L & L Systems, Inc

I would like to sincerely apologize for any inconvenience we may have caused you After sending our installers out to inspect the installation of the units, they discovered the HOA had a plumbing company come out and install a sump pump in the crawl space of the complex The plumbing
company dug a trench right next to the water softener system creating a gap in the dirt This in turn caused one of the water system units to tilt and created the problem Under circumstances, we would charge to move these units to another location Since this would be a continuing issue for this customer, we offered to move the units for free to a location away from this trench Our priority is to resolve this matter and ensure customer satisfaction We take pride in our customer service and hope we have resolved this situation to your satisfaction

I would first like to apologize for any inconvenience this may have caused It was not our intention to offend you in any way Our people are trained when a perspective customer says that they are not interested, they should politely end the call Since no specific individual was
named in this matter, we are taking this as an opportunity to reiterate this point to all of our people We will make every attempt to refrain from contacting you in the future and sincerely apologize for any inconvenience

We apologize for any further inconvenience We returned to this house to have the carpet steam cleaned a second time, which will leave carpets damp temporarily immediately following the process We replaced the damaged ceiling tile, and left an additional ceiling tile with the customer at the husband's request Although only one ceiling tile was necessary to replace due to this issue, the additional tile was left in order to please the customer by going beyond what was originally discussedWhen the cabinet was repaired the first time, the husband told us the work was satisfactory Upon hearing displeasure with the cabinet, we arranged for another trip to repair the base of the cabinet to the customer's desire The work done on the cabinet was again confirmed to be satisfactory and up to the customer's standards Installation of an RO unit cannot be done until the work on the cabinet was 100% completed Installation of this equipment will occur the first week of August It is our priority to ensure this matter is handled properly and this customer is completely satisfied Again we apologize for any inconvenience

I would like to start by apologizing for any inconvenience this may have caused Based on the test results from the original demonstration and upon a return visit from our technician, it was recommended that additional equipment was needed to care for the issues resulting from the poor water
quality coming from the well on the property that supplies water to both homes This recommendation was explicitly refused and the only solution was to uninstall the equipment and refund the purchase amount The reverse osmosis was removed on 7/1/ Again, we apologize for any inconvenience

I would like to start by apologizing for any inconvenience this may have caused you Although the installation of the equipment passed the proper inspection on 6/9/17, we regret to have heard of the issues that have arisen After comparing pictures from the original installation and
viewing the customer's house, it appeared that a line under the sink became moved or disconnected from its original installed position Upon assessment of this circumstance, we sent someone out to extract the water from the carpet as quickly as possible, had the cabinet repaired, replaced a ceiling tile and assessed and sprayed for mold As always, we are happy to attend to our customer's needs Again, we apologize for any inconvenience this may have caused

Complaint: ***
I am rejecting this response because: I appreciate you getting back to us but unfortunately it seems like the communication between you all and the first people that you had come out didn't happen I just want to clear some things uptiles were damagedIt was always an agreement to replace two The man who was replacing them said he was taking one with him so he had the right size to bring back two tiles I have photos of bith of the water damage on theseHe came back with only oneAlso my husband never said the cabinet was satisfactory the first time because the man who fixed it the first time left our home without even speaking to us or having it looked atI really don't appreciate you treating us like liarsWith that being said the cabinet looks great now, John who came out this past weekend did an amazing jobThe only other thing is we were promised a new reverse osmosis system and have not yet received it.
Sincerely,
*** ***

I would like to apologize for any misunderstanding that may have take place We have several different finance companies that we use Unfortunately each finance company offers different promotions The particular finance company that purchased the contract did not offer the same
promotion, so finance charges did accrue I have spoken with the customer and have come to a resolution and again I am very sorry for the confusion Please feel free to contact me with any other questions you may have

Initial Business Response /* (1000, 7, 2015/08/28) */
I would like to begin by apologizing for any inconvenience we may have caused regarding this matter. On 08/13/15, we received a phone call from the customer informing us that she had met with our representative but did not receive her gift due...

to the fact that our representative had forgotten to bring it with him. We apologized to the customer and informed her that we would immediately send her two of the gifts for the inconvenience. The envelope went out in the mail that same day 08/13/15. On 08/14/15, we received notice from the Revdex.com that the customer had opened a complaint regarding the same issue. We attempted to contact the customer on 08/14/15 with no success. As of today, 08/28/15, we have left a total of five voicemails for the customer with no response.
At this point, we are waiting to hear from the customer with further information otherwise it would appear that the matter has been resolved.
If you have any questions, please feel free to contact me at your earliest convenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want the company to stop contacting me on my cell phone. If I receive anymore phone calls the conversation will be recorded and documented and I will contact the local police department for harassment. The company just needs to stop calling me. 
Sincerely,
[redacted]

I would like to apologize for any inconvenience this may have caused.  I have taken you off the list of homeowners and will make every attempt to refrain from contacting you in the future.  Once again I sincerely apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I would like to apologize for any misunderstanding that may have taken place.  The scratch card states the promotion rules on the front of the card directly below where you scratch.  The promotional card should not have been mailed to an apartment.  However, to honor our end of the...

deal since the card was mailed to you, we did send you the prize.  Again, I am sorry for the confusion and any inconvenience this may have caused.

First, I would like to apologize for any inconvenience caused by our products or service.  We try to pride ourselves on providing exemplary service to all of our customers.  A service technician was dispatched to the customer's home to remedy the situation on a handful of occasions....

 The blinking light has been corrected and an alternative approach to save the waste water was installed.   We have been communicating with the customer and are working diligently to ensure 100% satisfaction with our company and products as it is our utmost priority to resolve this issue.

I would like to apologize for you receiving any more calls from our company.  I personally took your number off the list that existed.  Again, we should no longer contact you since I have your number completely deleted.  Again, we are sorry for any inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11451935, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

First I would like to apologize for any inconvenience this may have caused.  We have been out to this customer's house and have moved the drain so there is no splashing.  Also, we checked the faucet and the the customer agreed we could not get the faucet to duplicate the leak.  We...

have solved all issues related to the complaint and have given the customer a direct person to deal with in the future.  Please feel free to contact us with any other questions you may have.

Cold called my house when I am on the no call list. Not cool. Don't call!!

Extremely poor! They have called 4 times in the last 3 days. If I don't answer, they don't leave a message. If I do answer, nobody says anything. I actually don't know why they would even call as I have no idea who they are or what they do. Then, when I go to file a complaint on their webssite, it doesn't work. Businesses like this need to be shut down as far as I'm concerned!

We are on the worthless "Do Not Call List" and don't usually take calls from numbers that we do not know. Now that we are moving to VoIP phone service and will have more control over incoming calls, I pick up just to see what happens. This time I was greeted by a very nice young female voice. I told her we're on the Do Not Call List and she immediately said that she would remove our name and number from their lists and said "Have a nice day". Now whether they do or not is one thing. And we'll have to see if they ever call back? But by then we'll be on VoIP and may never know since I block all unknown/White Listed callers.