L & B Construction

Building a home with Douglas Homes has been a stressful and unpleasant experience We faced numerous issues through out the building process and after completion Documentation that we were entitled to was held from us from the builder We were accused of damaging our home during our warranty walk thru I would not recommend Douglas Homes as a home builder, due to poor customer serviceNumerous other complaints heard aswellDon't understand how they get away with it

When we were buying our first home all we could think about was raising a family in a space that we loved that would be great for our family. In the closing of the home the roof was contracted to be done the week before we moved in. We were part of the selection process and chose local roofing company, [redacted] Lees Roofing. [redacted] has been recommended by our realtor and we enjoyed working with him at first but as time went on things got worse. The roof was supposed to be completed before we moved in and [redacted] stated that it would be completed the day of closing or at the latest the next day. [redacted] provided us with a letter to the financial company stating the work would be completed so we could close on the home. After weeks and weeks of calling [redacted] there was not able to come finish the roof until October. We called [redacted] multiple times and he would state he would show up on a specific day so we would be sure to be home and he would not come, he would not even call to tell us that something had come up. [redacted] eventually finished the roof in October and less than a week after the roof was finished we had water leak into our bathroom. I called [redacted] around 4pm on the 15th to let him know that the recent rainstorm had allowed water into the house potentially through the roof and he stated he would be over right away. At 9:30pm I called [redacted] Lee to see if he would in fact be coming to look at the roof or if he was not going to show up like he has done many times before and he stated he would be here within 45 minutes. [redacted] arrived around 10:15pm and looked at the roof reaching the conclusion that the witches hat on the top level was not sealed correctly and there was water that would seep out as it was pushed on. [redacted] stated he would be back within the next couple of days to fix the leak-remove the witches hat to make sure there was no damage underneath and get the bathroom repaired. On the 18th [redacted] lee came with [redacted] from Clearwater to do a moisture test as I had requested that we verify that there had been no additional damage. The moisture readings came back normal and [redacted] stated he would be back within a few days to patch the hole. We have called multiple times to have the roof patched and it has been stated multiple times that he would come. He promised to come before the end of the week and he has not come nor has he called.Also no caulk gun, hole in the wall, siding that was thrown away, rubber maid tote box that was broken and after months no contact from Lees in any way.