Light-star Hajj Group

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] Dear Brother [redacted] We are sorry to inform you that The Saudi Consulate could not grant your Hajj VisaWe tried our bestThey said there were some problems in the computer for scanning passports [redacted] the systemThey issued some Hajj visas for our customers, and others but not for everyone, We understand how your Heart is feeling, But If [redacted] doesn't want to invite you, than no one can take you to Mecca/Medina It is not a problem with you or with our agency, you can verify directly to other major Travel Agents, Like [redacted] Travel, [redacted] , Al-Medina Travel, Concord Travel Canada or you're Local Travel Agents Here is the position where we stand for youWe have some options for you We can add you for Next year's Hajj List with a Guarantee of Saudi multiple Visit VISA valid for 6-Months from 01-***-or For 5-Years extra ($required) If you purchased TRAVEL Insurance, We can apply a claim on your behalf We can process Refund money, from Airlines/Hotel, it will take 60-90-Days We can change your flight to your choice of destination, free of charge You have the choice to file a claim in small court, as you know our all air/hotel packages are nonrefundable, and we advise always to buy travel insurance Please reply back with good behavior, it is Exam from ***, and Allah has given you Good Health and a strong Long LifeWe will not reply to using BAD-LANGUAGE, We are open 7-Days to help everyone, we need your cooperation We had the same situation in 2011, and we took our customers in for Hajj Again we are very sorry, [redacted] Give you patient/ [redacted] and Long Life, Ameen VISA UPDATE: After weeks of delay by Saudi Embassies and Consulates in Africa, Europe,Australia, Asia, North and South America began accepting Hajj visa applications from private companies on Monday September 8, This lengthy delay was due to a new software being usedThat being said the software was not tested prior to this Hajj season and there remains many glitches in the software One such glitch is the software has been poorly designed to only accept passports of the country that the Embassy or Consulate is inThis has presented a problem for Canadian Permanent Resident Cards (PRC) and US-Green Card holdersIn addition there are a number of Canadian companies that are linked to US and other International companies, who acquire visas from New York/WashingtonWe are one of these companiesBecause of this new system Canadian Passports [redacted] not presently be issued a Hajj visaWe are affected by this in addition to approximately other CanadiansThis problem is worldwide Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Sir/Madam, This response is not acceptable for meI want my money backHow come I keep my money with them for a year? I sent then an email asking to arrange for a trip to egypt, which one of the options they offered, but they didn't reply, "We can change your flight to your choice of destination, free of charge." I tried to call them many times but they didn't answer the phoneIf I didn't get my money back, I need your help and advise to take them to the court and I will report their business to FBINot only that, I start a campaign against them every where in US warning people from them Final Consumer Response / [redacted] (4200, 13, 2014/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Sir/madam, I don't see anything new in the response of that business, it is just a repeat to the previous response which does not make any senseI'm requesting an conference call with Revdex.com representative involved After receiving their email about visa denial, I contacted them and asked for a reservation to Egypt to visit my family (Option 4) but they didn't reply and this proves that they are a fraudI called them many times but they didn't answer the phone or replied to my emails Also, I contacted the insurance company they suggested to buy travel insurance but they said they will not cover the trip cancellation due to Visa denial (another proof that they are fraud and want me to pay more money for no reason) Also, The options the business offered is conflicting to each other, how come they will process a refund in 60-days and in the end they say the fees are not refundable I need Revdex.com help/Assistance to resolve this issue and get a full refundI'm supporting family of six and one of them is a college student and worked hard and saved this money to make the pilgrimageAll what I want is my money, that's it, no more and no lessI give Revdex.com permission to contact FBI on my behalf in regard of this issue Still want a full refund of my money Final Business Response / [redacted] (4000, 15, 2014/10/27) */ VISA UPDATE: After weeks of delay by Saudi Embassies and Consulates in Africa, Europe,Australia, Asia, North and South America began accepting Hajj visa applications from private companies on Monday September 8, This lengthy delay was due to a new software being usedThat being said the software was not tested prior to this Hajj season and there remains many glitches in the software One such glitch is the software has been poorly designed to only accept passports of the country that the Embassy or Consulate is inThis has presented a problem for Canadian Permanent Resident Cards (PRC) and US- [redacted] Card holdersIn addition there are a number of Canadian companies that are linked to US and other International companies, who acquire visas from New York/WashingtonWe are10/14/ [redacted] one of these companiesBecause of this new system Canadian Passports [redacted] not presently be issued a Hajj visaWe are affected by this in addition to approximately other CanadiansThis problem is worldwide We highly recommend our Customers, Please BUY Travel Insurance to Cover your Damage, Mr [redacted] Visited Chicago, I explain him, please choose anyone Option - so we can process your Request, I am attached Copy of Letter clearly saying VISA Denial..........So we are not doing and FRAUD or SCAM, It is United State of America, The Best Justice system in the World, Mr [redacted] writing wrong review on google/facebook who is responsible for damaging our Business, We have long list of our Customers, they went for UMRA and HAJJ - purchasing tickets/hotel/rent a car Also when they calling me - we always answering and reply through email.......If we doing fraud/scam then we are no longer available for our Customers If they request refund proper way, we will do our best to compensate our customers , but they just wants everything through FBI/POLICE/other legal departments, We already process refund to Airlines/Hotels......But problems they all non refundable, and all of our customers aware of this situation

Initial Business Response /* (1000, 5, 2014/10/14) */
Contact Name and Title: *** Travel Cons
Contact Phone: XXXXXXXXXX
Contact Email: ***
Good Morning
Dear Sir or Madam
Revdex.comUSA
We wrote a Letter and sent Email to our Customers with 5-Choices, Here is
the
Words
We are sorry to inform you that The Saudi Consulate could not grant your Hajj VisaWe tried our best
They said there were some problems in the computer for scanning passports ** the systemThey issued
some Hajj visas for our customers, and others but not for everyone,
We understand how your Heart is feeling, But If ALLAH doesn't want to invite you, than no one can
take you to Mecca/Medina
It is not a problem with you or with our agency, you can verify directly to other major Travel Agents,
Like ADAM Travel,*** *** International, Al-Medina Travel, Concord
Travel Canada or you're Local Travel Agents
Here is the position where we stand for youWe have some options for you
We can add you for Next year's Hajj List with a Guarantee of Saudi multiple Visit VISA valid for 6-
Months from 01-***-or For 5-Years extra ($required)
If you purchased TRAVEL Insurance, We can apply a claim on your behalf
We can process Refund money, from Airlines/Hotel, it will take 60-90-Days
We can change your flight to your choice of destination, free of charge
You have the choice to file a claim in small court, as you know our all air/hotel packages are
nonrefundable, and we advise always to buy travel insurance
Please reply back with good behavior, it is Exam from *** and *** has given you Good Health
and a strong Long LifeWe will not reply to using BAD-LANGAUGE,
We are open 7-Days to help everyone, we need your cooperation
We had the same situation in 2011, and we took our customers in for Hajj
Again we are very sorry, *** *** Give you patient/*** and Long Life,***
VISA UPDATE:
After weeks of delay by Saudi Embassies and Consulates in Africa, Europe,Australia, Asia, North and
South America began accepting Hajj visa applications from private companies on Monday September 8,
This lengthy delay was due to a new software being usedThat being said the software was not
tested prior to this Hajj season and there remains many glitches in the software
One such glitch is the software has been poorly designed to only accept passports of the country that the
Embassy or Consulate is inThis has presented a problem for Canadian Permanent Resident Cards
(PRC) and US-Green Card holdersIn addition there are a number of Canadian companies that are
linked to US and other International companies, who acquire visas from New York/WashingtonWe are10/14/***
***
one of these companiesBecause of this new system Canadian Passports *** not presently be issued a
Hajj visaWe are affected by this in addition to approximately other CanadiansThis problem is
worldwide
We highly recommend our Customers, Please BUY Travel Insurance to Cover your Damage, Mr***
Visited Chicago, I explain him, please choose anyone Option - so we can process your Request,
I am attached Copy of Letter clearly saying VISA Denial..........So we are not doing and FRAUD or
SCAM, It is United State of America, The Best Justice system in the World,
Mr*** writing wrong review on google/facebook who is responsible for damaging our Business,
We have long list of our Customers, they went for UMRA and HAJJ - purchasing tickets/hotel/rent a
car
Also when they calling me - we always answering and reply through email.......If we doing fraud/scam
then we are no longer available for our Customers
If they request refund proper way, we will do our best to compensate our customers , but they just wants
everything through FBI/POLICE/other legal departments,
We already process refund to Airlines/Hotels......But problems they all non refundable, and all of our customers aware of this situation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All legit travel agencies and airlines sale nonrefundable packages and it is clear that nonrefundable means that if the customer wants to cancel for some reason, but if the agency or the business fails to deliver the promised services in exchange of money; they give refund immediately and some of them give their customer some travel credit on the top of the refund and apologize
This agent could not get the necessary visa for me and many other customers because he is not an approved agent by the Saudi embassy and Hajj ministry to take people for pilgrimage (Hajj)
I received a partial refund of $2500; I need the rest of my money back
I bought a travel insurance, I contacted the customer service to file a claim they say the Visa denial is not covered

Initial Business Response /* (1000, 5, 2014/09/24) */
Contact Name and Title:[redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
Dear Brother [redacted]
We are sorry to inform you that The Saudi Consulate could not grant your Hajj Visa. We tried our best. They...

said there were some problems in the computer for scanning passports ** the system. They issued some Hajj visas for our customers, and others but not for everyone,

We understand how your Heart is feeling, But If [redacted] doesn't want to invite you, than no one can take you to Mecca/Medina.

It is not a problem with you or with our agency, you can verify directly to other major Travel Agents, Like[redacted] Travel,[redacted], Al-Medina Travel, Concord Travel Canada or you're Local Travel Agents.

Here is the position where we stand for you. We have some options for you.
We can add you for Next year's Hajj List with a Guarantee of Saudi multiple Visit VISA valid for 6-Months from 01-[redacted]-2015 or For 5-Years extra ($1000 required)
If you purchased TRAVEL Insurance, We can apply a claim on your behalf.
We can process Refund money, from Airlines/Hotel, it will take 60-90-Days.
We can change your flight to your choice of destination, free of charge.
You have the choice to file a claim in small court, as you know our all air/hotel packages are nonrefundable, and we advise always to buy travel insurance
Please reply back with good behavior, it is Exam from [redacted], and Allah has given you Good Health and a strong Long Life. We will not reply to using BAD-LANGUAGE,

We are open 7-Days to help everyone, we need your cooperation.
We had the same situation in 2011, and we took our customers in 2012 for Hajj.
Again we are very sorry, [redacted] Give you patient/[redacted] and Long Life, Ameen
VISA UPDATE:
After weeks of delay by Saudi Embassies and Consulates in Africa, Europe,Australia, Asia, North and South America began accepting Hajj visa applications from private companies on Monday September 8, 2014. This lengthy delay was due to a new software being used. That being said the software was not tested prior to this Hajj season and there remains many glitches in the software.
One such glitch is the software has been poorly designed to only accept passports of the country that the Embassy or Consulate is in. This has presented a problem for Canadian Permanent Resident Cards (PRC) and US-Green Card holders. In addition there are a number of Canadian companies that are linked to US and other International companies, who acquire visas from New York/Washington. We are one of these companies. Because of this new system Canadian Passports [redacted] not presently be issued a Hajj visa. We are affected by this in addition to approximately 700 other Canadians. This problem is worldwide.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir/Madam,
This response is not acceptable for me. I want my money back. How come I keep my money with them for a year? I sent then an email asking to arrange for a trip to egypt, which one of the options they offered, but they didn't reply, "We can change your flight to your choice of destination, free of charge." I tried to call them many times but they didn't answer the phone. If I didn't get my money back, I need your help and advise to take them to the court and I will report their business to FBI. Not only that, I start a campaign against them every where in US warning people from them.
Final Consumer Response /* (4200, 13, 2014/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir/madam,
I don't see anything new in the response of that business, it is just a repeat to the previous response which does not make any sense. I'm requesting an conference call with Revdex.com representative involved.
After receiving their email about visa denial, I contacted them and asked for a reservation to Egypt to visit my family (Option 4) but they didn't reply and this proves that they are a fraud. I called them many times but they didn't answer the phone or replied to my emails.
Also, I contacted the insurance company they suggested to buy travel insurance but they said they will not cover the trip cancellation due to Visa denial (another proof that they are fraud and want me to pay more money for no reason)
Also, The options the business offered is conflicting to each other, how come they will process a refund in 60-90 days and in the end they say the fees are not refundable.
I need Revdex.com help/Assistance to resolve this issue and get a full refund. I'm supporting family of six and one of them is a college student and worked hard and saved this money to make the pilgrimage. All what I want is my money, that's it, no more and no less. I give Revdex.com permission to contact FBI on my behalf in regard of this issue.
Still want a full refund of my money.
Final Business Response /* (4000, 15, 2014/10/27) */
VISA UPDATE:
After weeks of delay by Saudi Embassies and Consulates in Africa, Europe,Australia, Asia, North and
South America began accepting Hajj visa applications from private companies on Monday September 8,
2014. This lengthy delay was due to a new software being used. That being said the software was not
tested prior to this Hajj season and there remains many glitches in the software.
One such glitch is the software has been poorly designed to only accept passports of the country that the
Embassy or Consulate is in. This has presented a problem for Canadian Permanent Resident Cards
(PRC) and US-[redacted] Card holders. In addition there are a number of Canadian companies that are
linked to US and other International companies, who acquire visas from New York/Washington. We are10/14/2014 [redacted]
[redacted]
one of these companies. Because of this new system Canadian Passports [redacted] not presently be issued a
Hajj visa. We are affected by this in addition to approximately 700 other Canadians. This problem is
worldwide.
We highly recommend our Customers, Please BUY Travel Insurance to Cover your Damage, Mr. [redacted]
Visited Chicago, I explain him, please choose anyone Option - so we can process your Request,
I am attached Copy of Letter clearly saying VISA Denial..........So we are not doing and FRAUD or
SCAM, It is United State of America, The Best Justice system in the World,
Mr. [redacted] writing wrong review on google/facebook who is responsible for damaging our Business,
...............
We have long list of our Customers, they went for UMRA and HAJJ - purchasing tickets/hotel/rent a
car.
.................
Also when they calling me - we always answering and reply through email.......If we doing fraud/scam
then we are no longer available for our Customers.
....................................
If they request refund proper way, we will do our best to compensate our customers , but they just wants
everything through FBI/POLICE/other legal departments,
We already process refund to Airlines/Hotels......But problems they all non refundable, and all of our customers aware of this situation.