Mick's North Hills Chrysler-Plymouth Inc

Review: To whom it may concern-Mikes north hills Chrysler jeep-Jeep company-Revdex.comI [redacted] and my wife [redacted], on 05/24/2014 we bought Jeep Cherokee latitude 2014 (identification #: [redacted]) from (Mikes north hills Chrysler jeep) dealer in Pittsburgh PA and this is the first new American made car we purchased in our life.The dealer mentioned that it a show room car (demo) brand new and we will be the first owner, The second day, While we were driving this new car we noticed that there is a very loud engine noise (like if this car has a diesel engine ) so we went directly to the dealer complaining about that , the dealer (sales man) who sold us the car and the maintenance manger checked the sound and compare it to other same model car and they noticed the difference and admitted that there is something wrong .my wife and I complained about that and we decide not to take a defected vehicle.The maintenance manager and the sales man ask us to bring the car on the next coming Friday that is mean a week from buying the car and we think now the plan was to past the limit of returning a defected vehicle by federal law the first 72 hours which putting us in a very frustrated and completely unsatisfied customer. On the 05/29/2014 my wife and I decided to change the car, when I went to the dealer I found my uncle [redacted]) and he was closing a deal for a ( grand Cherokee limited) it was a surprise for both of us and he asked me (what are you doing here) then I told him the story and both of us and the dealer we went out to see the car, my uncle was astonished and he asked if this is a diesel engine car.My uncle and I went back in and we talked to the sales manager who was very busy (having no body around him but us) and rudely denying the possibility of changing the defected vehicle, though my uncle suggested a solution to upgrade the jeep Cherokee to a grand Cherokee and he will cosign with me if needed a part of quick reasonable solution to the customer and the dealer without hurting the reputation of the dealer and the car maker and without of the law.Amazingly the sales manager forgetting that we are the customers and they are the sales men (forgetting that the rule of thumbs..the costumer always right) and he was rude enough to continue to mention that I already paid 2000$ with check and 3000$ cash and he is going to tow the vehicle and call the police because this is not their car anymore, so my uncle said: that shows what kind of a dealer you are and how is the customer satisfaction means to you.Then my uncle decide not purchased any jeep though it was going to be his first American made car. After 30 minutes of leaving the dealership the manger called me in a threating way saying that if I return the car this is going to destroy my credit history and nobody will sell me another car anymore and I will not be able to apply for any loan or credit card and asked me if I accept that?I replied with another question: do you accept to sell me a defected vehicle? And he answered rudely (yes) Witness to that phone call is my wife and my uncle [redacted] setting beside me during the call and witness on what happened on the dealership is my uncle [redacted] For further information feel free to call[redacted]Desired Settlement: To whom it may concern-Mikes north hills Chrysler jeep-Jeep company-Revdex.comI [redacted] and my wife [redacted], on 05/24/2014 we bought Jeep Cherokee latitude 2014 (identification #: [redacted]) from (Mikes north hills Chrysler jeep) dealer in Pittsburgh PA and this is the first new American made car we purchased in our life.The dealer mentioned that it a show room car (demo) brand new and we will be the first owner, The second day, While we were driving this new car we noticed that there is a very loud engine noise (like if this car has a diesel engine ) so we went directly to the dealer complaining about that , the dealer (sales man) who sold us the car and the maintenance manger checked the sound and compare it to other same model car and they noticed the difference and admitted that there is something wrong .my wife and I complained about that and we decide not to take a defected vehicle.The maintenance manager and the sales man ask us to bring the car

Business

Response:

As a gesture of good will, on 05/29/2014 Mick’s North Hills unwound the vehicle purchase Mr. [redacted] made on 05/24/2014. The 2014 Jeep Cherokee VIN# [redacted] has been returned to our dealership and the finance contract Mr. [redacted] entered with Chrysler Capital on 05/24/2014 has also been terminated. Please feel free to contact me with any questions or concerns.