Lakeridge West Apartments

Initial Business Response /* (1000, 5, 2018/01/17) */
Contact Name and Title: *** ***, Manager
Contact Phone:
Contact Email: ***
January 17,
To Whom It May Concern,
Thank you for contacting me and allowing me to explain what has
gone on and why the applicant did not receive their $back
The prospect Luis Salazar applied online on 8/6/2017, before the tenant applies it states online that you have hours to cancel your reservation and receive your $back, if you cancel after hours the $is forfeited as we have held a unit off the market*** cancelled his application on 8/22/2017, this means we are unable to return the admin fee of $and the $application fee as his credit was ranI have been in contact with ***, I let him know why he wasn't receiving his $backI have also talked to the Leasing Agent that assisted him at the time of his application, he was notified that his credit came back approved but we were still waiting on his background to clearI also let *** know that if his application were to have been denied he would have received his $admin fee back, *** was not denied as his application came back approved
I have attached emails showing my correspondence with ***, you will see I answered all of his questions and when I didn't have the answer I gave him the email of who to contact in order to receive that information as I have only been working at this property for a little more than a month
Please let me know if you have any additional questions as I am happy to assist
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2018/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lakeridge failed to inform us within the hrsperiod if he was denied or approved,im fact we did not even hear of the approval until nowTheir online agreement states cancelation within hrshowever the leasing agent assured us over and over of a refund since they did not do what we paid them to doA business has no right to insist on payment for services they did not only fail to provide but also give a decision in a timely mannerLakeridge also gave us the impression that a check was mailed, when I can prove it wasn't, they said it was picked up by Luis when asked for further proof, they said it was not our refund but someone elses before admitting we are not getting refundedI was told that they do not guarantee an approval responae within hrsand there is nothing in the contract that states that ot that we have to cancel whether or not a decision was rendered or we would get charged, otherwise we would've not waited and cancelled alreadyLakeridge Management has not responded on inquiries about their business license and refuse to give us the contact information of someone else in corporate who can handle this matterPerhaps someone have good ethics enough to know that no one deserves to insist on payment for a service that they failed to do or failed to do correctlyEven my financial institution agress that Lakeridge deserves $in payment since there was nothing done for us but cause a huge inconvenience and plenty of time wasted on our partI still reiterate that all the charges be dropped or else we will be forced to take this matter to court and ask to be compensated for damages this issue might have caused Luis (fiance) credit report
I also need that *** *** release the contact information of her direct supervisor to share our experience and personally discuss this matter so it doesn't happen to anyone else
Final Business Response /* (1000, 18, 2018/02/13) */
When *** and *** applied for their apartment located at Lakeridge Living, the tenant submitted an application along with the application fee, $40.00, and an administrative holding fee of $This administrative holding fee is used to secure and hold the apartment that the individual choses to rent
In the application signed by the applicants, it notes the following statement above the tenant's final signature line
RELEASE: I understand that I acquire no rights in an apartment until I sign this agreement and submit a holding fee in the amount of $_ (which was been filled in $at time of application)Upon approval of tenancy and the signing of an apartment rental agreement, this fee will be credited against my deposit and/or my first months rentIn consideration for landlord holding said apartment at ___ (which has been filled in for Lakeridge East at time of application) I hereby waive all rights to the return of said holding fee and fee shall be retained as liquidated damages in the event I do not choose to enter into the agreement applied for hereinIN the event said application for tenancy is not accepted, holding fee shall be returned to applicantA $NSF fee, in additional to the full amount already owed, will be charged for a check returned from the applicant's bank for insufficient or unavailable funds
In this particular instance, the above consumer provided an application for rental history, in which we entered the application and began screening the tenantThe application fee covers the cost of running all applicable credit and criminal background check information while the administrative fee takes the unit off the rental market and secures itAlmost instantly, our credit analyst comes with details of acceptance/denial based on the creditHowever, our criminal records can take a varying amount of time due to county, state, and federal systemsThe above consumer than canceled their application with Lakeridge after the allotted window for a full return of the administrative feeSeveral weeks later, the tenant filed a fraudulent charge at their bank for the total amount of $that was paid via our online portal to cover the administrative and application fee cost which resulted in an NSF in our system
At this time, the tenant was contacted regarding the NSF, which they refused to pay, and unfortunately, the tenant was sent to collections for the service rendered and the payment that was Nfrom the tenant caused issueWe operate the same standard procedure for every applicant at Lakeridge Living and as previously stated, due to fair housing laws, I am unable to process one return as all applicants need to be treated the same way
Final Consumer Response /* (3000, 20, 2018/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I stated previously, Lakeridge staff assured us over and over again that we get a refund if our wait did not yield any results***, leasing agent spoke to their regional manager, property manager in hopes of speeding up the process (or at least that's what I'm told) and NO ONE told us that we will not get refundedIn fact, I was told that a check will be ready for pick up when I finally cancelledThere is nowhere in their contract that states Lakeridge will keep our money if THEY FAILED to provide the services I paid for since for weeks, NO ONE can still say if we are approved or notIf they cannot guarantee a response for "varying reasons" then Lakeridge and FPI Management has no justifiable reason to seek compensationTheir contract states if we are denied, we get a refund but nothing about pending decisions which clearly impacted our applicationsLakeridge's misinformed staff provided me with a wrong information about the refundAlso until this day, property manager has withheld their supetvisor's contact information

While living here we have had several issues with our house that has taken maintenance weeks to come fix.most recently we have had no heat in our home for 2 weeks. They main office never answers phone calls and takes days to return calls. I have gone into office and requited a work order to be put in to fix heater, called several times.I have noticed that when an old tenant moves out management is renovating before moving new people in. I get the felling they are trying to muscle old tenants out so the can do a remodel and collect higher rent. We have been told on several occasions that our heat will be fixed with in two days with no follow up and still no heat in our home.Product_Or_Service: Rental condoDesired SettlementMy girl friend and I both fell that we are being miss treated. I am a great tenet have always made rent on time and am a clean quite professional job and a second home so this is not my only residence. I couldn't fell any more miss treated. Business Response Contact Name and Title: [redacted] Property ManagContact Phone: 775-657-9750Contact Email: [redacted] isn't treated any different than any other tenant. I have looked at all work orders for his unit and there is not one work order for heat. We think heat is an emergency and that would be fix right away. Our office is open Monday - Friday 9am to 5pm and if we aren't in the office we have an emergency phone all residents can call. This number is not only on the voice mail when you call the office it is also posted on outside the office. We have not started our renovation yet, but plan to in the month of March/April. We are not pushing any of our residents out. [redacted] and his girlfriend are on month to month and where sent a notice that they could renew their lease or go month to month with a higher month to month fee. [redacted] came and signed the lease but his girlfriend didn't which meant it was not a vaild lease and I had to charge them the month to month fee. We are not picking on them we are being fair to all of residents.