LensCrafters, Inc.

The issue at hand has been resolved as of 12-30-15 .  There is a signed agreement by both parties. New sash has been ordered as of 12-30-15 A returned deposit was issued for $ 5,354.00 on 12-22-15  and deposited as of 12-23-15 Thank you,Dave Gelo

The issue at hand has been resolved as of 12-30-15 .  There is a signed agreement by both parties.
New sash has been ordered as of 12-30-15
A returned deposit was issued for $ 5,354.00 on 12-22-15  and deposited as of 12-23-15
Thank you,
Dave Gelo

Review: My wife and I made appointments for an eye exam and glasses using our eye med insurance plan which was accepted at the time of service. At the time of service both exams went smoothly with no additional problems were noted. our combined bill was the paid in full at the time of visit. approx. a month or two later I started receiving voicemails saying they needed my health insurance info. When I returned the call they told me I had a medical exam due to my diabetes (which I told them I didn't have) and I refused to give the requested information. After constant phone calls I finally relented and gave them my health insurance information. a few months later I again started receiving voicemails saying they needed my wife's health insurance information because she too had a medical exam (also unknown to us). They stated that she had a mole near her eye that needed to be monitored. Again after receiving numerous calls and letters I relented and sent them the requested info.

It was never billed to insurance.

Instead now I keep receiving overdue bills for the amount of 199.79 which I absolutely refuse to pay. My wife and I have both worn glasses since childhood and have never had an issue with eye exams anywhere else and feel that our insurance was accepted and all charges were paid in full by us at the time of service. If there were medical issues or additional billing it needed to be brought to our attention at the very least at the time of service.

Business

Response:

October 29, 2014

Revdex.com

Attn: [redacted]

Re: [redacted]

Dear Ms. [redacted]:

We are in receipt of Mr. [redacted] complaint filed with your office. [redacted] vision is to provide legendary service. We’re sorry Mr. [redacted] feels we fell short of our goal and is dissatisfied with the service provided

by [redacted].

Mr. [redacted] states that he and his wife had eye exams in August of 2013

and paid their bill in full that day. Mr. [redacted] states that they have since

received phone calls and letters stating that more information was needed

regarding their insurance and has received bills for an additional $199.79.

We apologize for any frustration that Mr. [redacted] has experienced with

this situation. Feedback from our customers is appreciated.

I personally, have reached out to Mr. [redacted] to obtain more information

regarding his concern, with no success.

If Mr. [redacted] has any further concerns he can contact me directly at

###-###-####. I will need to be provided with both the Doctor and location

visited.

In light of the above, we feel this matter has been satisfactorily

resolved. Thank you for contacting [redacted] Retail.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

To date I have no record of ever being contacted by anyone to do with this matter, in fact I personally have no record of any calls made from the [redacted] area code nor toll free numbers since filing this complaint. I have however contacted the number provided twice and have yet to receive a response. Additionally after further research I discovered that the local franchise in fact billed the exact same amount for the same service to both my eye insurance company and my medical insurance company and was in fact paid by both. In my wifes' case, they billed neither of her insurance companies for services provided but billed us directly for the full amount.