Initial Business Response /* (1000, 10, 2015/07/30) */
In response to the above complaint. There was a fault in the construction of the homeowners shelter. We had our fabricator inspect the shelter to see if it was something that needed repair. The homeowner wanted a new shelter installed...
immeditelly. Due to the record rain fall and flooding we were not able to install the shelter. Once we had gotten passed ground saturation issue we set a date to have a new shelter installed. The day of install during delivery of the new unit there were mechanical issues. So we had to reschedule. We have since installed a new shelter for [redacted]. She has told us that she is very pleased. We maintained the entire time that we would honor our warranty.
After installation of the new shelter. [redacted] posted these comment to our Facebook page.
[redacted] Tech Roofing and Storm Shelters, LLC.
18 hrs * Norman, OK *
I would like to thank Weather Tech Storm Shelters for honoring their word and installing a new shelter. They sent over two of the nicest workers named [redacted] and his sidekick [redacted]. [redacted] showed me the new shelter pointing out the new improvements. It has black tar on the outside with a rubber type sealant that seals the welds. Inside it has a one weld bead instead of the three welds. [redacted] even made the seats and steps on the spot. Custom made. He used Blue material for the seats which were prettier than the sand color. [redacted] even mixed the cement and he made sure the ground under the shelter was flat and even this time. [redacted] says they have a new fabricator and he seems to be an artist. He even made a tornado emblem for the air holes in the shelter and the grip is nicely shaped too. So I would like to thank [redacted] and his partner [redacted]. I am now a satisfied customer and hope to remain so depending on the results of the next deluge.
We appreciate Miss [redacted] and all of our customers.
Initial Business Response /* (1000, 10, 2015/07/30) */
In response to the above complaint. There was a fault in the construction of the homeowners shelter. We had our fabricator inspect the shelter to see if it was something that needed repair. The homeowner wanted a new shelter installed...
immeditelly. Due to the record rain fall and flooding we were not able to install the shelter. Once we had gotten passed ground saturation issue we set a date to have a new shelter installed. The day of install during delivery of the new unit there were mechanical issues. So we had to reschedule. We have since installed a new shelter for [redacted]. She has told us that she is very pleased. We maintained the entire time that we would honor our warranty.
After installation of the new shelter. [redacted] posted these comment to our Facebook page.
[redacted] Tech Roofing and Storm Shelters, LLC.
18 hrs * Norman, OK *
I would like to thank Weather Tech Storm Shelters for honoring their word and installing a new shelter. They sent over two of the nicest workers named [redacted] and his sidekick [redacted]. [redacted] showed me the new shelter pointing out the new improvements. It has black tar on the outside with a rubber type sealant that seals the welds. Inside it has a one weld bead instead of the three welds. [redacted] even made the seats and steps on the spot. Custom made. He used Blue material for the seats which were prettier than the sand color. [redacted] even mixed the cement and he made sure the ground under the shelter was flat and even this time. [redacted] says they have a new fabricator and he seems to be an artist. He even made a tornado emblem for the air holes in the shelter and the grip is nicely shaped too. So I would like to thank [redacted] and his partner [redacted]. I am now a satisfied customer and hope to remain so depending on the results of the next deluge.
We appreciate Miss [redacted] and all of our customers.