I have been in the landscaping business for a number of years. About two years ago I assumed clients from another company and began landscaping services for Ms. [redacted] of [redacted]. On several occasions I had sent invoices to Ms. [redacted] for services rendered at her property that she shares...
with family members. Often she would tell me that her sister had paid the invoices when in fact that was not the case. The invoices would go unpaid for several months. As in my practice, I continued to provide basic landscaping/snow removal services to Ms. [redacted] and re sent invoices for services provided. Ms. [redacted] then telephoned my office to discuss services provided and inquire about a payment the she claimed to have made in December. Ms. [redacted] was informed that her December payment was reflected on the invoice at which time she informed me that she agreed with the current amount owed and will issue a check for the balance. At no time did I nor anyone from my company demand payment from Ms. [redacted]. In fact she offered to pay my father who was performing snow removal services to the property. Ms. [redacted] issued a check for payment of the invoice. Later that same night, ( December 29, at 7:36pm) I received a text message from ms. [redacted] (I have attached a printed copy of this letter) You will see that Ms. [redacted] asks me to destroy a check that she believed was sent in error and would cause an issue if I were to cash the check. At her request the check was destroyed and never deposited. Ms. [redacted] contacted me again via text on January 18, at 12:37pm to request snow removal services at her property at [redacted] in [redacted]. At no time did she reference the disputed amount or claim over payment. I have since been in contact with Ms. [redacted] several times to discuss her claim. I have asked her numerous times to provide me with documentation showing payment . To date she has been unable to produce any proof of payment. I have told Ms. [redacted] that I would be happy to provide a refund if it is determined that an overpayment was made. In all my years in business I have never had a customer complaint regarding my billing or invoice practices. I have provided Ms. [redacted] with detailed invoices showing services rendered and amounts paid. Her alleged over payment was never processed by me. I pride myself on being an honest, hardworking individual and I employ only individuals who share my work ethic.
I have been in the landscaping business for a number of years. About two years ago I assumed clients from another company and began landscaping services for Ms. [redacted] of [redacted]. On several occasions I had sent invoices to Ms. [redacted] for services rendered at her property that she shares...
with family members. Often she would tell me that her sister had paid the invoices when in fact that was not the case. The invoices would go unpaid for several months. As in my practice, I continued to provide basic landscaping/snow removal services to Ms. [redacted] and re sent invoices for services provided. Ms. [redacted] then telephoned my office to discuss services provided and inquire about a payment the she claimed to have made in December. Ms. [redacted] was informed that her December payment was reflected on the invoice at which time she informed me that she agreed with the current amount owed and will issue a check for the balance. At no time did I nor anyone from my company demand payment from Ms. [redacted]. In fact she offered to pay my father who was performing snow removal services to the property. Ms. [redacted] issued a check for payment of the invoice. Later that same night, ( December 29, at 7:36pm) I received a text message from ms. [redacted] (I have attached a printed copy of this letter) You will see that Ms. [redacted] asks me to destroy a check that she believed was sent in error and would cause an issue if I were to cash the check. At her request the check was destroyed and never deposited. Ms. [redacted] contacted me again via text on January 18, at 12:37pm to request snow removal services at her property at [redacted] in [redacted]. At no time did she reference the disputed amount or claim over payment. I have since been in contact with Ms. [redacted] several times to discuss her claim. I have asked her numerous times to provide me with documentation showing payment . To date she has been unable to produce any proof of payment. I have told Ms. [redacted] that I would be happy to provide a refund if it is determined that an overpayment was made. In all my years in business I have never had a customer complaint regarding my billing or invoice practices. I have provided Ms. [redacted] with detailed invoices showing services rendered and amounts paid. Her alleged over payment was never processed by me. I pride myself on being an honest, hardworking individual and I employ only individuals who share my work ethic.