Hello ***, in response to [redacted] Claim # [redacted] We felt our offer of $was very fair and done in good customer service faithI had spoke with our rally manager and sent him Mr***’s pictures, Will stated that he did not believe it was caused by his technicians at the rally and suggested that I should only pay for the light kit which was $I knew that a $off would not satisfy Mr [redacted] so we decided to refund most of his parts and our labor the $offer that he refused Before this offer was made Mr [redacted] went ahead on his own and authorized Absolute Auto Repair to replace the light kit with no pre-approval of labor or part chargesMy feeling is Absolute inflated the labor cost as they charged $to uninstall the light kit and $to install the light kit which would be done at the same timeI admit it does take some time to communicate with the rally personnel as at times they are traveling between shows and are unable to be reachedI always stayed in touch with Mr [redacted] to the point it took me voice mails to get a response from him to close this issuePlease contact me with any other questions.Sincerely, [redacted] ***Customer Care/Tech Support Lead |P: ###-###-#### | F: ###-###-####WWW.KURYAKYN.COM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I have reviewed his response and I still am not happy with his offerI have pictures to verify the damage done by his technicans and there is no way he cannot accept responsiblityI was on vacation in Myrtle Beach during bike week and trusted that their workmanship would be satisfactoryAs far as phone calls, [redacted] needs to acknowledge that I left over voicemails and had to continually keep calling him backMy motorcycle was left at Absolute Auto Repair for days waiting to get a response from himI could no longer wait and had to have repairs done quicklyI paid $and feel I should be refunded that amountIf the work was done properly, I wouldn't have incurred additional costsAs far as I am concerned, I have proof that their work was not done properly and I can email these to youI f you wish to contact Absolute Auto Repair, they can also verify what the problems wereTheir phone number is ###-###-#### and talk to Lara To assist us in bringing this matter to a close, we would like to epair, theyknow your view on theer.] Regard [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not agree with the decision made by [redacted] ***I paid Absolute Auto Repair $to fix the LED lights on my motorcycle that the Kurayakyn technicans had messed up at Myrtle BeachI took my bike down there and it sat for days because [redacted] wouldn't return my phone callsHe kept telling me he had problems contacting the technicians because they were on the road but everyone has cell phones or email now He offered me the $but this doesn't cover all the cost I incurred due to his technicians errorsI have pictures to show the damages done which I can email to the Revdex.comHe feels the price charged by Absolute Auto Repair was inflated but this the amount I had to pay to get my motorcycle correctedHIs techncians are not located in Salisbury, Md so I am not sure how I was supposed to get them to make the corrections I also have a copy of the invoice I paid to Absolute Auto Repair for the work they did [redacted] never left me voice messages, he never called me back so the voicemails he mentioned are probably the ones I left himI had to keep calling him everyday to try to resolve this issue [redacted] ***
Hello ***, in response to [redacted] Claim # [redacted] We felt our offer of $was very fair and done in good customer service faithI had spoke with our rally manager and sent him Mr***’s pictures, Will stated that he did not believe it was caused by his technicians at the rally and suggested that I should only pay for the light kit which was $I knew that a $off would not satisfy Mr [redacted] so we decided to refund most of his parts and our labor the $offer that he refused Before this offer was made Mr [redacted] went ahead on his own and authorized Absolute Auto Repair to replace the light kit with no pre-approval of labor or part chargesMy feeling is Absolute inflated the labor cost as they charged $to uninstall the light kit and $to install the light kit which would be done at the same timeI admit it does take some time to communicate with the rally personnel as at times they are traveling between shows and are unable to be reachedI always stayed in touch with Mr [redacted] to the point it took me voice mails to get a response from him to close this issuePlease contact me with any other questions.Sincerely, [redacted] ***Customer Care/Tech Support Lead |P: ###-###-#### | F: ###-###-####WWW.KURYAKYN.COM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I have reviewed his response and I still am not happy with his offerI have pictures to verify the damage done by his technicans and there is no way he cannot accept responsiblityI was on vacation in Myrtle Beach during bike week and trusted that their workmanship would be satisfactoryAs far as phone calls, [redacted] needs to acknowledge that I left over voicemails and had to continually keep calling him backMy motorcycle was left at Absolute Auto Repair for days waiting to get a response from himI could no longer wait and had to have repairs done quicklyI paid $and feel I should be refunded that amountIf the work was done properly, I wouldn't have incurred additional costsAs far as I am concerned, I have proof that their work was not done properly and I can email these to youI f you wish to contact Absolute Auto Repair, they can also verify what the problems wereTheir phone number is ###-###-#### and talk to Lara To assist us in bringing this matter to a close, we would like to epair, theyknow your view on theer.] Regard [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not agree with the decision made by [redacted] ***I paid Absolute Auto Repair $to fix the LED lights on my motorcycle that the Kurayakyn technicans had messed up at Myrtle BeachI took my bike down there and it sat for days because [redacted] wouldn't return my phone callsHe kept telling me he had problems contacting the technicians because they were on the road but everyone has cell phones or email now He offered me the $but this doesn't cover all the cost I incurred due to his technicians errorsI have pictures to show the damages done which I can email to the Revdex.comHe feels the price charged by Absolute Auto Repair was inflated but this the amount I had to pay to get my motorcycle correctedHIs techncians are not located in Salisbury, Md so I am not sure how I was supposed to get them to make the corrections I also have a copy of the invoice I paid to Absolute Auto Repair for the work they did [redacted] never left me voice messages, he never called me back so the voicemails he mentioned are probably the ones I left himI had to keep calling him everyday to try to resolve this issue [redacted] ***