La Valise Hotel

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

At Peters Creek Family Dentistry we value all feedback; positive and negativeIt is concerning to us that a patient is not satisfied with services that were receivedUnfortunately, our patient presented with other areas of concern that could cause a significant amount of painThis patient’s problem does not end with the tooth that was recently crownedIt is for this reason the patient was charged for a limited exam and dental image(The occlusal adjustment on the crowned tooth was at no charge) However, we do respect our patient’s opinion and would be willing to discuss this matter furtherPlease contact our office anytime during business hours

July 9, [redacted] Revdex.com [redacted] Pittsburgh, PA 15220Dear Mrs***I am writing in reference to a complaint that was mailed to our Pittsburgh office, reference ID [redacted] .The Consumer that submitted the complaint resides in my District of Operation so I wanted to respond from [redacted] **.The consumer was contacted on June 23rd, and an appointment was made for June 25thOn June 25th our Marketing Development Representative performed and completed their annual Pest Control Inspection to their homeThis matter has been resolvedWe had no knowledge at our local office that the consumer was in fact trying to contact us for the inspectionWe were not aware of the Consumer’s complaint until we received your Bureaus’ letter.If you need any further clarification please do not hesitate to call meWe have been in business since and it is always our commitment to provide the best services for our customersWe certainly make every effort to provide our Customers with the World Class service they deserve.Sincerely, [redacted] Area District Manager JC Ehrlich Co,, Inc[redacted] ***

This response is in reference to complaint ID [redacted] I have reviewed the customers claims and have to agree that most of the situations they experienced are for the most part validOur company has undergone many very large acquisitions in the past two years, and our call center is frantically playing ketch upOur customer base has tripled in size and it has caused some unfortunate delays and obstacles for current and new customersOur sales person Justin L [redacted] was in the process of leaving the company and is no longer part of our teamI'm sure that the communication level that Justin had with his customers diminished severelyWe are currently moving forward to replace his position and do our best to reach out to our customers to continue the quality service that we provideWe try to convey as much information as possible to our customers that experience bed bug issuesPart of the education is that we cannot "guarantee" bed bug eradication due to the cryptic nature of the insectInstead, we warranty the work we doThis is explained at the time of the saleI stand behind all the work that we perform, and I would never leave a customer in distress once we perform the serviceIf the subject has indeed reached out to the company inside the warranty period, we owe them warranty workI can have our customer service center pull the call history and confirm the date of the calls that were madeI truly want to help this customer through a very difficult situation that is stressful and frustratingI will be reaching out to make contact and try to resolve the issue Bill K [redacted] Area District Manager- Erie/Clarion JCEhrlich CoWest 12th Street Erie, PA (( [redacted] Mobile ###-###-#### [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 9, 2015[redacted] Revdex.com [redacted] Pittsburgh, PA 15220Dear Mrs. [redacted]I am writing in reference to a complaint that was mailed to our Pittsburgh office, reference ID [redacted].The Consumer that submitted the complaint resides in my District of Operation so I...

wanted to respond from [redacted].The consumer was contacted on June 23rd, 2015 and an appointment was made for June 25th. On June 25th our Marketing Development Representative performed and completed their annual Pest Control Inspection to their home. This matter has been resolved. We had no knowledge at our local office that the consumer was in fact trying to contact us for the inspection. We were not aware of the Consumer’s complaint until we received your Bureaus’ letter.If you need any further clarification please do not hesitate to call me. We have been in business since 1928 and it is always our commitment to provide the best services for our customers. We certainly make every effort to provide our Customers with the World Class service they deserve.Sincerely,[redacted] Area District Manager J. C Ehrlich Co,, Inc.[redacted]

This response is in reference to complaint ID [redacted] I have reviewed the customers claims and have to agree that most of the situations they experienced are for the most part valid. Our company has undergone many very large acquisitions in the past two years, and our call center is frantically...

playing ketch up. Our customer base has tripled in size and it has caused some unfortunate delays and obstacles for current and new customers. Our sales person Justin L[redacted] was in the process of leaving the company and is no longer part of our team. I'm sure that the communication level that Justin had with his customers diminished severely. We are currently moving forward to replace his position and do our best to reach out to our customers to continue the quality service that we provide. We try to convey as much information as possible to our customers that experience bed bug issues. Part of the education is that we cannot "guarantee" bed bug eradication due to the cryptic nature of the insect. Instead, we warranty the work we do. This is explained at the time of the sale. I stand behind all the work that we perform, and I would never leave a customer in distress once we perform the service. If the subject has indeed reached out to the company inside the warranty period, we owe them warranty work. I can have our customer service center pull the call history and confirm the date of the calls that were made. I truly want to help this customer through a very difficult situation that is stressful and frustrating. I will be reaching out to make contact and try to resolve the issue.   Bill K[redacted] Area District Manager- Erie/Clarion J. C. Ehrlich Co. 2667 West 12th Street  Erie, PA 16505 (([redacted]  Mobile ###-###-####   [redacted]

At Peters Creek Family Dentistry we value all feedback; positive and negative. It is concerning to us that a patient is not satisfied with services that were received. Unfortunately, our patient presented with other areas of concern that could cause a significant amount of pain. This patient’s...

problem does not end with the tooth that was recently crowned. It is for this reason the patient was charged for a limited exam and dental image. (The occlusal adjustment on the crowned tooth was at no charge) However, we do respect our patient’s opinion and would be willing to discuss this matter further. Please contact our office anytime during normal business hours.