MediaMate LLC.

RE: Complaint # [redacted] Filed 4/8/by [redacted] We are in receipt of the above complaintWe have forwarded this to our legal department for further adviceAs you can see through the email chains between [redacted] and [redacted] the ad in question has already been discounted 23%The original quote was for $$was agreed upon between the customer and MediaMate.As promised she forwarded her credit card number, but no billing informationAlso, [redacted] had to leave unexpectedly due to a medical emergency***’s workload was processed as best we could with the information we hadUnfortunately the card was not charged at the time since we did not have the billing infoWhen the info was later sent over it went to the spam account for [redacted] .We began again trying to collect this from [redacted] in March 2016, and [redacted] has refused to pay without further discountsFinally we received a notice from the Revdex.com of Eastern MA regarding her refusal to pay for the discounted services we already provided.Thank you, [redacted] Business ManagerAttachmentRE: Complaint # [redacted] Filed 4/8/by [redacted] We are in receipt of the above complaintWe have forwarded this to our legal department for further advice As you can see through the email chains between [redacted] and [redacted] the ad in question has already been discounted 23%The original quote was for $$was agreed upon between the customer and MediaMateAs promised she forwarded her credit card number, but no billing informationAlso, [redacted] had to leave unexpectedly due to a medical emergency***’s workload was processed as best we could with the information we hadUnfortunately the card was not charged at the time since we did not have the billing infoWhen the info was later sent over it went to the spam account for [redacted] We began again trying to collect this from [redacted] in March 2016, and [redacted] has refused to pay without further discountsFinally we received a notice from the Revdex.com of Eastern MA regarding her refusal to pay for the discounted services we already providedThank you, [redacted] Business Manager Attachment

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This latest response from MediaMate is not a solution to my not being able to bill my client for this $500 expense due to MediaMate's internal negligence which they admit was due to the absence of their own employee.  I am looking for a solution here, not an excuse which I have already heard many times.  I did nothing wrong here to cause this situation yet they still want to keep going back and forth with excuses as to why this is an acceptable experience for their customer to now be out $500 that I can no longer push through as an expense to collect from my client.  I was always happy to pay my bill - why else would I have given them my credit card before the ad ran and then followed up for a tear sheet (proof) three weeks later. Lets look at the facts: They did not pre-bill my credit card as they said and their website states they would prior to the ad running in the paper on 10/22/15 even though I supplied them with the info they needed to do so.  This billing info was sent to THREE employees: [redacted], and [redacted]- not just [redacted] who was out on leave. These same employees also received the art for the ad yet they didn't have any problems making sure that the art file made it into the paper as we now know.  They did not provide me proof of services rendered in the form of a link or tear sheet (physical paper) even though I followed up in November 2015 asking for the status of a tear sheet with no response back from [redacted] on a status there even tho she said she would followup.  When [redacted] FINALLY sent me a link to the ad on 3/30/16 (5+ months later), she also claimed that they mailed me a tear sheet on 11/6/15 yet have not provided a tracking number to prove it.  They have also stated they didn't have my address to bill my credit card in the first place (they said they found in spam folder after Feb 2016) which is the SAME address they would've needed to mail the tear sheet - how did they mail in November without the address that they didn't find until 2016? I never received a tear sheet or any proof that the ad ran from MediaMate prior to 3/30/16. If MediaMate sent anything to the [redacted] on my behalf, they were very wrong to assume that action as I never gave them any direction to do so.  I am the client - not the [redacted].  It is perfectly reasonable for anyone to see that I believed my ad had never been placed until MediaMate contacted me 5 months later to collect payment which was then too late for me to push through the bill to my client as an expense.  Without them billing my CC or sending me proof of services rendered (which I asked for) how was I to know?   I did ask if they felt bad, because it was very clear that they didn't with their continued excuses, constant phone calls and emails to collect payment once they realized their mistake of not billing me, and not a single apology or any feeling of remorse for the stress this has caused me.  I want to pay my bill, I just need a proper heartfelt apology from MediaMate in return since I have been made to feel so emotionally drained from a situation they created followed by many excuses as to why it's acceptable in their eyes that I should have to shoulder the $500 burden due to their own mistake and internal employee issues.  They clearly know the value of $500 when it comes to their own need to get paid, yet could care less that I have to pay it out of my own pocket since I can no longer expense it to my client due to the time they waited (5 months) to follow through on billing and proof of services rendered.  It should be clear to anyone reading these multiple responses/excuses from MediaMate just how impossible it is to deal with their "no mercy" attitude which came through in their numerous phone calls and emails that had me in tears multiple times.   It just goes in circles.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
MediaMate did not offer up any type of solution for this situation in their response letter other than to try and deflect their own responsibility and to project blame onto me for having not provided billing info which they state in the same letter (and below in the emails dated 10/16/15 which show I did send them the billing info when requested) was "later sent over" and found in someone's spam folder.  I would like to come to an agreement so we can move on and have offered up my own points on this matter + another solution in the attached document if they are unwilling to help me out financially with a discount on this bill. 
Regards,
[redacted]

At Medimate, we provide the service of placing advertisements in collage newspapers. On October 6, 2015, [redacted] contacted Medimate to order to quarter page ad in the October 22nd 2015 issue of The Lantern, student newspaper at the Ohio State University. In exchange for the ad, [redacted] agreed to pay a rate of 500.00 dollars, a discount of 150.00 off the regular price 650.00. The ad ran as scheduled on the ordered date of October 22, 2015. please see below the digital tear sheet that proves the ad ran as scheduled on October 22, 2015. Per [redacted]'s letter on April 25, 2016, normally we do require ads to be pre-billed to run. We did not pre bill this ad as the employee that handles it left for emergency medical reasons. In the employees's absence, Medimate delivered the service that [redacted] ordered. We ran the ad as scheduled on the correct day of October 22, 2015, at the correct size of a quarter page. In an email dated March 29th, 2016, after she receives the invoice, [redacted] stated she would "happily pay for the ad." In a phone call with [redacted] at Medimate on March 31, 2016, [redacted] told us we ran the ad correctly. In that same phone call, summer asked numerous times if we "felt bad for her personal financial situation," telling us she did not bill her client for the ad, had just paid her personal tax bill, and the cost of the ad would cut into her tax bill. Mediamate and the lantern completed the service that [redacted] ordered. [redacted] was acting as an agent for her client, the [redacted] of Columbus Ohio. Both [redacted] and her client received the value of the ad. Mediamate and The Lantern expect to be paid for the services that were ordered and delivered.

RE:  Complaint # [redacted] Filed 4/8/2016 by [redacted] We are in receipt of the above complaint. We have forwarded this to our legal department for further advice. As you can see through the email chains between [redacted] and [redacted] the ad in question has already been...

discounted 23%. The original quote was for $650.00. $500 was agreed upon between the customer and MediaMate.As promised she forwarded her credit card number, but no billing information. Also, [redacted] had to leave unexpectedly due to a medical emergency. [redacted]’s workload was processed as best we could with the information we had. Unfortunately the card was not charged at the time since we did not have the billing info. When the info was later sent over it went to the spam account for [redacted].We began again trying to collect this from [redacted] in March 2016, and [redacted] has refused to pay without further discounts. Finally we received a notice from the Revdex.com of Eastern MA regarding her refusal to pay for the discounted services we already provided.Thank you,[redacted]Business ManagerAttachmentRE: Complaint # [redacted] Filed 4/8/2016 by [redacted]  We are in receipt of the above complaint. We have forwarded this to our legal department for further advice.  As you can see through the email chains between [redacted] and [redacted] the ad in question has already been discounted 23%. The original quote was for $650.00. $500 was agreed upon between the customer and MediaMate. As promised she forwarded her credit card number, but no billing information. Also, [redacted] had to leave unexpectedly due to a medical emergency. [redacted]’s workload was processed as best we could with the information we had. Unfortunately the card was not charged at the time since we did not have the billing info. When the info was later sent over it went to the spam account for [redacted]. We began again trying to collect this from [redacted] in March 2016, and [redacted] has refused to pay without further discounts. Finally we received a notice from the Revdex.com of Eastern MA regarding her refusal to pay for the discounted services we already provided. Thank you,   [redacted]Business Manager  Attachment