Lanier Realty, Inc

We have gone above and beyond trying to finish this with the tenants who are dragging their feet on the information we need. O
n December 28th I sent an email stating the following:
"*** *** ***
Please give me all the Doctor bills from your wife's foot and your burn and I will review. I need the entire bills so I can see the breakdown of the costs. The home sat empty for ahile, hence we didn't now of any of the items you have to deal with and definitely would never want anyone to go through this. Remember, we also gave HALF OF THE FIRST MONTHS RENT FREE SO WE COULD WORK OUT THE KINKS SINCE THE HOME WAS EMPTY FOR AHILE AND ALSO GAVE YOU FREE RENT UNTIL THE STOVE WAS REPLACED.We believe it would be best for us to finalize the amount owed to you and you move out of the home. We will REFUND THE SECURITY DEPOSIT and you can find a more suitable home."
NO RESPONSE
On December 30, I sent an email stating the following:
"Our goal was not to make your first home together a bad experienceWe work with over clients and rarely have a situation like this. In order for you all to move on, we will reimburse you for the total Power Bills you paid (an not deduct for your portion and pay the medical bills for your foot and armPlease send me copies of these bills. The power you paid totals $according to the three bills you turned in. In exchange, we will have you come to the office to sign a release fro your Lease Contract and refund your Security Deposit back also. We will also then collect the keys to the home at this time so you can move to another property."
NO RESPONSE
On January 3, I sent an email stating the following:
"I have emailed you two times since your last emailHave you received these?"
HER RESPONSE:
"We have received your emails but are busy......"
So I called the husband on January 4th as he is the one I have spoken to over the phoneWe are waiting for all of the items I stated aboveThanks,
*** ***

We inspected his home as the client was to transfer to another one of our properties In order to be approved for a transfer, we inspect the current home and found very dirty We
also discovered there is no power and the home also stated it smelled like tobaccoDue to the condition of the current property, this tenant was not approved to transfer due to condition of the home with all the trash, rotten food in fridge, etc
A Dispossessory Warrant was filed for the rent as Mr*** has not paid his August
rent because apparently he has been staying in a hotel (which no one here
directed him to do so)
Mr*** was here on 8/26/in which I checked the keys to MG
108-A to view as he did not want to transfer to any other MHs that we have
available
We sent Preferred Pest Control to the Property and they reported the problem with the bugs, etc was due to the tenants poor housekeeping and lack of power
This tenant is currently under eviction notice We would like for the home to be vacated asap as we need to get in and clean up the mess that has been created by the tenant
Lanier Realty Management

We have been in contact with the tenant and have reminded them they received $rent credit due to the stove not workingAs for the power bill, we have switched it to our name and are determining what their portion should be.This week, we have been communicating daily with Bill her husband who
was unaware that his wife posted this...We are still analyzing everything and the tenant is aware of this

Former tenant Mr[redacted] [redacted] signed a month
lease effective 10/30/with a maturity date of 10/31/15.
",sans-serif>On 8/7/15, the [redacted]'s provided notice that they would be
terminating their lease effective 9/14/15. The reason was that Mr[redacted]
would be released from active duty military from FtStewart, GA.
When a current tenant is released from active duty, this does
not constitute grounds for early termination of their lease.
The [redacted]'s were responsible for the fulfillment of their lease
through 10/31/
Mr[redacted] was present for the move out inspection where it was
noted that the former tenants would be charged for drip pans ($40), replace
kitchen light cover ($50), bedroom door touch up paint ($45) and a rekey fee
($50). The total damages were $185. Mr[redacted] signed said move
out report on 9/14/15.
The [redacted]'s paid $security deposit
The unit was re-rented on 9/23/at the same rental rate that
the former tenants were paying of $per month.
Thus the [redacted]'s were responsible for rent from 9/1/through
9/22/and their account has been credited the $for prorated rent from
their 9/ACH payment of $($rent and $water).
The difference between the $owed and the $credit is
$
Lanier has agreed to waive pursuit of the $and have noted
such in The [redacted]'s file should their complaint be removed.

We have gone above and beyond trying to finish this with the tenants who are dragging their feet on the information we need.  O n December 28th I sent an email stating the following:"[redacted]Please give me all the Doctor bills from your wife's foot and your burn and I will review.  I need the entire bills so I can see the breakdown of the costs.  The home sat empty for ahile, hence we didn't now of any of the items you have to deal with and definitely would never want anyone to go through this.  Remember, we also gave HALF OF THE FIRST MONTHS RENT FREE SO WE COULD WORK OUT THE KINKS SINCE THE HOME WAS EMPTY FOR AHILE AND ALSO GAVE YOU FREE RENT UNTIL THE STOVE WAS REPLACED.We believe it would be best for us to finalize the amount owed to you and you move out of the home. We will REFUND THE SECURITY DEPOSIT and you can find a more suitable home." NO RESPONSEOn December 30, I sent an email stating the following:"Our goal was not to make your first home together a bad experience. We work with over 3000 clients and rarely have a situation like this.  In order for you all to move on, we will reimburse you for the total Power Bills you paid (an not deduct for your portion and pay the medical bills for your foot and arm. Please send me copies of these bills.  The power you paid totals $54.78 according to the three bills you turned in. In exchange, we will have you come to the office to sign a release fro your Lease Contract and refund your Security Deposit back also.  We will also then collect the keys to the home at this time so you can move to another property." NO RESPONSE On January 3, I sent an email stating the following: "I have emailed you two times since your last email. Have you received these?"HER RESPONSE:"We have received your emails but are busy......" So I called the husband on January 4th as he is the one I have spoken to over the phone.We are waiting for all of the items I stated above.Thanks,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was aware of the current special and I did ask for a reduce rent for a longer lease, however once I was told that I was able to get the reduced rate I was never told I wouldn't be able to receive the move in special,  had I known I wasn't going to get the move in special I would have never gone through the application process and be out $73 because of it.
Regards,
[redacted]

We disagree as the applicant knew the conditions of the agreement and we processed the application after the reduced rent was agreed to and the move in special was not included.  We always "hold" applications and the "application fees" until the terms are agreed on.

I have reviewed the response made by the business in reference to complaint ID [redacted], and while it does not outline all items agreed to, and some of the figures appear to be typos, I will accept the resolution. I'm accepting this under the assumption that all items agreed to in other forms of communication with myself or my husband will upheld.
[redacted]

Refrigerator has been repaired and work order is completed.  submission to the Revdex.com was during the time of repair.  Tenant needs to retract statement from Revdex.com immediately.  we have called tenant numerous times and also emailed and said tenant will not return phone calls/emails.

Former tenant Mr. [redacted] signed a 12 month
lease...

effective 10/30/14 with a maturity date of 10/31/15. 
On 8/7/15, the [redacted]’s provided notice that they would be
terminating their lease effective 9/14/15.  The reason was that Mr. [redacted]
would be released from active duty military from Ft. Stewart, GA. 
When a current tenant is released from active duty, this does
not constitute grounds for early termination of their lease. 
The [redacted]’s were responsible for the fulfillment of their lease
through 10/31/15.
Mr. [redacted] was present for the move out inspection where it was
noted that the former tenants would be charged for 4 drip pans ($40), replace
kitchen light cover ($50), bedroom door touch up paint ($45) and a rekey fee
($50).   The total damages were $185.  Mr. [redacted] signed said move
out report on 9/14/15. 
The [redacted]’s paid $0 security deposit.
The unit was re-rented on 9/23/15 at the same rental rate that
the former tenants were paying of $599 per month. 
Thus the [redacted]’s were responsible for rent from 9/1/15 through
9/22/15 and their account has been credited the $167.73 for prorated rent from
their 9/1 ACH payment of $629 ($599 rent and $30 water). 
The difference between the $185 owed and the $167.73 credit is
$17.27.
Lanier has agreed to waive pursuit of the $17.27 and have noted
such in The [redacted]’s file should their complaint be removed.

We have been in contact with the tenant and have reminded them they received $575 rent credit due to the stove not working. As for the power bill, we have switched it to our name and are determining what their portion should be.
This week, we have been communicating daily with Bill her...

husband who was unaware that his wife posted this...We are still analyzing everything and the tenant is aware of this.

To Whom it May Concern,
 
At the time of submission, the applicant was aware of the Current Rent rate being advertised for the property.  Applicant applied for property with a "request" for a reduced rent for a longer lease. Property Management contacted the Owner to...

discuss a possibility of a reduced rent with a longer lease.  Owner agreed to a reduced rent in exchange for no First Month Free with a longer lease.
 
Thank you,
Lanier Realty, Inc.
Management

Correspondence: On August 16, 2016, we spoke with [redacted] and she said that she will pay the $26.11. 

size="3">(7 payments short by $3.73 each).     Plan of Action We are presenting this to the Board below:   ·       I told her we would present the $201.85 late charges balance before the Board see if they will waive this amount. ·       She has been paying the wrong HOA amount but you can see that she does make monthly payments. ·       The late charges began in October of 2014 when the HOA dues amount went from $349 to $399.73.  ·       Also, when the dues went from $399.73 to $403.73 and she has only been paying $400.   Once we hear back from the Board, we can make a decision regarding the Late Charges.
 
we have communicated all of this to Ms. [redacted].
 
Thank you,
Lanier Association Management