Midwest Emergency Medical Services, PC

I am rejecting this response because: The business never provided me with the incorrect phone number; this being the reason they never called meThey also did not inform me which business is responsible for reimbursing my credit card for the $charge and any interest accrued for this chargeAlso, the business failed to provided any documentation they actually communicated with the collecting agency to have my account pulledI had asked for this information, but Dianne L [redacted] did not respond to my questions

***, our billing service, got [redacted] insurance information for this patient but did not get a denial or payment We sent the patient a 1st statement in September They do see where we received correspondence from [redacted] that this patient's claims had to be filed through her PPO network and not to [redacted] directly and there are notes that we submitted two claims to this PPO network twice, in September and again in October Our billing service did not received a denial or payment They then made an outbound precollect phone call to the patient on 11/and the patient and her insurance rep contacted the [redacted] billing phone center on 11/ The insurance rep confirmed we had the correct claims address, patient policy number and group number, but does not have a record of receiving either of the claims sent through the PPO network [redacted] has submitted the claim to the PPO network again.The patient made reference that she called our billing offices in September, however, they do not show any records of her calling before the above mentioned call on 11/18.Please let me know if you need anything else

***, our billing service, got [redacted] insurance information for this patient but did not get a denial or payment.? We sent the patient a 1st statement in September? They do see where we received correspondence from [redacted] that this patient's claims had to be filed through her PPO network and not to [redacted] directly and there are notes that we submitted two claims to this PPO network twice, in September and again in October? Our billing service did not received a denial or payment.? They then made an outbound precollect phone call to the patient on 11/and the patient and her insurance rep contacted the [redacted] billing phone center on 11/18.? ? The insurance rep confirmed we had the correct claims address, patient policy number and group number, but does not have a record of receiving either of the claims sent through the PPO network.? ? ? [redacted] has submitted the claim to the PPO network again.The patient made reference that she called our billing offices in September, however, they do not show any records of her calling before the above mentioned call on 11/18.Please let me know if you need anything else

I am rejecting this response because: The business never provided me with the incorrect phone number; this being the reason they never called meThey also did not inform me which business is responsible for reimbursing my credit card for the $charge and any interest accrued for this chargeAlso, the business failed to provided any documentation they actually communicated with the collecting agency to have my account pulledI had asked for this information, but Dianne L*** did not respond to my questions

Our group, Midwest Emergency Medical Services, P.C., contracts with Zotec to process all patient billing This is the follprovided by *** *** the Zotec billing service representative.When the patient called to update his insurance, the claim was filed to BCBS of Missouri
which was denied because he has BCBS of Kansas City. The account rolled to collections in March, and the claim was filed to BCBS of Kansas City, but denied for timely filing. I have requested the account be cancelled with the collection agency and the account was adjusted off.I expect this to resolve any further issues for the patient If the patient receives any bills in the future, please have him contact our Zotec billing service representative, *** *** at ###-###-####

***, our billing service, got *** insurance information for this patient but did not get a
denial or payment. We sent the patient a 1st statement in September They do see
where we received correspondence from *** that this patient's claims had to be
filed through her PPO network and not to *** directly and there are notes that
we submitted two claims to this PPO network twice, in September and again in
October Our billing service did not received a denial or payment. They then made an outbound
precollect phone call to the patient on 11/and the patient and her insurance
rep contacted the *** billing phone center on 11/18. The insurance rep confirmed we had
the correct claims address, patient policy number and group number, but does not
have a record of receiving either of the claims sent through the PPO network.
*** has submitted the claim to the PPO network again.The patient made
reference that she called our billing offices in September, however, they do not show any
records of her calling before the above mentioned call on 11/18.Please let me know if you
need anything else

Invalid patient demographic information initially provided to our billing service for patient's account Insurance claim denied from BCBS as not their patient and patient statement sent to patient was returned as bad mail The account was flagged in our billing service as bad address and
three phone calls were queued on 5/19, 6/and 6/14, however were not executed due to invalid phone on account The account was placed with the collection agency on 7/13/ On 8/4, Patient called in and provided updated address info, and requested account be pulled from collection agency The account activity reflects the "agency recall" of the charge amount and the reversal of the bad debt adjustment However, the billing service cannot locate the actual communication to the collection agency of such.On 8/13, Patient called billing service, in which they informed him that their records reflect the comments from the 8/call, however they would follwith the collection agency Patient also provided updated insurance information to submit claim at that time Billing service advised patient that it will take 30-days for insurance to process his claim.On 8/17, Billing service received confirmation from collection agency that patient's account was never reported to the credit bureau.On 8/25, Billing service confirmed that patient's claim was received and accepted by his insurance company and to allow business days for processing.On 8/28, Billing service contacted patient and explained that he was never reported to the credit bureau and because of the invalid demographic information they were unable to contact patient by mail/telephone Billing service also sent patient a confirmation email that the collection agency did not report him to the credit bureau so there is no negative impact on his credit score.Issue resolved at this date/time

Invalid patient demographic information initially provided to our billing service for patient's account Insurance claim denied from BCBS as not their patient and patient statement sent to patient was returned as bad mail The account was flagged in our billing service as bad address and
three phone calls were queued on 5/19, 6/and 6/14, however were not executed due to invalid phone on account The account was placed with the collection agency on 7/13/ On 8/4, Patient called in and provided updated address info, and requested account be pulled from collection agency The account activity reflects the "agency recall" of the charge amount and the reversal of the bad debt adjustment However, the billing service cannot locate the actual communication to the collection agency of such.On 8/13, Patient called billing service, in which they informed him that their records reflect the comments from the 8/call, however they would follwith the collection agency Patient also provided updated insurance information to submit claim at that time Billing service advised patient that it will take 30-days for insurance to process his claim.On 8/17, Billing service received confirmation from collection agency that patient's account was never reported to the credit bureau.On 8/25, Billing service confirmed that patient's claim was received and accepted by his insurance company and to allow business days for processing.On 8/28, Billing service contacted patient and explained that he was never reported to the credit bureau and because of the invalid demographic information they were unable to contact patient by mail/telephone Billing service also sent patient a confirmation email that the collection agency did not report him to the credit bureau so there is no negative impact on his credit score.Issue resolved at this date/time

***, our billing service, got *** insurance information for this patient but did not get a
denial or payment.? We sent the patient a 1st statement in September? They do see
where we received correspondence from *** that this patient's claims had to be
filed through her PPO network and not to *** directly and there are notes that
we submitted two claims to this PPO network twice, in September and again in
October? Our billing service did not received a denial or payment.? They then made an outbound
precollect phone call to the patient on 11/and the patient and her insurance
rep contacted the *** billing phone center on 11/18.? ? The insurance rep confirmed we had
the correct claims address, patient policy number and group number, but does not
have a record of receiving either of the claims sent through the PPO network.? ? ?
*** has submitted the claim to the PPO network again.The patient made
reference that she called our billing offices in September, however, they do not show any
records of her calling before the above mentioned call on 11/18.Please let me know if you
need anything else

Our group, Midwest Emergency Medical Services, P.C., contracts with Zotec to process all patient billing? This is the follprovided by *** *** the Zotec billing service representative.When? the patient called to update his insurance, the claim was filed to BCBS of Missouri
which was denied because he has BCBS of Kansas City.? The account rolled to collections in March, and the claim was filed to BCBS of Kansas City, but denied for timely filing.? ? ? I have requested the account be cancelled with the collection agency and the account was adjusted off.I expect this to resolve any further issues for the patient? If the patient receives any bills in the future, please have him contact our Zotec billing service representative, *** *** at ###-###-####

***, our billing service, got *** insurance information for this patient but did not get a
denial or payment.? We sent the patient a 1st statement in September? They do see
where we received correspondence from *** that this patient's claims had to be
filed through her PPO
network and not to *** directly and there are notes that
we submitted two claims to this PPO network twice, in September and again in
October? Our billing service did not received a denial or payment.? They then made an outbound
precollect phone call to the patient on 11/and the patient and her insurance
rep contacted the *** billing phone center on 11/18.? ? The insurance rep confirmed we had
the correct claims address, patient policy number and group number, but does not
have a record of receiving either of the claims sent through the PPO network.? ? ?
*** has submitted the claim to the PPO network again.The patient made
reference that she called our billing offices in September, however, they do not show any
records of her calling before the above mentioned call on 11/18.Please let me know if you
need anything else

I am rejecting this response because: The business never provided me with the incorrect phone number; this being the reason they never called me. They also did not inform me which business is responsible for reimbursing my credit card for the $231 charge and any interest accrued for this charge. Also, the business failed to provided any documentation they actually communicated with the collecting agency to have my account pulled. I had asked for this information, but Dianne L[redacted] did not respond to my questions.

[redacted], our billing service, got [redacted] insurance information for this patient but did not get a
denial or payment.  We sent the patient a 1st statement in September.  They do see
where we received correspondence from [redacted] that this patient's claims had to be
filed through her PPO...

network and not to [redacted] directly and there are notes that
we submitted two claims to this PPO network twice, in September and again in
October.   Our billing service did not received a denial or payment.  They then made an outbound
precollect phone call to the patient on 11/17 and the patient and her insurance
rep contacted the [redacted] billing phone center on 11/18.   The insurance rep confirmed we had
the correct claims address, patient policy number and group number, but does not
have a record of receiving either of the claims sent through the PPO network.   
[redacted] has submitted the claim to the PPO network again.The patient made
reference that she called our billing offices in September, however, they do not show any
records of her calling before the above mentioned call on 11/18.Please let me know if you
need anything else.