Multi-Area Developments Reviews (%countItem)
Multi-Area Developments Rating
Address: 10 - 301 Fruitland Rd, Stoney Creek, Ontario, Canada, L8E 5M1
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+1 (905) 662-8401 |
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multi-area.com
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I have bought the house for multiarea development buider on April 2011. Since the first year I had a problem with furnance in my house installed by the builder. I called them about the issue and they fixed the thing but it only lasted 2days and it was broken. I called them and told about the issue and they send somebody again the oerson came and change the same part as before. Now I had the same problem with my furnance so I called the builder and they gave me a number to call. I called the person and explained them that the real issue was never fixed due to which the same part is failing again and again the part is air pressure switch in the furnance. The builder contractor is saying they had nothing to do with this because it is out of warranty. I called the *** air system and explain them a issue and they said the furnance should be register online to cover the cost of the part which is installer problem. The installer is saying he provided the service to the builder not to me and it is builders duty to let the customer know about warranty. The builder is saying the company is gone who istalled the furnance. My question is that I am stuck with $500 part bill which should be cover under warranty. I had the booklet left by builder which doesn't specify anywhere to register online to cover the parts under 10 years warranty program and never verbally explained to me. Nobody wants to take responsibility for the issue which is going on continuous since the starting and still ongoing may be in the future.
I am willing to cover the cost of labour which is genuine as problem in the machine not perdictable but why should I pay for the cost of parts which was never resolved since day one and ongoing. They just change the part to get thorough the warranty time. I want cost of parts which I paid to fix the furnance.
Good afternoon,
The closing date of this home was April 30, 2012.
The new home warranty for these types of matters is two years from the date of closing. Homeowners are provided three opportunities to formally notify us of deficiencies; 30 days after possession, one year after possession, and two years after possession. ***. A Two-Year Form was not submitted.
Emergency issues such as heating or plumbing issues are typically reported and dealt with outside the parameters of the formal 30-Day, Year-End and Two-Year submissions. Upon review of our files, we do have a record that we made arrangements to have the furnace repaired by our heating contractor in March 2014. Based on the complaint described by the homeowner, it sounds like the issue was resolved at that time and no further issues have occurred in over four and a half years since.
The homeowner states that his last interaction with our company was on November 28, 2018. I have spoken with our Service Manager and she has no recent recollection of having spoken with this homeowner. Our Service Manager reached out the heating contractor (who is still very much in business). The heating contractor confirmed that the homeowner contacted them directly on November 28, 2018. ***.
The 10-year warranty on the part is provided by the manufacturer of the furnace, not the builder or the contractor. *** has a product registration page on their website. The homeowner is required to provide the serial number, model number, an email address and the closing date in order to register for the warranty.
I feel that as a builder, we did indeed provide a competent and appropriate level of service during our warranty period at the time the issue was last reported to us (March 2014).
(The consumer indicated he/she DID NOT accept the response from the business.)
I just want explain that when I call the office multiarea, they just listen to the problem with furnance and give me the number of the contractor. They didn't tell me to talk to their service manager. So after they give me number I called contractor as I don't even know who the person or company is. The furnance issue they change the part just to get by the time and it is same part that has been failing again and again four times and the overall six year of the closing of the house. My question is why the same part is failing the reason was inducing motor the part name which was not working properly causing the failure of the part again and just change the part to get by the warranty time.
Now the question for warranty registeration on *** website and the serial number and model number. So my question is that does builder has no responsibility to let the customer know about that information. The customer service example is the contractor who installed my central air condition gave me the invoice with the serial number and model number and told me that I have to register online for 10 years part warranty. Now the instructions manual for furnance they left had a page where all the information should be written down but it is all empty I can provide a picture of it to you. Now the standard of customer service they talk about, they expect the owner to move into the house and open the furnace panels to get to the serial number and model of the furnace and look where they are on the furnace as everybody is not handyman they have to call the service guy to get all that done and they have no responsibiliy. Also due to their insurance regulation they are the one who hire all the contractor and owner is not even allowed to go their until the house is closed and internet installation in my house was delayed because the appointment I got with them I ahve to cancel because the house was delayed for couple days I believe. If they are the mediator for everything so it is their responsibility to get the customer aware of all the things not just the traion warranty they had told me and I did register for that.
Our position remains as stated in our previous response. The warranty coverage provided by us for this type of issue is two years from the closing date which was April 30, 2012. We did complete all necessary repairs through our contractor within he warranty time frames.