Marine Credit Union

In response to this complaint, we have spoken with this member regarding his concernsWe have offered him multiple options for resolution, including rewriting his existing mortgage at a lower rate with no origination fee, however the member has refused and has opted to try to refinance conventionally in the near future

We are writing in response to the [redacted] concern dated August 26, 2016.? We have recently spoken with Mr [redacted] regarding the concern he raisedAt this time we offered to issue him a letter of credit giving him credit for the on-time payments on the loan in question.? Our [redacted] is working with Mr [redacted] to facilitate this option.We regret that your office had to be involved.? If you have further questions, please contact me directly at ###-###-####

In response to this member's comments, we have been in contact with her since receiving notification of this complaint, and the issue has been resolvedWe are sorry your office had to be involved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Mary ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Mary ***

We are writing in response to Ms***'s concernWe have spoken with Ms*** multiple times within the past week regarding the concern she raisedMs*** does not qualify for the product that she applied for, but we have offered her other solutions that she has turned down. We regret
that your office had to be involved

In response to this member's comments, we have been in contact with her since receiving notification of this complaint, and the issue has been resolvedWe are sorry your office had to be involved

In response to this member's comments, we have made three attempts to contact this member since receiving notification of his complaint and have not received aresponse backWe will continue our attempts to contact the member and keep your office informed

We are writing in response to the *** concern dated August 26, 2016.? We have recently spoken with Mr*** regarding the concern he raisedAt this time we offered to issue him a letter of credit giving him credit for the on-time payments on the loan in question.? Our
*** *** is working with Mr*** to facilitate this option.We regret that your office had to be involved.? If you have further questions, please contact me directly at ###-###-####

In response to this complaint, we have spoken with this member regarding his concernsWe have offered him multiple options for resolution, including rewriting his existing mortgage at a lower rate with no origination fee, however the member has refused and has opted to try to refinance
conventionally in the near future

In response to this member's comments, we left three voicemail messages for the member since receiving notification of his complaint and have not received a response backWe will continue our attempts to contact the member and keep your office informed

In response to this member's comments, we have been in contact with her since receiving notification of this complaint, and the issue has been resolvedWe are sorry your office had to be involved

We are writing in response to Ms[redacted]'s concernWe have spoken with Ms[redacted] multiple times within the past week regarding the concern she raisedMs[redacted] does not qualify for the product that she applied for, but we have offered her other solutions that she has turned down.? We regret
that your office had to be involved.?

In response to this member's comments, we have been in contact with her since receiving notification of this complaint, and the issue has been resolved. We are sorry your office had to be involved.

In response to this complaint, we have spoken with this member regarding his concerns. We have offered him multiple options for resolution, including rewriting his existing mortgage at a lower rate with no origination fee, however the member has refused and has opted to try to refinance...

conventionally in the near future.

We are writing in response to the [redacted] concern dated August 26, 2016. We have recently spoken with Mr. [redacted] regarding the concern he raised. At this time we offered to issue him a letter of credit giving him credit for the on-time payments on the loan in question.  Our...

[redacted] is working with Mr. [redacted] to facilitate this option.We regret that your office had to be involved.  If you have further questions, please contact me directly at ###-###-####.

In response to this member's comments, we have made three attempts to contact this member since receiving notification of his complaint and have not received aresponse back. We will continue our attempts to contact the member and keep your office informed.

In response to this member's comments, we left three voicemail messages for the member since receiving notification of his complaint and have not received a response back. We will continue our attempts to contact the member and keep your office informed.

Review: HAVE A CAR LOAN OUT AT THIS BANK THEY FAILED TO INFORM ME THAT MY MONTH PAYMENT WENT UP THERE FOR I WAS BEHIND WHEN I THOUGHT I WAS ON TIME FOR EACH PAYMENT WONT ANSWER PHONE CALLS OR RETURN MESSAGES WHEN I CALL TO DISCUSS LOAN. WAS TOLD DIFFERENT INFORMATION THEN I AM BEING TOLD NOW NO NOTES ARE RECORDING IN MY ACCOUNT ON WHAT HAS BEEN DISCUSSED IN THE PAST INTEREST HAS GONE UP TO ABOUT 30% IS THAT EVEN LEGAL ?!Desired Settlement: THIS BANK NEEDS TO BE BETTER ORGANIZED AND UP TO DATE ON THINGS! I WOULD LIKE TO NOT HAVE TO DEAL WITH THIS BANK ANYMORE THERE FOR THE CAN HAVE THE CAR AND CLEAR THE LOAN AND FIX MY COSIGNERS AND MY CREDIT SINCE THEY HAVE COMPLETELY DEMOLISHED BOTH CREDITS!

Business

Response:

In response to this member's comments, we have been in contact with her since receiving notification of this complaint, and the issue has been resolved. We are sorry your office had to be involved.

Review: We have a mortgage and two car loans with Marine Credit Union.

The mortgage principal and interest is NOT being applied appropriately according to our mortgage not ammortization schedule as it is now not showing any payments applying to interest.

Also, we were told that Marine Credit Union does not report any of its loans to all three credit reporting agencies, but only to Trans Union.

Upon further review, our auto loans are reporting to all 3 agencies, but the mortgage is not.

This also shows the inconsistency of the loan operations and servicing.Desired Settlement: Adhere to the ammortization schedule as outlined and defined in the mortgage note

Report the mortgage to all 3 credit agencies as the same as the auto loan.

If it not adjusted and fixed, I will be forced to have the mortgage servicing formally investigating and reported under RESPA section 6.

Business

Response:

I have received and reviewed the Revdex.com letter in regards to Mr. [redacted]

[redacted]'s complaint.

Marine Credit Union (MeU) has investigated Mr. [redacted]'s concerns and has found his

complaints are without merit.

If you have further questions about this matter, please contact me at [redacted].

Consumer

Response: