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Good Day,What the customer is not informing you is that she is with [redacted] Warranty and under HER POLICY SHE SIGNED UP WITH THEM THEY DENIED HER CLAIM NOT US [redacted] ( DENIED AUTHO NUMBER) Before any work begins in any home technicians are to call into [redacted] [redacted] report what is broken and they tell technicians what to do Quick connects only break if someone has hit up against it or it was damaged when installed by the original installerHer complaint is with [redacted] or the original company Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this responseI documented my own repair, and have pictures to prove how simple it was for me to repair the plastic quick connect to the facet hoseThere was NO negligence on my part as the Foremost Plumbing technician reportedThe technician explained that my kitchen sink could not be repaired unless I replaced the entire sink, because the water line was unique to the sinkThis statement was an untruth, because there was nothing wrong with the water line, or the facet hoseI repaired my sink by simply replacing the plastic quick connectIt is my belief the technician did not act in good faith, and purposely set out to sell me a new kitchen sink plus repair cost to earn additional money Regards, [redacted]

Good Morning, [redacted] was told by [redacted] what they were not paying for under his contract with them [redacted] agreed to pay the non converted items ( [redacted] has a recording of this) he also called our office and confirmed what he owed and we ordered heater inNo heaters are ordered in until customer has agreed upon the feesWe installed heater & [redacted] paid techs with a checkOnce heater passed county inspections [redacted] stopped payment( FRAUD IS WHAT HE DID) (Definition of fraud deliberate deception to secure unfair or unlawful gain) We called [redacted] about the bad check and his response was I will pay you what I think your techs are worth? We responded that will not workWe then sent a certified letter to [redacted] stating to make good on the bad check or we will be going to court We got a email from him now making accusations that one of the techs Chris possibly stole something ? We said if that was the case why did you not call the police We also told him to contact Robert ( owner of Foremost) on his personal cell on how he plans on moving forward [redacted] contacted Robert and [redacted] made verbal threats about technician ChrisWe DO NOT TOLERATE VERBAL THREATS PERIOD At this point we will be moving forward and we will see [redacted] in courtThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There is no truth in the response from Foremost Plumbing co* * * basic coverage is water heater and all components and parts and * * * has no recording of me agreeing to all of thisI was quoted a price of uncovered items over the phone which I was in a hurry and I asked * * * to send it to me she told me that I could get the break down from the vendorI asked Foremost for a break down by email and was told that they only did FLAT RATEeverybody has a right to what they are paying for, I got this answer on the day of installation because Chris deliberately sent it to the wrong emailI canceled my check on 09/27/after I found out that Chris had come upstairs and installed an 02monitor after I had told him there was no need for him to be up there because there was an monitor thereWhen I spoke with Robert over the phone I told him about his employee although he was not there he tried to defend himI said I don't know what else he did while he was up there where my wife was asleep ! I told him he was lucky I didn't catch him and Richard asked what !! you were gonna shoot him? I answered who know? I made no threats to him that was his state of mind and how they think because he told me that I would have been washing my as in cold waterRichard wanted my pictures and I him he should have his own which he said he could do some price adjusting and I didn't get his complete email while telling him that I pay my bills and will pay what I really owe if they were honest enough to own up to what they were doing to costumers of * * * .* * * bears some responsibility for this also by not vetting this vender and letting them get away with what they dothere no modifying water or gas lines on this installation they just swapped the heaters in place I hope you get the pictures if not I will fax them to you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They did not have an appointmentIt was not mutually agreed upon..This company doesn't have good business practicesI don't appreciate that they are lying about having an appointmentThe plumber even came by and said I was in the neighborhood and thought I should stop by
Regards,
*** ***

Hello,We absolutely had an appointment with the customerWe do not just drive by customers homes to see if they are home that is not cost affective for any companyThank you

Good Day,What the customer is not informing you is that she is with [redacted] Warranty and under HER POLICY SHE SIGNED UP WITH THEM THEY DENIED HER CLAIM NOT US  . [redacted] ( DENIED AUTHO NUMBER) Before any work begins in any home technicians are to call into [redacted]...

[redacted] report what is broken and they tell technicians what to do .  Quick connects only break if someone has hit up against it  or it was damaged when installed by the  original installer. Her complaint is with [redacted] or the original company . Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted] I am rejecting this response. I documented my own repair, and have pictures to prove how simple it was for me to repair the plastic quick connect to the facet hose. There was NO negligence on my part as the Foremost Plumbing technician reported. The technician explained that my kitchen sink could not be repaired unless I replaced the entire sink, because the water line was unique to the sink. This statement was an untruth, because there was nothing wrong with the water line, or the facet hose. I repaired my sink by simply replacing the plastic quick connect. It is my belief the technician did not act in good faith, and purposely set out to sell me a new kitchen sink plus repair cost to earn additional money.  Regards, [redacted]

[redacted] initiated an emergency dispatch thru [redacted] saying a leak is causing damages to there home on Friday 8/21/15. [redacted] called our office and asked if our company could service this emergency we said yes and it would be for Saturday. [redacted] put us on hold spoke with customer and then said that is...

fine and sent over the work order. Our office also did a follow up call Friday confirming when we would be out. On the voicemail we left for customer we stated if for any reason you are not able to make this appointment call us right back . No return calls. Saturday we called 20 min prior ( tech called and our main office called customer stated we are in route to your home. Again no call from customer stating they did not want us out. Tech arrived customer opened door said come back Monday we now have plans for the day? We called into [redacted] to document what just occurred. Do to customer missing there appointment there is a $75.00 return trip fee for missed appointment. Monday we received call from [redacted] to call customer to reschedule the missed appointment. We called customer and tried to reschedule and again told him he will owe the $75.00 return fee for missed appointment, that is when he started yelling saying no you will come at his convenience and he made plans for Saturday. Again customer opened a EMERGENCY WORK ORDER DO TO CAUSING DAMAGES IN HIS HOME. We did service the customer as requested and he is the one who told our tech to leave on Saturday to come back on Monday.

Good Morning,[redacted] was told by [redacted] what they were not paying for under his contract with them. [redacted] agreed to pay the non converted items ( [redacted] has a recording of this) he also called our office and confirmed what he owed and we ordered heater in. No heaters are...

ordered in until customer has agreed upon the fees. We installed heater & [redacted] paid techs with a check. Once heater passed county inspections [redacted] stopped payment. ( FRAUD IS WHAT HE DID) (Definition of fraud deliberate deception to secure unfair or unlawful gain) We called [redacted] about the bad check and his response was I will pay you what I think your techs are worth? We responded that will not work. We then sent a certified letter to [redacted] stating to make good on the bad check or we will be going to court.  We got a email from him now making accusations that one of the techs Chris possibly stole something ? We said if that was the case why did you not call the police . We also told him to contact Robert ( owner of Foremost)  on his personal cell on how he plans on moving forward. [redacted] contacted Robert and [redacted] made verbal threats about technician Chris. We DO NOT TOLERATE VERBAL THREATS PERIOD . At this point we will be moving forward and we will see [redacted] in court. Thank you.