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Main Street Tires

8 E Park St, Kissimmee, Florida, United States, 34744

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Reviews Tire Dealers Main Street Tires

Main Street Tires Reviews (%countItem)

I made first contact with Main street tires in Kissimmee Friday February 7th in regards to issues with my vehicle. I advised Carlos R (The Owner) that I believed it was time to change my brakes because of an issue I was having with the car. He then let me know that I might want to change 2 of my tires along with the brakes. Heeding to his advise I agreed and left the car with him to do the work. Once the work was completed I received a call to pick it up and asked if he could test drive the car to make sure everything ran smooth and there was no noise when he drove it; once back from the test drive he advised there was no noise. Taking his word for it I took the car home and heard a strange noise on the way there. Carlos advised that he did not hear anything and that because they were brand new brakes they were bound to make a noise. The noise was louder as I drove it back to work the next morning so I went back for him to test drive the car again. He then advised that what I needed to change was the lower control arm both right and left along with an alignment; because I could only afford to change one I asked for him to change the right passenger side. Carlos told me he would still do the alignment and change the part that I needed to replace. Driving home once the repairs were said to be done on the Florida turnpike I noticed that my car was veering left as I was driving and not straight. I found that rather odd as I had just gotten an alignment done as per Carlos! Now going back to Main street tires in Kissimmee he NOW stated that I needed the alignment screws....at this point it was one thing after another. Believing that Carlos was an honest business man I went to buy the part at advanced auto parts and explained the issues I was having with the associate. He advised that the screws should have been put on PRIOR to the alignment being done and not before. The fact is my vehicle still remains unfixed with a bent right tire making the vehicle worse than when it went in.

Desired Outcome

Refund I have tried to contact Carlos in order to get this issue resolved by simply doing the work that i have paid already for him to do. When i do contact him he raises his voice and does not let me speak. The fact that i am a single mother and feel taken advantage of by this business ran by Carlos is not just. I would like a refund of my money for the alignment and any labor fees that were charged for the lower control arm installment. Carlos is a misogynist and took advantage of my situation.

Main Street Tires Response • Mar 27, 2020

Please see attached

Customer Response • Mar 28, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Good afternoon,
I do not accept Mr. R response. The technician informed me that I have to buy the Cambren Kit after the supposly alligment which I later found out they never did an alligment. When I went to Advance Auto parts to buy the kit that Mr.R*** told me, the associate at that store asked my if I was going to get an alligment I responded "i already got an alligment" the associate asked why the mechanic did not installed it before the alligment in which I immediately called Mr.R*** and his response was "They don't know anything, bring it to me". At this point it was very suspicious everyhting going on and even more after the horrible and loud sound my car was doing after Mr.R*** changed my breaks in which I took videos and sent them to him so he can be aware. When I took the car to Mr.R***'s shop he told me he was going to charge me $70 just to install the 2 cambren screws, that is when I decided not to continue working with him.
On March 16th I took my car to Heaven*** inc in Kissimmee FL 34744 amd explained to them the whole mess.
When I got there the technician was schock of the work they did on Mr.R***'s shop.
One of the things the techician notice was that the car NEVER got an alligment. He asked me if they change the lower control arm amd why?. I informed him that the lower control arm was changed and then asked me if the car has been into an accident? I responded "no" he then informed me that the only time a lower control arm needs to be change is when a car have been into an accident.
The owner of *** INC, did the alligment that my car needed, was extremely professional and honest very respectful. He fixed what really needed to be fixed.
The owner of *** gave me a detailed recepit. After I took my car to *** my car is working perfectly fine.

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Address: 8 E Park St, Kissimmee, Florida, United States, 34744

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+1 (407) 343-7579

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