Landmark Real Estate Managment

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have removed the late payment charges

Mr[redacted] notified Landmark on 4/12/that he would be listing his property forsale and requested that we ask the current tenants if they would prefer to moveout of the residence early, see exhibit The tenant’s current lease ended6/13/The tenants declined to move out early, but one month later notifiedLandmark that they would indeed like to move out earlyWe notified Mr***on 5/15/and he then retracted his offer even though he had officially listedthe property for sale on 4/28/Landmark felt we needed to honor the offer tothe tenants and decided to allow them to move out earlyThe tenants ended upmoving out 5/19/15, paid rent from 5/1-5/Landmark paid the rent for theremainder of the tenants lease term 5/20-6/totaling $1,directly toMr [redacted] as an act of good faithAlthough, as per our Management agreementwith Mr [redacted] we do have exclusive authority to lease and manage the propertywith regards to rentalsI am uncertain why Mr [redacted] is disputed this earlytermination as we have proof of this payment to him, see attached exhibit 2.Note we also out of an act of goodwill refunded management fees for the lasttwo months of the tenancy, totaling $200.00.The second contestant Mr [redacted] points out is $2,fordamage to his property that was caused by the tenant and not covered by theirsecurity depositThe tenants vacated the unit on May 19th, A move out inspection was performed by a representative fromLandmark and the sister in law of Mr [redacted] was also present.During the walk through Mrs*** waswatching the walk through via Skype and she was able to look at the condition the unit was inThe tenants lived in the unit foryears and during the move out it was noted that the unit wasdirty, but there was no damageWhen the tenants moved into the unit they completed a move ininspection sheet and they noted any damage or issues thatthey found upon move inOn that move insheet it clearly states that the paint was poor and that they could see mismatched areas, upon their move out nothing had changed.The unit had a white sink and with awhite sink comes the possibility of it being scratched bydishes, silverware and etcOver the year tenancy thathappened and that is considered normalwear and tear, we cannot charge the tenants for replacing orrefinishing a sinkThe sink worked and was not damaged; itonly showed wear and tearThe railing to the stairs in the unit had spot where there was a ding mark, again itwas safe, secured to wall and all intact when tenants vacatedDingsover a year time are considered normalwear and tear on a unitWe provided pictures of these things to Mr***Please see attached exhibit referencing themove in condition as per the tenants 6/14/11, as well as the move out conditionof the property as indicated by Landmark in 5/We did in fact deduct fromthe tenants security deposit for carpet cleaning, cleaning, landscaping,totaling $638.77, see exhibit We are unclear on what Mr [redacted] feelsrequires an additional refund to him due to damage beyond wear and teartotaling $2,We would also like to mention that the property has sincesold so Mr [redacted] has no intention of actually making any repairs to theproperty, as he indicated that this is an estimate on his end and no work hasactually been completed.Finally, while the unit was vacant it was discovered by avendor that there was standing water on the kitchen floor,from fridge it was presumed, andthe possibility of floor damage due to thisLandmarkimmediately sent maintenance to take a look at the floor to makesure that the hardwood flooring was notdamaged and to clean up the waterMaintenance cleaned up the water and set up blowers to dry out the flooring so that the hardwoodwouldn’t buckle and it could dry beforeany water got under it and caused thousands of dollars in damagesLandmark sent an appliance tech to look at thefridge and see where the water wascoming fromThe appliance tech stated that it looked as though the ice had melted, but he wasn’t positiveLandmark acted quickly to prevent damage to the unit flooring, walldamage and possible carpetLandmarkfeels that considering it was standing water on the floor that it was in the best interest of the property to get someonethere immediately to make sure thateverything was under control On July 14th Landmark sent a very detailed email to Mr& Mrs [redacted] along with all statements of the moveout that show the tenants were charged for all the unit turn costsand it was deducted from their deposit moneyItalso showed that Landmark did in fact already give Mr [redacted] the unpaid rent for days and months reimbursement formanagement feesLandmark feels that Mr [redacted] was treated more than fairly inthis situation and we went above and beyond in providing months of freeservice, not charging a $cancelation fee as allowed for in the lease ANDnot raising management fees automatically by 50% as also allowed per the leasewhen a property is listed for sale AND paid for rent on his vacant unit for amonth ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Landmark is an awful company that will cheat you of your moneyDo not rent with themAfter having showings canceled on us twice we finally applied and after being furiously pressured to put down money before we got approved they gave away our unit to someone else that put a hold on our unitAfter visiting the office to put down a hold on another unit the next day, they told us that they had in fact 'just signed with someone else'After paying hundreds of dollars in application fees and cosigners fees we were left with no open properties and will not be renting with themAVOID THEM AT ALL COSTS

They want you to give them money, move in, and then never talk to them again If you need something fixed, better do it yourself, if you find something illegal about your site, you're hosed, you would be better off calling BPD They overcharge and under deliver They dont prorate anything, so when I was out on the 3, they wanted the whole month, yeah *** right These people are always either on a phone call (I offered to hold, but they didn't know how long it would last) or was in a meeting that again, could last until the end of time
I like people, I like all people I like exes that treated me like dirt These people are evil, and I hope their company implodes

Complaint: ***I am rejecting this response because:
For issue #1, the move out date Landmark's attachment was not the entire email chain Attached you will see Landmark's reply that clearly states the tenants would in fact move out on June 30th I see no reason to assume my original offer to allow the tenants to move out early would continue after their rejection of the offer
For issue #2, property repairs.
Attached is the email exchange with Landmark where they indicated the issues noted by a Landmark representative, my wife and sister in law during the move out inspection.
Also included is the email that followed a phone call with Landmark clearly outlining how the tenants would cover the costs
The money actually charged to the tenants was no where near the amount needed to resolve the issues noted during move out.
For issue #3, we had a clear agreement with Landmark that any charges over $we were to be notified immediately before repairs had taken place Not only were we not notified before or after the floor drying, we also were not notified before or after the fridge repairman was called In fact, the only time we were notified was after money did not make it to our account and we reached out and requested the reason why The cost of this repair should be covered by the cleaning crew The fridge never leaked for years prior to the cleaning crew being in the building and immediately after they left the fridge leaked Landmark hired the crew and inspected the work, this cost should be passed onto the cleaning crew Also, it should be noted that $for the Landmark Handyman to dry the floors is price gouging
Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

The worst I mean WORST rental company EVERI'm taking landmark to court for unsafe safety outside of the buildingMy daughter got hurt from a rusty nail that is still sticking out from the rail on one of the stairs hereThey cheat you every way possible including late feesBlack mold that tenants have to breath alone is WRONGMy kids have been in the doctors about times in less then a yearHow sadPeople need to stick up for what is right and wrongWhy are tenants scared to speak upI'm looking for witnesses to pursue in courtIf interested in telling me your horrible landmark experience email me at ***@gmail

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have a video of the inside of the home, it did not need cleaning, we left the interior the way it was when we moved in. Sincerely,[redacted]

We have removed the late payment charges.

Mr.[redacted] notified Landmark on 4/12/15 that he would be listing his property forsale and requested that we ask the current tenants if they would prefer to moveout of the residence early, see exhibit 1. The tenant’s current lease ended6/13/15. The tenants declined to move out early, but one month...

later notifiedLandmark that they would indeed like to move out early. We notified Mr. [redacted]on 5/15/15 and he then retracted his offer even though he had officially listedthe property for sale on 4/28/15. Landmark felt we needed to honor the offer tothe tenants and decided to allow them to move out early. The tenants ended upmoving out 5/19/15, paid rent from 5/1-5/19. Landmark paid the rent for theremainder of the tenants lease term 5/20-6/13 totaling $1,119.98 directly toMr. [redacted] as an act of good faith. Although, as per our Management agreementwith Mr. [redacted] we do have exclusive authority to lease and manage the propertywith regards to rentals. I am uncertain why Mr. [redacted] is disputed this earlytermination as we have proof of this payment to him, see attached exhibit 2.Note we also out of an act of goodwill refunded management fees for the lasttwo months of the tenancy, totaling $200.00.The second contestant Mr. [redacted] points out is $2,500.00 fordamage to his property that was caused by the tenant and not covered by theirsecurity deposit. The tenants vacated the unit on May 19th, 2015. A move out inspection was performed by a representative fromLandmark and the sister in law of Mr. [redacted] was also present.During the walk through Mrs. [redacted] waswatching the walk through via Skype and she was able to look at the condition the unit was in. The tenants lived in the unit for5 years and during the move out it was noted that the unit wasdirty, but there was no damage. When the tenants moved into the unit they completed a move ininspection sheet and they noted any damage or issues thatthey found upon move in. On that move insheet it clearly states that the paint was poor and that they could see mismatched areas, upon their move out nothing had changed.The unit had a white sink and with awhite sink comes the possibility of it being scratched bydishes, silverware and etc. Over the 5 year tenancy thathappened and that is considered normalwear and tear, we cannot charge the tenants for replacing orrefinishing a sink. The sink worked and was not damaged; itonly showed normal wear and tear. The railing to the stairs in the unit had 1 spot where there was a ding mark, again itwas safe, secured to wall and all intact when tenants vacated. Dingsover a 5 year time are considered normalwear and tear on a unit. We provided pictures of these things to Mr. [redacted]. Please see attached exhibit 3 referencing themove in condition as per the tenants 6/14/11, as well as the move out conditionof the property as indicated by Landmark in 5/2015. We did in fact deduct fromthe tenants security deposit for carpet cleaning, cleaning, landscaping,totaling $638.77, see exhibit 4. We are unclear on what Mr. [redacted] feelsrequires an additional refund to him due to damage beyond normal wear and teartotaling $2,500.00. We would also like to mention that the property has sincesold so Mr. [redacted] has no intention of actually making any repairs to theproperty, as he indicated that this is an estimate on his end and no work hasactually been completed.Finally, while the unit was vacant it was discovered by avendor that there was standing water on the kitchen floor,from fridge it was presumed, andthe possibility of floor damage due to this. Landmarkimmediately sent maintenance to take a look at the floor to makesure that the hardwood flooring was notdamaged and to clean up the water. Maintenance cleaned up the water and set up blowers to dry out the flooring so that the hardwoodwouldn’t buckle and it could dry beforeany water got under it and caused thousands of dollars in damages. Landmark sent an appliance tech to look at thefridge and see where the water wascoming from. The appliance tech stated that it looked as though the ice had melted, but he wasn’t positive. Landmark acted quickly to prevent damage to the unit flooring, walldamage and possible carpet. Landmarkfeels that considering it was standing water on the floor that it was in the best interest of the property to get someonethere immediately to make sure thateverything was under control.  On July 14th Landmark sent a very detailed email to Mr. & Mrs. [redacted] along with all statements of the moveout that show the tenants were charged for all the unit turn costsand it was deducted from their deposit money. Italso showed that Landmark did in fact already give Mr. [redacted] the unpaid rent for 17 days and 2 months reimbursement formanagement fees. Landmark feels that Mr. [redacted] was treated more than fairly inthis situation and we went above and beyond in providing 2 months of freeservice, not charging a $100.00 cancelation fee as allowed for in the lease ANDnot raising management fees automatically by 50% as also allowed per the leasewhen a property is listed for sale AND paid for rent on his vacant unit for amonth. 
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

1. Regarding Prorated rent- note the [redacted]’s lease did not end until 8/24/15. A new resident moved in 6/10/15 therefore they would be responsible for rent and utilities through 6/9/15.2. Regarding cleaning. We sent Mr. [redacted] a copy of the work order, pictures from move out, and invoice for...

cleaning services that was required at the home.3. We paid the Garbage bill because I was told by [redacted] that if the [redacted]’s do not pay it will place lien on the property owner in the event of a future sale at the property. We paid this bill $185.48 and charged the resident accordingly. The check was paid 8/7/15, check # [redacted].4. The water bills include the final water invoice from May 1-31- $269.77, plus $54.32 from their move in Sept 19-30 2014 that was never reimbursed and paid by the property owner, plus June 1-9 2015 which is $61.20. I get a total of $385.29. This bill was paid on 8/7/15 with check #[redacted]5. Regarding the garage door remote, we charged the resident $85.00 for the replacement of the garage remote as his remote was not returned so we had to purchase anew one and have it programmed by [redacted].6. We have provided the resident invoice for the repairs/maintenance that were not listed on his move in inspection that were considered above and beyond normal wear and tear and needed repaired upon his move out.Mr. [redacted]'s account has been revised and he was told this in several emails prior to his Revdex.com Complaint. He will be receiving an additional refund of $36.18 with a detailed breakdown of the charges.