Las Flores Hand Car Wash

May 15,
Dear Sir or Madam,
I am writing to you regarding damage to my vehicle as a result of using the services at Las Flores Hand
Car Wash at Oso Pkwy, Rancho Santa Margarita, CA
I brought my BMW M-Farewell Edition to Las Flores Hand Car Wash on May 5, for a hand
car washHowever, my rims ended up being scratched from their employees putting the car through the
car wash instead of washing it by hand as I requestedI am keeping this car as a graduation present for
my son when he graduates from collegeIt only has miles on it; the only time I have taken it out of
the garage in the last four years since I purchased it is to bring it a mile away from my home for a hand
washNow I need to drop my car off about miles away in order to get my rims replaced since these
require specialty rims
I attempted to resolve this issue with their management, however they refused to work towards a
resolutionThey denied sending my car through the was