Land's Towning, Inc.

Review: I was double charged for a [redacted] rental. This company billed me under the name Superior Truck & Auto as well as under [redacted]. They said they did not know how to issue a credit to my credit card and I was told that they would send a refund check in the mail. I have been told at least 3 times that the check was in the mail but still have not received a refund. This has been going on since the end of October, it is now December 12th. I would like some assistance in getting this company to refund the money that is rightfully mine.Desired Settlement: I would like a refund of the Lands towing charge (the second charge for the uhaul rental). This is a charge of $143.

Business

Response:

Had sent a check in the mail and it got lost. Sent a money order with additional funds for the inconvenience.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On at least 2 occasions this business told us a check would be sent. On December 5th we were told that a money order had been sent the day before. We did confirm that they had our correct address. As of this date January 16, 2015 we have received NOTHING from this business. I find it very hard to believe that three pieces of mail from one business sent to the same location could be lost! This business needs to refund their overcharge either via a refund to our credit card, or a check sent by traceable courier.

Regards,

Business

Response:

Mr. [redacted] was in the shop recently and a refund check was given to him at that time.