Lucky Star Moving

Initial Business Response / [redacted] (1000, 14, 2015/05/28) */ From: [redacted] Sent: Wednesday, May 27, XXXX XX:XX AM To: [redacted] Subject: lucky star moving complaint Someone complaint our moving company isn't doing wellBecause we are late when we arrived the customer ' s home In fact, there is a reason that we get to the first customer , because of they have a lot of furniture need to move , but they told our workers just a few items need to move So the result that we are delayed for the next customerBut we have told the officer to call the customers , the officer called the second customer , then told them we might be late , can we come a little later ? They said ' That's fine When we finished the first customer , then go to next customer ,we ask for them still want to do move , because it's getting dark but they said ' Yes .They still want us to keep going Our workers said 'Ok'When we finished the move , we do hours work , but the customers only pay three hours of wages for us We certainly have to ask for money from the customer, because our workers are hard working and it's getting dark Finally , they said that only pay hours of wages for us , I do not know why, they treat our workers like this ? In addition, we changed the company name already , the ads are lucky star moving, but the real name is FasTrak mover IncThey wrote the check ,the title is luckystarmoving companyWe told the customer , the real name is FasTrakmover Inc , but they didn't listen what I said We bring the check to the bank and make a deposit , but the bank worker doesn't accept the check, because the account name was different So The officer called the customer , tell them that we would like to exchanged the check for us The customer was bad attitude for us, even them wrote a letter of complaint to P.U.C, when we received the letter of complaint, we are upset , because we really innocent .T They didn't full payment for us , how come they complaint to our moving company ? It's hard to understand what they do , Another thing , because it's getting dark ,we have to come back home , we forgot to give the receipt to them , but the second day , we called them, we can write the receipt for them and we apologize for them The important thing is that our workers do hours work How come they just give us hours wages ? Actually , We do service , we hope we have a happy end with our customersWe don't like argued with any customers .That's why we didn't response the letter for P.U.C

Final Consumer Response /* (2000, 5, 2015/09/10) */
I've resolved the problem with the companyI'd like to withdraw the complaintThank you

Final Consumer Response /* (2000, 5, 2015/09/10) */
I've resolved the problem with the company. I'd like to withdraw the complaint. Thank you.

Initial Business Response /* (1000, 14, 2015/05/28) */
From: [redacted]
Sent: Wednesday, May 27, XXXX XX:XX AM
To: [redacted]
Subject: lucky star moving complaint

Someone complaint our moving company isn't doing well. Because we are late when we arrived the customer '...

s home . In fact, there is a reason that we get to the first customer , because of they have a lot of furniture need to move , but they told our workers just a few items need to move . So the result that we are delayed for the next customer. But we have told the officer to call the customers , the officer called the second customer , then told them we might be late , can we come a little later ? They said ' That's fine . When we finished the first customer , then go to next customer ,we ask for them still want to do move , because it's getting dark . but they said ' Yes .They still want us to keep going . Our workers said 'Ok'. When we finished the move , we do 5 hours work , but the customers only pay three hours of wages for us . We certainly have to ask for money from the customer, because our workers are hard working and it's getting dark . Finally , they said that only pay 4 hours of wages for us , I do not know why, they treat our workers like this ? In addition, we changed the company name already , the ads are lucky star moving, but the real name is FasTrak mover Inc. They wrote the check ,the title is luckystarmoving company. We told the customer , the real name is FasTrakmover Inc , but they didn't listen what I said . We bring the check to the bank and make a deposit , but the bank worker doesn't accept the check, because the account name was different . So The officer called the customer , tell them that we would like to exchanged the check for us . The customer was bad attitude for us, even them wrote a letter of complaint to P.U.C. , when we received the letter of complaint, we are upset , because we really innocent .T They didn't full payment for us , how come they complaint to our moving company ? It's hard to understand what they do , Another thing , because it's getting dark ,we have to come back home , we forgot to give the receipt to them , but the second day , we called them, we can write the receipt for them and we apologize for them . The important thing is that our workers do 5 hours work . How come they just give us 4 hours wages ? Actually , We do service , we hope we have a happy end with our customers. We don't like argued with any customers .That's why we didn't response the letter for P.U.C.