Laramie Dental Arts, P.C

This letter is in response to the recent complaint registered against Laramie Dental Arts (LDA) After a thorough review of this situation, it has been determined the complaint was a result of miscommunication and misinformation from the patient’s insurance company to both LDA and the patient A conference call was made to the patient by the LDA owner, office manager and patient care coordinator apologizing and explaining the situation The patient states to understand and that she’d attempt to remove the complaint Many options were offered to the patient to help make her feel more comfortable and she states the situation had been adequately resolved The patient further apologizes for the misunderstanding LDA and the patient agree that the insurance company is the source of dissatisfaction for both parties and every attempt is being made to appeal their decision by LDA and the patient

Complaint: [redacted] I am rejecting this response because: After contacting the insurance company, they informed me that the dental office failed to request pre-approval of services before they were rendered which they state is the dentists office responsibilityThe insurance company also sent out an explanation of benefits to both me and the provider stating that I was to be charged no more than The dental office says they never received this and once presented with this they said that since the insurance company plan wasn't covered in their office that the insurance company can't tell them what to charge their customersI attached the explanation of benefitsI was also told that they verified my coverage on the date of serviceThe dentist office said that since they received a fax back from the insurance company stating that I was covered on the date of service and that it was the insurances fault for not telling them that my plan wasn't accepted in their officeThe insurance company told me it was the dental offices responsibility to get pre-approval for service before they are rendered, not just check to see what my plan coversI have attached the form the dental office said they received back on the day of service stating that I was covered at their office which they failed to doI also do not appreciate that my concerns weren't acknowledged until the Revdex.com was contactedI contacted the office and tried to sort things out before contacting the Revdex.com and nothing was doneI also was asked by the business owner and by the office manager to remove my complaint to the Revdex.com and did not considered doing suchI was caught off guard by the request and did not want to cause any more conflict between myself and the office by saying that I would notI will not retract my complaint because the office still is not admitting responsibility for any part of this messI am the person who was extremely inconvenienced by this transaction and the office is making it out to be completely the insurance companies fault as well as blaming me, the customer, by claiming that I apologized for what happened Regards, [redacted]