Meineke Car Care Center

I was quoted a price for a repair of $1200. When they got into the repair they found it was more involved than they thought. It now cost $2800 .I told them no just put it the car back together. When I got my bill they charged me $1246 for a oil change and to plug a slow leaking tire and labor to fix something they did NOT fix. Jeremy said they still had to charge me the labor even though it was not fixed.

8/3/19: I took my vehicle to this place to check out my air conditioner. They called my husband and told him that it was going to be about $1300 for a new a/c compressor on my car. My husband told them to fix it. We picked it up the next day. 2 hours later I took the vehicle back because it was not blowing cold air after 30 minutes of running. They said they would "check it out" and they said it was blowing cold air according to their thermometer. I asked to talk to the manager that was above who I was speaking to. They put me in contact with *** who agreed to meet me at the Mascoutah location the Monday following (8/5/19). I took my car up there and was basically told the exact same thing that "they weren't finding anything wrong with it". I then approached them about the price I was charged and they refused to even look at the receipt. On 8//19 *** came to my place of employment, picked up my vehicle to "look at it again". He picked up the car around 8:30am and when I had a break I called where I thought my car had gone (to the Mascoutah location). Turns out he took it to the Belleville location. When I called the Belleville store, *** was not there to answer any of my questions. After 30-45 minutes he finally called back to tell me that "the a/c was blowing cold air at around 46 degrees. I, again, asked him why it wouldn't cool the car down and he said he didn't know. Again, I approached the topic of a partial refund and he said he would have to "talk to the owner". He then accused me of extortion, when I have proof from other places that the service could have been done for cheaper. The quotes I got from other companies were $500-600 cheaper.

Recently went to visit Meineke regarding an issue with my braking system on the car whereby they had begun bottoming out when depressed. Upon arrival I explained to the store manager/technician the issue that I were experiencing. He prompted me that he would have look and see what was happening. A hour and a half later he returned to the front counter and informed me that his guy took a look and did not find any visual fault of the brakes. He then continued a stated he may have to take the car for a test drive to double check.
When he returned handed the keys back to me and insisted that the brakes had no fault and did not exhibit any behavior of which I had described. (There was no charge for the service/diagnostics) When I regained possession of the vehicle and drove from the parking area, I stepped on the brakes only to notice that the problem had been resolved, Curious of the guys motive I took a look around the car and notice that my entire rim set had become damaged with deep cuts around the perimeter.
Upon noticing this I sent the store manager an email message attached with pictures identifying the damages occurred. He contacted me the next day denying any fault. I then sent a customer complaint to corporate Meineke, which notified the store manager of the accusations. He then continued to deny the claim and any such knowledge of the damages.

We brought our 2016 Chevrolet Equinox into their *** location at 3pm on 12/8/16 for an oil change. Roughly 48 hours later and away from home puddles of oil where discovered underneath the vehicle . The engine compartment and underside of the vehicle was covered in oil. Upon further inspection of the dipstick, there was no oil in the vehicle. Aside for being stranded, there was a potential for catastrophic engine failure from this. Further, it was an immediate fire hazard. We immediately had the vehicle transported to a local mechanic who inspected the vehicle and discovered that the O-Ring (a critical part to the oil change) was not replaced during servicing and allowed the leak.

The entire process was documented with both pictures and written detail by the correcting mechanic.

I went to Meineke to have my breaks looked at because they were grinding. While having them checked out I was informed I needed new pads and rotors which I understood so I had them replaced with Meineke. I was at this store for 5 hours and the mechanic then finished my car right at closing time which was 4pm on a Saturday. The certified mechanic who worked on my car was also the certified mechanic who test drove my car to make sure everything was safe. I left there and I am no car person so I honestly dont know what to expect new breaks to feel like because they could be different but I thought in my head, a certified mechanic test drove it so it has to be fine. I go home down the street to get ready for prior engagements. When I left my home I thought more and more that something was wrong with my breaks because my foot was literally all the way to the ground and my car was still rolling to the point that I tapped a lady and threw my car in park because I was freaking out. My car did barely tap hers and she could tell I was stressed and what not so she said not to worry about it because it didnt leave a mark. I continued for 5 hours that night to try and find someone who knows more about cars to tell me what was going on. I finally ended up having a friends cousin take a look at it who is also a mechanic and after I explained and he examined just by looking checking things I would of NEVER thought to check. After I let him test drive it he noticed the car was rolling when we were at a complete stop and pedal all the way to floor. Once we got back to where we were parked he then noted my break was pouring out break fluid on the back passenger side but would not do any work to the car because he informed me it cancels out your warranty. I went and purchased break fluid and filled it up because it was at the minimum line by the time I got to auto zone. Took the car back and it continued the leak so often I would have to go out and keep filling it so it doesnt completely run out until that MONDAY when they were open again. I had no choice but to drive and keep putting fluid in my car because I am a single mother who HAS to work. I had to run a yellow light with my son in the car because if I would of tried to stop I would of eventually started rolling. I didnt drive the car alot but to work was a must. Had I not spent my time after spending $400 and 5 hours labor on my breaks to continue to figure out the issue because I never would of thought to look at any of that stuff my fluid would of ran out that night and I would of had absolutely NO breaks at all and could of seriously hurt myself or someone else because again I dont know anything about cars. I truly believe the worker knew there was something not right because the manager that Monday tried to tell me they legally have to check pressures and everything so it was impossible for me to be leaking or my breaks not working. As soon as I brought the car to them the manager got in the car and hit the breaks and said yeah shes definitely hitting the ground and his good mechanic as he stated looked under my car and word for word stating shes pouring out fluid from the back. He asked who it was again that worked on my car and when I reminded him, he and the other worker both started we have alot of issues with him but yet the area manager only moved this employee to a different location and told me it was none of my concern. Meineke did fix my car 2 days later as I had to wait almost 5 more hours to get it back because they had to order another part. I am still going back and forth with Meineke because I distributed my credit card charge and the area manager took weeks to contact me back after reaching out 3 times. The manager then proceeded to tell me basically his boss is not going to dispute the charge because it only would of been "a law suit if I crashed" the area manager told me. I did let one profanity word slip out in which I did apologize to him for and I asked who the owner was because I would like to speak with him. He said I will relay a message. I asked for the owners name again because he avoided the question and he said il get them the message and then just hung up on me. I feel that was definitely pour customer service and I work in customer service and I know profanity is not aloud in which I apologized for the one word I said. After he hung up I called back and stated it was rude to hang up and he then told me I was yelling at him and cussing at him which I have witnesses that I was not and just said I'll relay the message and hung up again.

I do not think I have ever had as many issues with a business as I have experienced with both my daughter's. First about 3 years ago my youngest daughter took her car to this location to get all new brakes lines and brakes out on her car. She got the car back and after driving it that day she got it back the tire flew off on the Highway. I was livid. They wanted to charge her again after she had just gave them 800 dollars. Now my oldest daughter had her lower control arm a.k.a ball joint separate in her drive way she she turned in home. So she called the wrecker and they took it to this place. Supposedly they changed both lower ball joints, an axle, did and allignment and out a new tire on it. This all done in 1.6 hours so just over an hour and a half. She was charged for just the Labor 460 dollars then the parts. 891 out the door. So why does her car sound worse then when she took it in. I feel like they ripped her off and didn't do the work that they claim they did. This is a terrible business and I would never recommend them to do work on anything!!

ON WEDNESDAY, JUNE 21, 2017 I TOOK MY 2012 CHEVY MALIBU FOR AN OIL CHANGE AND TIRE ROTATION. IT WAS DROPPED OFF BETWEEN 1:30 PM AND 2:00 PM. MY MOTHER WENT TO PICK UP THE KEYS THE AND PAY FOR THE SERVICE BEFORE THEY CLOSED AT 6:00 PM. WHEN I PICKED UP MY CAR AND MADE IT HOME I NOTICED MY FRONT PASSENGER TIRE WAS NOT LIKE THE OTHERS THAT WERE ON MY CAR. WHEN I CALLED THE STORE THE NEXT MORNING TO LET THEM KNOW WHAT I DISCOVERED, THEY TOLD ME IT DIDN'T HAPPEN AT THEIR STORE AND IT WAS DONE BEFORE IT BROUGHT IT IN. I EXPLAINED TO MANAGER THAT WHEN I DROPPED MY CAR IT HAD 4 TIRES THAT WERE ALL THE SAME AND WERE PURCHASED AND PUT ON MY VEHICLE IN JANUARY 2017 (GOOD YEAR EAGLE LS2s) WHICH I HAVE THE RECEIPTS THAT SHOW WHEN AND WHERE THEY WERE PURCHASED. JANUARY WAS THE LAST TIME I HAD ANY WORK DONE ON MY VEHICLE AND IT WAS DONE AT GEORGE WEBER CHEVROLET IN COLUMBIA. THE TIRE THAT WAS ON MY FRONT PASSENGER RIM WAS BRIDGESTONE TIRE. IT WAS THE SAME SIZE BUT WAS CLEARLY SHOWED IT WAS A USED TIRE. MY CAR DRIVES BAD DUE TO BAD TIRE THAT WAS PUT ON MY CAR. I WAS TAKEN ADVANTAGE OF AND I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE.