Lyft, Inc.

We are in receipt of the consumer rebuttal in Revdex.com complaint case ***'s complaint concerns his rental deposit and other rental charges he incurred with *** through Lyft's rental program.Our agents informed *** that the rental deposit amount of $was reimbursed in full on his weekly earnings summary for the week of June 26th to July 5th.As such, we consider this matter resolved

We are in receipt of the Revdex.com complaint case *** ***’ complaint concerns Lyft’s Average Hourly Guarantee promotion. *** *** wrote into Support on May 15, Our agents were in correspondence with *** *** the same dayOur agents informed *** *** that his acceptance rate is
below the 90% threshold, which will disqualify him from being eligible for the Average Hourly GuaranteeThe qualifications for this promotion are displayed on Lyft’s Help Center and in the Lyft appMore information on the Average Hourly Guarantee promotion can be viewed here: ***-Average-Hourly-Guarantees#requirements As we have clarified the requirements for the Average Hourly Guarantee, we consider this matter resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***I still would like to know why my account was blocked in the first place

Initial Business Response /* (1000, 5, 2015/09/17) */
We are in receipt of Revdex.com complaint case #XXXXXXXXMs*** has written into the Revdex.com about a pre-authorization charge that over-drafted her bank accountLyft's support team addressed Ms*** concerns on September 14,
Our actions
were to inform Ms*** of the following:
- Like many businesses, Lyft places authorization holds on credit cards to determine that the card is valid and the consumer has the ability to pay for anticipated charges on the Lyft platformWe release the hold on the funds immediately upon confirming availability, and have no control over when a bank permits access to those funds
- This practice is disclosed and explained in Lyft's FAQ pages (lyft.com/ccauth), the URL of which appears in the line-item description for the hold
- The hold on Ms***'s account was automatically removed by her bank shortly after she emailed us

Complaint: ***I am rejecting this response because:
A quick *** search shows that I am not the only person whom has had this issue with LyftI reject the response because there is more to the story that Lyft will not admit tooI initially applied via my mobile device and no such code was offered or posted anywhere at the time of applicationBelieve me I lookedEven before I applied I had already seen the $bonus advertisment for several weeksI would just like this resolved and to be compensated for the correct promotion of $How can you continue to treat drivers like thisThey are the face of the companyWord of mouth can do great things when people are happyWhen you treat them unfairly and falsely advertise promotions then word of mouth becomes an even more powerful killer of companiesPlease just own up to this mistake on Lyfts partAgain no code was furnished, searchable, or visible at time of applicationLyft did fulfill the $bonus but there was not a code furnished or that could be found while applying from my mobile deviceI did later go online and upload documents via my desktop and still did not see this "code" that Lyft suggests existsI hope Lyft finds makes the decision that is correct and understands a drivers perspective. Sincerely,*** ***

Complaint: ***I am rejecting this response because: full reimbursement WAS NOT returned! Still outstanding of $107.49.Sincerely,*** ***

We are in receipt of the consumer rebuttal in case ***'s complaint concerns a new driver referral bonus
As stated on Lyft’s website (***), in order for a driver to get credit for referring new drivers, a friend must apply using the driver’s code (and meet the ride requirements and other ter**)Lyft’s “*** *** *** *** *** ** *** *** ** *** ***), further provide: “If a User does not enter your Lyft Code you will not receive attribution for the referral and they will not be considered your Referred Rider or Referred Driver.” We are unable to retroactively apply referral bonuses in situations where the referral program ter** were not followed
***'s friend didn't apply using her referral code (or used it incorrectly), which means that both of them are not eligible for a referral bonus
As such, we consider this matter resolved

Complaint: ***I am rejecting this response because: you owe me money pay it I will contact the labor commissionSincerely,*** ***

Complaint: ***I am rejecting this response because:I want my money backSincerely,*** ***

We are in receipt of the consumer rebuttal in case ***Mr***' complaint concerns his Driver account status. On April 28, 2017, Mr*** was informed by our agents that we had found him to be in violation of our Terms of Service and had deactivated his driver accountPer our Terms of Service, "Lyft may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Lyft’s star rating or cancellation threshold; (3) Lyft has the good faith belief that such action is necessary to protect the safety of the Lyft community or third parties."As we have clarified our terms and informed Mr*** that we are unable to reactive his account, we consider this matter resolved

We are in receipt of the Revdex.com complaint case *** ***’s complaint concerns Lyft’s Weekly Guarantee promotion. *** *** wrote into Support on July 24, Our agents were in correspondence with *** *** the same dayOur agents informed *** *** that her acceptance rate is
below the 90% threshold, which will disqualify her from being eligible for the Weekly GuaranteeThe qualifications for this promotion are displayed on Lyft’s Help Center and in the Lyft appMore information on the Weekly Guarantee promotion can be viewed here: ***Our Support team has since been in correspondence with *** *** to inform her we will be honoring the Weekly Guarantee promotion in question.As we have clarified the requirements for the Weekly Guarantee and issued all necessary bonuses, we consider this matter resolved

We are in receipt of Revdex.com complaint case *** ***’s complaint concerns charges he incurred on his Lyft account.*** *** wrote into Support on June 19, 2017, to report these chargesOur agents were in correspondence with him the same day and informed him that the account making the
charges is his acquaintance and that we have placed a hold placed a hold on this account to prevent any further activity.As we have addressed the unauthorized charges with *** ***, placed a hold on the account creating the charges, we consider this matter resolved

We are in receipt of Revdex.com complaint case *** ***'s complaint concerns a new driver promotion.*** *** created a driver application on May 1, and did not apply using a new driver promotional code (or used it incorrectly), which means that he is not eligible for a new driver
promotion bonus.Lyft's policy does not allow us to honor any new driver promotions coming in from email correspondence as our new driver promotion process is automatedIt is imperative that all applicants have the promotional code entered correctly before the application is submitted for considerationFor more details on the driver referral process, please check out: ***Our agents have since followed up with *** *** and offered an alternative new driver incentive bonus.As such, we consider this matter resolved

Complaint: ***I am rejecting this response because:
I have done over rides for lyft over the past years and have never violated any terms of service of lyft and any claim otherwise is ruining my good name and is libel
Lyft just settled a million dollar lawsuit along similar claims by drivers in the State of California, see United States Federal District Court
Case No*** CLASS ACTION SETTLEMENT AGREEMENT AND RELEASE
I have countless thousands of positive reviews from passengers please see some below,
I am a disabled have had a stent in my heart and diabetic its very hard to get round so driving was a blessing
I would never do anything against Lyft policies to jeopardize my job that pays my medicines
Please help me
Lyft is a app based company that baits consumers through countless craigslist ad's under transportation for employment to make $an hour or more, the ad's are and just a bait and switch scam on a national scale that lures hundreds of thousands of American's to believe these lies and soon find out after working for Lyft that it is just a scamIn order to protect themselfs from countless federal and state lawsuits across the USA Lyft has devised a online contract that protects them from any recourse through the American courts by adopting a mediation clause in a digital contract that no one reads as they click through the buttons on their smart phone to begin working for LyftIn my case I dedicated several years to LYFT and as explained below they have caused me harm financially, mentally and physically as related to my heath, and in countless mirrored incidents have done so to hundreds of thousands of AmericansIf Lyft is not stopped it will continue this mega scam without redress or recourse. I've contracted with Lyft as a independent contractor to take passengers for a set fee to different locations in my car for a portion of a fee they collect from a customerI've been doing this for almost years in different parts of the USA under the same agreementI have almost four thousand passenger rides under my belt with thousands of positive written reviews from passengers and five star ratingsI recently invested in a new *** *** and started driving in Tampa Florida after driving in San Antonio TXI have a dash cam in my car that captures audio and video of passenger interactionLast week 04/27/after dropping off a passenger the telephone app that allows me to pick up passengers was disabled by Lyft for no reason or warning of any kindWhen I emailed Lyft countless times they refused to provide me a reason for deactivating my appI have countless positive feedback and thousands of five stars and countless emails from Lyft saying what a great job I was doingI've done almost safe and reliable rides for lyft and have thousands of star rating and awesome comments left by passengers over the yearsI do Lyft because I came close to death after a heart attack two years ago and I am diabetic and have spinal stenosisLyft helps me to make money while sitting as I am not very mobile and/or can't stand for longer than minutesI am a year old manLyft has been a blessing as I am able to pay for expensive medications and stay aliveMy insulin cost $aloneI emailed numerous timesand no one will tell me what I did wrongI am a very kind, soft spoken, good hearted person who treats all Lyft passengers with love, even those who are a bit edgyBelow are some awesome responses from my customers in the past weeks, negative responses are few
????? ratings
“He was greatSuper funny...entertaining and a great time!!!”
“Helpful friendly”
“Very friendly has very good navigation skills and make sure you're very accommodated on the ride”
“Very friendly”
“Thanks ***”
????? ratings
“Everything”
“Persobable, humorous, safe and efficient driver.”
“Great conversation, friendly and easy going!”
“*** was very friendly”
“Very nice! Funny and interesting”
“Great Guy”
????? ratings
“Great conversation”
“Talkative”
“Awesome!! Freaking Awesome!!”
“Great!”
????? ratings“Great driverPrompt, efficient & fun to talk with.”“Very friendlyClean car.”“The driver was very pleasant and even offered me water.”
????? ratings“Welcome to Tampa! Lyft on, ***!”“Very nice ride”“Great”
????? ratings“Very nice guy....the ride was pleasant”“Best driver on Lyft helped with my bags even had a bottle of water for passengers”“Very personableNice new car that's roomy!”“Very nice .”
????? ratings“Awesome”“Ha-larious!!! So much fun!”“Awesome sense of humor and very clean car!”
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
As previously stated the company should Not make a statement and or Not disclose any conditions,at the time of offer that falls under misrepresentation
and Fraud like all companies do when they run a special or incentives : Example See conditions or * conditions apply to this offer I've gone though several adds from several other companies they ALL GAVE SOME INDICATION OF CONDITIONS
its standard practice in business today
I could be more understanding if they put an asterisk or something indicating there are conditions they made a mistake and don't want to honor it, but site some document that takes a attorney to figure outIt's Hidden without reference
Even big business needs to be held accountable for there mistakes, Sincerely,*** ***

Complaint: ***I am rejecting this response because: Continued to have driver problems and as a result have not used the service in over a week. Sincerely,*** ***

Initial Business Response /* (1000, 10, 2016/02/10) */
We are in receipt of your January 11, correspondence regarding Revdex.com case number XXXXXXXXThe information provided in the complaint is insufficient for us to locate this case in our recordsTherefore, we are unable to provide a substantive
response to the complaint
Initial Consumer Rebuttal /* (3000, 12, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SCAM!!! Lyft charged me damaged fee $for spilling liquid and food in *** while we already compensate the driver with cash and cleaned up
1/2/we took a lyft ride in ***
We spilled liquid/food in ***We compensated the driver with EXTRA cash and cleaned the ***The driver also agreed it was ok
few days later, we got charged $damaged fee from Lyft
We would like either a full refund of $or partial refund of $since we already compensated the driver with EXTRA cash that night and he agreed it's ok
Final Business Response /* (4000, 14, 2016/02/23) */
We are in receipt of the February 16, consumer rebuttal in Revdex.com case number XXXXXXXXThe information provided in Ms***'s complaint is insufficient for us to locate this case in our recordsIf Ms*** can provide further information around the referenced ride, we can look into this matter further

We are in receipt of Revdex.com complaint case *** ***' complaint concerns a ride he took on the Lyft platform.*** *** wrote into Support on February 17, to report a safety concernOur agents were in correspondence with *** *** the same day to inform him that the Trust and Safety team
had taken the appropriate and necessary actions with this particular driverOur agents also informed *** *** that he would not be paired with the driver in question again on the Lyft platform. Additionally, as stated by our Terms of Service, “All Charges are non-refundableThis no-refund policy shall apply at all times regardless of your decision to terminate usage of the Lyft Platform, any disruption to the Lyft Platform or Services, or any other reason whatsoever.” As we have taken the necessary and appropriate actions in response to *** ***' report and clarified our Terms of Service, we consider this matter resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because:The company is nothing but a scam, I had direct text messages from them ,stating," this New Promotion will No affect drivers earnings"! They are ripping off customers as well as their employees, subcontractors, which I am No longer affiliated with LyftI Will Let the Public know, that as a rider or driver they Will take your Money,say one thing & do Completely the opposite of, whatever Promotion they are running That's All a scam on the Public,& How they are still in business is beyond my comprehenion! Not in FLI will go public with this story & have had enough of Lyft Scams!!Sincerely,*** ***