Lakeland Properties And Management Inc

They claim to help if you take ill while traveling overseasNot my experienceIt was just the opposite They said do everything on your own, and submit bills when you return
Should have said, "TRY and collect when you return."
They do all they can NOT pay the claimEven had a woman say they don't pay for a car service from the airport because my wife wasn't ambulatoryWe were flying back to the USA because she was so ill she had trouble standingAllianz offered absolutely NO help
Because they offered no help, we made decision for my wife to try and recover in a hotel room, rather than in a hospital in China First, it was much nicer than any of hospitals thereSecond, it was cheaper than being in a hospital Now, Allianz had already said to do whatever was necessary and they would reimburse usNot the caseThey declined to pay the hotel bill, because she was not in the hospital They said they would pay it for me, if she had been admitted to a hospital facility
They didn't offer any help in getting us back to the States We used a mileage That's a to them They wanted us to pay for the trip Sure Then, they would not have paid that either
Run away when someone suggests buying their policy

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** *** ***
Their advertisement is misleading. It should say up front if you have to cancel for medical reasons you must have a doctor's note. The omission is mis-leading

Dear *** ***:
Thank you for forwarding this matter to my attention
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available for review in the booking path prior to purchase
The certificate of insurance listed several conditions that were excluded from coverage, among those were existing medical conditions. As the consumer was treated for the conditions that caused her loss during the day exclusionary period we were unable to provide coverage for the loss
My review shows that the proper decision was made
Sincerely,
*** ***
Claims Escalation Analyst, USA
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Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverage
In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyThe claim is also pending for the trip itinerary and proof of payment for the trip costWithout these documents, we are unable to process the claim
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

I bought a round trip ticket to Australia last September, I was diagnosed with cancer in mid January I had a tumor threatening a colon blockage for which I was promptly scheduled for surgery to remove it in early February in hopes of recovering enough to be able to still make my March trip to Australia I had complications from the surgery for which I was hospitalized a second time within a week of my scheduled departureI was under the caref of my surgeon, seeing him every week to two weeks, tending an open incision from the original surgery for nearly weeksMy surgeon provided the
physicians form stating he did not recommend I take the
tripThis should have been enough, yet Allianz insists they
need a second form from the referring doctor I hadn't
seen my gastroenterologist since January when he
discovered the tumor by performing a colonoscopyYet
they insist he must also provide a physicians form "in
case my claim violates the pre existing condition waiver"
My surgeon clearly stated I was diagnosed with colon
cancer in mid January of This company has had
my claim for daysMy $plane ticket remains on
my credit card racking up interest charges
I can't possibly have predicted this health condition I did
everything in my power to try to go on the tripI simply
wasn't healthy enough to do soMy gastroenterologist did
provide a letter for me to upload to my claim as I was
unable to access any forms a subsequent timeI tried
every link I had and could not get the formAllianz insists
his statement must be on the physicians formThey have his contact information, yet made no effort to contact him for clarification they say they need
My friend who did make the trip, got his camera stolenIt was caught on a surveillance camera and a police report was filledThey would not reimburse him because he did not have his original receipt for his cameraDo you keep every receipt for every purchase you make?
I spoke with a customer service rep and a claims evaluator for minutes todayThis ess my second call to Allianz asking them why my surgeon's recommendation wasn't good enough I got the repeated response, "we must have the form"
I believe this company is doing everything in their power not to provide me coverage that I paid over $forI filed my claim in late February and I remain unrefunded as of late May I will look very hard to find a different trip insurance provider in the future and I will vehemently recommend that no one use this trip insurance service!! I don't understand how the Revdex.com fits nit use this feedback add part of the company's rating

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Having to work IS an emergency situationI DID NOT have to work when I made the reservationIt was an UNFORSEEN event which is what the insurance states that it will coverWe are a military family and do not have the luxury or the money to risking it on vacations that we may need to cancel Allianz is taking advantage of Military Families who have gone above and beyond to take care of the people working for their companyAll we ask is for a simple refundI am shocked by this response.
Regards,*** ***

Revdex.com:
I
have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It was alot of work to get my money backHassle and even at the end they have the right to deny it so we gave our Tickets awayWill never buy this protection package again as I feel scammed like so many others did after looking it upMy husband and I are advising everyone we no to not buy into thisYou should have so many days to return without hassle if within two weeks maybe than require paperworkMy personal business is none of yoursI tried returning with almost two months noticeMany negative stuff about your company on the internet.
Regards,
*** ***

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attention
I apologize for any frustration the cancelation of the insurance policy has caused the consumer
According to our records a request was made to cancel the policy in our systemThis information should have been sent to the travel agency who in return issues a refund to the consumerThe consumer has been advised to contact the travel supplier for the refund
Sincerely,
Kalinda H***
*** *** ***

Dear Ms***,
Thank you for
bringing this matter to my attentionWe apologize for any frustration the consumer may have endured.
Our records indicate that the policy has been canceled on our endAs the refund would come from ***, the consumer may want to contact them to follow up with their policies and procedures on refunds
Thank you,
Kalinda H***
Claims Escalation Examiner, USA

I've purchased several trip insurance policies with Allianz and never needed to use themFinally, I did file a claim as I needed to cancel a trip due to medical reasons, a qualified reason that is listed within the acceptable claims portion of the contractAfter taking about two months to process my claim, they decided not to reimburse me for my airfare for a reason that literally made me laugh out loudAt least I have a credit voucher with the airline, however I feel like all of the money I've spent over the years on these insurance policies were a complete wastePoor customer service, deceitful policies, complete waste of my time and money

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
***Yes, I'm very frustrated as to how I've been treated. Here's the claim number ***. Appreciate your help
*** ***

Allianz is a company I would never use againTheir rejection of my claim was a long drawn out process and they do anything they can to make it as difficult as possible to payMy claim was very valid; I am a health care professional

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Those stipulations should be noted on your example forms on your general website if the do not apply to everyone. They are extremely misleading and are considered to be advertisement.
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDear Sir or Ma'am,
Thank you for your help. I am having a hardest time showing the charge on my credit card. Since the travel agency is located in Greece, they do things differently. They don't keep the credit card record on file for their clients' security. They went extra mile to create a letterhead with the credit card information. To add to the complication, my credit card was based in Japan so it was charged in Japanese yen. The insurance company is insisting on showing the amount in the U.Sdollar which will be very difficult for me. Please help me with this issue. It has been more than months since I cancel this trip and $is too much to wait forever. I am attaching the letterhead my travel agent gave me as proof of paymentThank you *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I have received my checkProcess was beyond terrible Like I stated before, I actually missed a second flight because of my mom's illness but I had refused to by insurance because this company is pathetic Six times they just plain lied to meSix timesThey drug this process out over my dads illness, my moms illness and my dads deathAccording to their phone operators, there are three Doctor forms in the mail and three checks alsoThere isn't, they are liars The phone calls and the aggravation I went through during a very bad time in my life disturbs me that companies can actually act like this and get away with it

Dear *** ***: Thank you for forwarding this matter to my attention. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. The insuring agreement included a named ***
certificate that provided a list of all covered reasonsWhile we understand the circumstances that caused the consumers loss, unfortunately arriving to the event late due to bad weather while driving was not included among those reasons. At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. Sincerely, *** ***Claims Escalation Analyst*** *** ***
*** *** ***
***

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may be experiencingAt this time, the consumer may either mail in a copy of the statement showing only the charge with a brief explanation of what has occurred to our customer service department at the address below or file a dispute with the credit card companyUnfortunately, without seeing the information, or having it in our system, the finance department cannot research this request
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear *** ***,
Thank you for bringing this matter to my attention
The consumers claim is currently in the final stages of being processed
The consumers claim should be finalized within the next to business daysThank you,
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