Lifestar Critical Care LTD

As stated in our original response to the original complaint, the customer is complaining that the bat was not brand new and was damaged, the CEO was rude and refused to rectify the situationWe offered choices to resolve the issue with the customerWe will replace the bat with a brand new bat not damaged in shipping and send a prepaid return label for the damaged batReturn the bat for a FULL 100% refund upon receiptCustomer refused both offers by us and threatened to keep the bat and dispute the credit card chargeIn our opinion, this is considered theftCustomer's response was that they would accept 50% refundThis is not an option since the bat is needed in order to make a claim for the transportation damage with our carrierWe have sent a UPS pick up with attempts to try to recover the bat and refund the customer in fullThe pick up attempts were not successfulCustomer confirmed in their response to the Revdex.com that they have disputed their charge with their credit card companyDisputing a charge means that you deny receiving the merchandise or deny making the purchaseThis is not the case [redacted] confirms, by her response to the Revdex.com, that she does have the merchandise and she did make the purchaseDespite [redacted] opinion in regards to the CEO's customer service methods, we do feel that two separate offers were made in order to fulfill our obligation of the saleBoth offers were rejected, pick up attempts to recover the merchandise have failed, and the customer has now requested a refund for 50% of the purchase price after having the equipment for the last 2-weeksA refund was offered but refusedAsking for one now after using the equipment does not seem morally right

We received a call from the customer demanding we sent her a used batUpon further conversation, we explained to her it was clear that the bat was new in the wrapper and that the damage she was seeing was underneath the plastic and probably occured in transitWe also began explaining that we would replace the bat at no expense to herShe continued to argue the issue of the condition of the batRoy then said that it was obvious that this was not going to be resolved by replacing the bat so we would send a return label and refund her 100%The customer's response was " No, I will keep the bat and dispute my credit card to not have to pay"We tried two separate resolutions both to replace as well as to refund in fullThe customer simply wanted to argue and threaten to keep stolen merchandise by disputing the charges on her credit cardWe have requested a return of merchandise with UPS on 4/23/and UPS will make pick up attempts at the customer's house to retrieve the merchandiseAfter the three attempts, if the merchandise in not recovered, we are considering the item to be stolen

I did not receive a notification that I had mail to read in the Revdex.com website so I didn't get the responseI completely disagree with the companies responseHe was rude and argumentative right off the bat and I have emails that show he was from the beginningHe offered to replace the bat and per their website once the plastic is removed it voids the returnHe then said just return it and we will give you a refund and never have to deal with their company againI then told him that I ordered it with that delivery date due to my son needing the bat that week and he said he would not ship another one out until he received it back firstDue to time frame I did not have time to mess with the bat and due to it being definitely not brand new due to the chunk missing out of the side I told him to refund me half the cost of the bat as if I was purchasing it used and he said no and that is it and hung up the phoneI will personally never deal with this company again and should have listened to others telling me not to deal with them and to pay the extra $and get it from Dick's Sporting GoodsAll I want is half the money of the batI was never notified about anyone attempting to pick up the bat and of course he would sent them attempts to pick it up due to him knowing that I am not home and that is his easy way outI have disputed this with my bank and they have sent them a letter and give him a chance to respond to itI have not received a refund or the money back as of yetI am very dissatisfied by the immaturity of this company and the unprofessional employees that they haveThey clearly do not want further business and word of mouth referral to their companyI would never refer anyone their as they act as though they are in high school and argue about it all Customer service is the biggest part of a company and they have proven that they lack in that in their companyI would appreciate this being resolved and not drug on for months over a baseball bat

As stated in our original response to the original complaint, the customer is complaining that the bat was not brand new and was damaged, the CEO was rude and refused to rectify the situation. We offered 2 choices to resolve the issue with the customer. 1. We will replace the bat with a brand new bat not damaged in shipping and send a prepaid return label for the damaged bat. 2. Return the bat for a FULL 100% refund upon receipt. Customer refused both offers by us and threatened to keep the bat and dispute the credit card charge. In our opinion, this is considered theft. Customer's response was that they would accept 50% refund. This is not an option since the bat is needed in order to make a claim for the transportation damage with our carrier. We have sent a UPS pick up with 3 attempts to try to recover the bat and refund the customer in full. The pick up attempts were not successful. Customer confirmed in their response to the Revdex.com that they have disputed their charge with their credit card company. Disputing a charge means that you deny receiving the merchandise or deny making the purchase. This is not the case. [redacted] confirms, by her response to the Revdex.com, that she does have the merchandise and she did make the purchase. Despite [redacted] opinion in regards to the CEO's customer service methods, we do feel that two separate offers were made in order to fulfill our obligation of the sale. Both offers were rejected, pick up attempts to recover the merchandise have failed, and the customer has now requested a refund for 50% of the purchase price after having the equipment for the last 2-3 weeks. A refund was offered but refused. Asking for one now after using the equipment does not seem morally right.

We received a call from the customer demanding we sent her a used bat. Upon further conversation, we explained to her it was clear that the bat was new in the wrapper and that the damage she was seeing was underneath the plastic and probably occured in transit. We also began explaining that we would...

replace the bat at no expense to her. She continued to argue the issue of the condition of the bat. Roy then said that it was obvious that this was not going to be resolved by replacing the bat so we would send a return label and refund her 100%. The customer's response was " No, I will keep the bat and dispute my credit card to not have to pay". We tried two separate resolutions both to replace as well as to refund in full. The customer simply wanted to argue and threaten to keep stolen merchandise by disputing the charges on her credit card. We have requested a return of merchandise with UPS on 4/23/18 and UPS will make 3 pick up attempts at the customer's house to retrieve the merchandise. After the three attempts, if the merchandise in not recovered, we are considering the item to be stolen.

Complaint: [redacted]
I am rejecting this response because:
Yes I have had the bat for the last 2-3 weeks and no it has not been used. He is merely guessing that it has been used and since he does not want to resolve the issue I will continue my dispute with my bank as this is not a new item and he did not offer a full refund. What he offered was an exchange and he would not ship the replacement bat out until the broken one was received by them which was not time appropriate. I ordered the bat to be used immediately and not in 6 months. I did go to Dick's Sporting Goods and purchase this same bat and my son has been using that one. The pick up attempts of course have been unsuccessful as I am a single working mother and don't sit at home all day as he clearly assumes. I am going to continue to let my bank get the money back in my dispute as this company is just walking in circles trying to cover their tracks. I will assure you that I will see to it that everyone related to sports that I know never uses this company. 
Regards,
[redacted]