Monument Real Estate Services, LLC

My complaint is in regard to delivery issues and customer service This is a result of not receiving a package I had mailed to the addressI ordered product from Marykay on May 31st and had it shipped to Forestview apartmentsThe estimated delivery date was June 14th My dad lives at the residence and gave me permission to have it shipped to his addressDuring the week of June 5th me and my dad called daily to check and see if the package came in I know based off facts and history that whenever I order product from [redacted] my package normally comes in a few days before the estimated delivery dateWe called everyday that week to check on the package and the answer was no it did not come in I Have been ordering from [redacted] for over years and have had it shipped to the residence several times prior to this month Wednesday June 8th comes and I start to become utterly concerned about my productI checked the tracking and it said my package has been delivered and sent to t

I called February asking management at [redacted] chalk level road about the refund of my deposit after I moved out November I moved out of [redacted] Center Station apartments and returned my key to the office in person Monday, November 30th which was my confirmed move out dateI contacted the office after I hadn't received any paperwork from my move outThe woman I spoke with, was either [redacted] or [redacted] , the first week of February informed me they would have to look at my file and contact corporate to issue a refund because it could not be handled from their siteI have yet to hear back from anyone regarding my deposit

Agent pushed for me to submit application for an apartment, stating it is 100% freeReceived a bill for "admin fees" when I told them not interested On 3/5/18, leasing agent [redacted] contacted me through email stating that it is free to apply, no application fees and no admin feesI went in to view an apartment listed on the website for $but was told that they did not update the site so the price has gone up to $Mr [redacted] then told me to look at other apartments which are much biggerA friend helped me looked at the apartments later and informed me that they lied about the square footage by far I submitted an application on 3/6/because I was told there would be zero fees and charges [redacted] told me that my credit card was needed to prove identity since I did not have a second photo ID on meHe told me the next day that my application went through and I stated that I am no longer interested in renting from them because they were deceptiveHe was push

This complaint is regarding my contract and move out dateI filed a move out date scheduled for 07/XXXX XX days before lease being up This complaint is regarding my contract that I have with a property owned by Monument Real Estate Services located in Pasadena Texas called Burke Regency ApartmentsMy move out date listed on my contract is scheduled for July The contract I signed at the time of leasing lists to give a day prior written notice before moving out when your lease is scheduled to endI wrote the property a written and signed notice on April 2016, when I paid my rent for the monthWhen I went this month to pay my rent I asked if they knew of any movers to help me move in JulyThe manager was very rude and explained to me that I never gave them a noticeI told her I brought the written and signed notice more than a month ago and she said that I would have to pay rent for the rest of July to August if not it would show on my credit that I have bad rental histo

Everything in my apartment keeps breaking, will have to wait weeks before resolved and website has been down making unable to pay billMaintenance Security gate is broken causing numerous vehicle break-ins totaling $250+ in damage replacement fees (November 23rd), payment made in cash, security lights shut off causing car break ins and hazards because of stairs cannot see and unprotectedSecurity guard never on site doing rounds to monitor complexMaintenance issues (i.e gym is included in rent and never accessible, service requests don't properly go through, rat problems, causing additional out of pocket expenses for traps)

I WAS APPROVED FOR AN APARTMENT AROUND MAY THEY HAVE SHADY PRACTICES I AM REQUESTING JUSTICE I RENTED AN APARTMENT I WAS BILLED FOR PEST CONTROL I HAD ANTS WHICH CRAWLED IN MY EARS, THE APARTMENT HAD LARGE SNAKES TRYING TO ENTER REGULARLY THE RENTAL AGENT CAME AND SAW IT AND STATED THERE IS NOTHING THEY CAN DO MY NEIGHBORS CAUTIONED ME ARMADILLOS ROAMED IN MY YARD ANTS CRAWLED IN THOUSANDS FROM CORNERS IN THE UNIT THEY CHARGED ME A LITTLE MORE THAN TO MOVE IN I MOVED OUT IN MONTHS..BECAUSE THEY REFUSED TO DEAL WITH SNAKES AND PESTS WELL THEY SAY I OWE ABOUT DOLLARS I DEMAND A FAIR AMOUNT THEY KEPT MY DEPOSIT AND BILLED ME MORE ALL FOR MONTH RENT I HAVE BEEN A HOMELESS SINGLE MOTHER EVER SINCE IF THEY HAD BEEN HONEST WITH ME, IT WOULD NEVER HAVE TURNED OUT THIS WAY AND I WOULDNT BE SLEEPING IN MY CAR

Monument bought our apartment complex, tenant below caught something on fire, fire dept broke down our door, Monument promised to fix it but didn't
In early (I can't remember the exact day)Monument took over management of my apartment complex located at *** *** ***, Charlotte, NC XXXXXOn June 13th, something belong to one of the tenants caught fire and the fire department was called outThe fire was easily contained but the fire department still had to bust down our doorOur door did not shut and was literally coming apartOther tenants also had their doors busted down but I am not sure the extent of the damage and if it's close to oursMaintenance patched our door up to the point where it will shut, and lock, but there are still huge gaps in between the door and the frame causing various bugs, including hornets, to get it and for our air conditioning (and if it's not fixed soon, our heat) to get out causing our energy bill to spike in priceOriginally

This complaint is regarding my contract and move out dateI filed a move out date scheduled for 07/XXXX XX days before lease being up
This complaint is regarding my contract that I have with a property owned by Monument Real Estate Services located in Pasadena Texas called Burke Regency ApartmentsMy move out date listed on my contract is scheduled for July The contract I signed at the time of leasing lists to give a day prior written notice before moving out when your lease is scheduled to endI wrote the property a written and signed notice on April 2016, when I paid my rent for the monthWhen I went this month to pay my rent I asked if they knew of any movers to help me move in JulyThe manager was very rude and explained to me that I never gave them a noticeI told her I brought the written and signed notice more than a month ago and she said that I would have to pay rent for the rest of July to August if not it would show on my credit that I have bad rental histo

I called February asking management at *** chalk level road about the refund of my deposit after I moved out November
I moved out of *** Center Station apartments and returned my key to the office in person Monday, November 30th which was my confirmed move out dateI contacted the office after I hadn't received any paperwork from my move outThe woman I spoke with, was either *** or ***, the first week of February informed me they would have to look at my file and contact corporate to issue a refund because it could not be handled from their siteI have yet to hear back from anyone regarding my deposit

Been here month's asking for 3months to get my smoke detectors keys to all my doorsThey said I have to do it my SelfNeed work done in house not
Nothing done yet but they contact me when rent do I can't leave cause I'm on year lease

Love my new apartmentThe team onsite was very helpful during my move in process

Refund for my deposit never repaid to me
To Whom It May Concern:
My name is *** *** and on October 5, 2015, I paid the following refundable deposit to Millbrook Pointe Apartments in Augusta, GA:
Payment Confirmation Number: XXXXXXXXX
Payment Account: VISA XXXX-
Payment Amount: $
I received a statement in the mail in late October from Millbrook Point stating that I was to receive a refund of my deposit, and as of today, I have not received a refund checkI have called Millbrook Point numerous times over the past months and I have yet to receive my refundI called on Wednesday, February 17, 2016, and spoke with "***" who stated that she was going to "contact Corporate" to see if a check was ever sent by Millbrook or if it was ever cashedShe has not returned my callI also sent a follow up email to ***@mresmgmt.com and ***@mresmgmt.com on February 19, and I have not received a response from this companyIt h

Agent pushed for me to submit application for an apartment, stating it is 100% freeReceived a bill for "admin fees" when I told them not interested
On 3/5/18, leasing agent *** *** contacted me through email stating that it is free to apply, no application fees and no admin feesI went in to view an apartment listed on the website for $but was told that they did not update the site so the price has gone up to $Mr*** then told me to look at other apartments which are much biggerA friend helped me looked at the apartments later and informed me that they lied about the square footage by far
I submitted an application on 3/6/because I was told there would be zero fees and charges*** told me that my credit card was needed to prove identity since I did not have a second photo ID on meHe told me the next day that my application went through and I stated that I am no longer interested in renting from them because they were deceptiveHe was push

Went looking for a an apartment and was not show apartment paid $*** and was supposed to be a deposit hold Need money return
Was looking for apartment paid application fee and left a deposit was not showed apartment and the office is really unprofessional not in communication said was my responsibility to contact them need money returned to do to mis communication of office and company

Mold issues / huge cracks in wall
I am filling this complaint because after several attempts of trying to get help from the property management for awhile now and still nothing has been done, I felt that I had no other chose I but in a work order right at a year ago about the cracks in the walls and still nothing has been done and there is never no communication backNow I have mold growing under my kitchen sink and reported it and nothing has been done to get rid of itMold can make you extremely sick and I inform them that I have allergies & sinus issues and dis not need to be around moldWhen you go and speak with someone at the rent office all you get is a bunch of okay and we will get someone to take card of it but nothing ever get doneThis use to be a nice place to live in but the last two years things have went so down hill and the service is aweful, yet they expect for tenant to continue to pay increases all the timeIf something is wrong and can cause harm to the tena

Refund due old Tennant (self) since Monument rented out units
We moved out 11/1/and paid up the remainder of lease Per manager at *** *** *** unit 1520, it was rented out the last week of November and manager stated submitted appropriate paperwork December
Its been almost months and the corporate office has yet to send refund of over $

Monument Real Estate Services has been a wonderful company to work and live at! I have been pleasantly surprised with the work ethic and company culture that they exude If you are looking for a company to call home look at Monument!

The apartment did not stand up to its end of a leaseI still had to pay my way out and did soNow I am in collections for an amount I paid
In June 2018, my A/C was brokenI put in work orders for the apartment to fix itIt was around 86/degrees in the apartmentIt was so hot many nights I couldn't stay in itMaintenance came out times and put different parts in our A/C but it still did not workWe did not get a temporary unit and this problem persisted for a month with no reliefUnder these conditions, the lease states they have hours to FIX the problemI went to the manager to terminate my lease and go elsewhereShe told me I could not do so, but I could pay my way out of the leaseI made a payment plan and moved outI payed the full amount on the payment plan and my full deposit also went to that as wellMonths later after paying off a rather unfair amount to get out of an apartment in such conditions, I was put into collections for the amount as if I did not

first complaint is for the conditions of the apartment that I was assignedmy other complaint is regarding the customer service skills provided there
When I first moved in to the apartment complex years ago I noticed that there was a serious bug problemRoaches to be exactThere were two different kinds of them all throughout the apartmentThey were even coming through the front doorI lodged a complaint with the office and the lady that worked there at the time insured me that she would get it taken care ofThey sent out a pest control guy and he sprayed the front room and kitchen and leftSo of course the infestation continuedI immediately started to hate living there because there is always trash outside in the breezeway and people are always in the breezeway crowding around and making it hard to walk throughby the time I tried to go and make another complaint we were informed that there wasn't going to be anyone in the office for a while because the management company

I am currently apart of the Monument Team I have been provided a culture of support and opportunities A place where I am allowed to make decisions, take ownership in my work, and if needed, I know our executive leadership is there for me I came to Monument in the midst of much change and growth, I was worried about my decision to leave my last company but my worries were quickly put at ease Monument is home! I trust our leadership and am excited about the direction we are headed Monument is a great place to #LiveYourNarrative !