Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Yes I did curse at *** because I felt that it was highly unprofessional of her to tell me to go and do whatever I needed to do thenShe never told me to make a appointment with *** she told me that she did not know if *** would be in and of she was coming in she was unsure of the timeI have called there numerous times before this incident to speak with *** and she never returned my calls but once and that is because I called while she was there and she said that she would call me right backI am still waiting for her to call me in regards to my security deposit and I have yet to receive that callI did not tell *** that my deposit wasn't any of her business because I was talking to her about it so why would I suddenly not want to talk to her about it? I work in customer service and I would never treat a customer that wayIf they want to speak with my boss I call my boss on the phone and I let her speak with her if there is an issue so that we can get it settled in a professional matterI have never left an apartment or home filthy as they claim that I left this oneI can give you reference towards thatI don't appreciate being told on the phone by *** that me return deposit would be "something" then receiving something way below thatThey never apologized*** sat there as if I was a bother and how dare I go against their wordNo I do not accept their response
The following is in regards to the conversation between *** *** and *** ***: Mrs*** came into the leasing office of Lee’s Crossing Apartments to discuss her deposit refund amount. She wanted to know why certain amounts were withheld from her refund. She disputed
various charges and said there was no way the things we found wrong in the apartment were her fault. I advised her that I personally went into the apartment and found the items on her paperwork to be accurate. She was disputing the carpet in the living room, the tub being dirty and the kitchen being dirty I advised she would need to speak with ***, the Property Manager, if she desired an additional amount to be refunded. She told me to call *** and get her in the officeI advised Mrs*** that I was not going to call her in and that she had things she had to do this morningMrs*** replied that she also had things to do this morning and I advised her that an appointment could have been made with *** to see that she was here. She then proceeded to tell me that I knew nothing and had no business talking about any of this. She began raising her voice at me and I advised her again there was nothing I could do at this time and I cannot change the refund amountShe then began to use profane language. She used very inappropriate language with me and then continued to use even more extreme profanity as she left the office. The following is the Property Managers response to the deposit refund amount: The charges on Mrs***’s security deposit return are accurate, justified and reasonable The carpet in the living room had to be replaced because of the severity of damage and staining. The bathtub, which was nearly black on the bottom, had to be scrubbed multiple times. The kitchen floor had to be cleaned multiple times. The kitchen cabinets and appliances also required extensive cleaning. The bathroom vanity was so water damaged it had to be replaced In the paperwork Mrand Mrs*** signed at the time of move-in, there is a paper dedicated to information about the security deposit and refund thereof. This paper may be referenced to see a general list of common charges incurred at move-out. According to this paperwork, signed by all parties, the charges are not out of line. We inspect each apartment objectively. The charges are determined by the severity of the damages and amount of cleaning required. We take into account that it is a person’s home and there will be wear and tear as daily life occurs. We are reasonable in our expectations of the apartments when keys are returned as residents move out. I hope that this can be resolved in a friendly, agreeable manner. It is not our desire to have a current, former or future resident upset with us or our procedures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Yes I did curse at *** because I felt that it was highly unprofessional of her to tell me to go and do whatever I needed to do thenShe never told me to make a appointment with *** she told me that she did not know if *** would be in and of she was coming in she was unsure of the timeI have called there numerous times before this incident to speak with *** and she never returned my calls but once and that is because I called while she was there and she said that she would call me right backI am still waiting for her to call me in regards to my security deposit and I have yet to receive that callI did not tell *** that my deposit wasn't any of her business because I was talking to her about it so why would I suddenly not want to talk to her about it? I work in customer service and I would never treat a customer that wayIf they want to speak with my boss I call my boss on the phone and I let her speak with her if there is an issue so that we can get it settled in a professional matterI have never left an apartment or home filthy as they claim that I left this oneI can give you reference towards thatI don't appreciate being told on the phone by *** that me return deposit would be "something" then receiving something way below thatThey never apologized*** sat there as if I was a bother and how dare I go against their wordNo I do not accept their response
The following is in regards to the conversation between *** *** and *** ***: Mrs*** came into the leasing office of Lee’s Crossing Apartments to discuss her deposit refund amount. She wanted to know why certain amounts were withheld from her refund. She disputed
various charges and said there was no way the things we found wrong in the apartment were her fault. I advised her that I personally went into the apartment and found the items on her paperwork to be accurate. She was disputing the carpet in the living room, the tub being dirty and the kitchen being dirty I advised she would need to speak with ***, the Property Manager, if she desired an additional amount to be refunded. She told me to call *** and get her in the officeI advised Mrs*** that I was not going to call her in and that she had things she had to do this morningMrs*** replied that she also had things to do this morning and I advised her that an appointment could have been made with *** to see that she was here. She then proceeded to tell me that I knew nothing and had no business talking about any of this. She began raising her voice at me and I advised her again there was nothing I could do at this time and I cannot change the refund amountShe then began to use profane language. She used very inappropriate language with me and then continued to use even more extreme profanity as she left the office. The following is the Property Managers response to the deposit refund amount: The charges on Mrs***’s security deposit return are accurate, justified and reasonable The carpet in the living room had to be replaced because of the severity of damage and staining. The bathtub, which was nearly black on the bottom, had to be scrubbed multiple times. The kitchen floor had to be cleaned multiple times. The kitchen cabinets and appliances also required extensive cleaning. The bathroom vanity was so water damaged it had to be replaced In the paperwork Mrand Mrs*** signed at the time of move-in, there is a paper dedicated to information about the security deposit and refund thereof. This paper may be referenced to see a general list of common charges incurred at move-out. According to this paperwork, signed by all parties, the charges are not out of line. We inspect each apartment objectively. The charges are determined by the severity of the damages and amount of cleaning required. We take into account that it is a person’s home and there will be wear and tear as daily life occurs. We are reasonable in our expectations of the apartments when keys are returned as residents move out. I hope that this can be resolved in a friendly, agreeable manner. It is not our desire to have a current, former or future resident upset with us or our procedures