Knight Sounds Mobile D.J.

Knight Sounds Entertainment was a black stain on an otherwise perfect day.
My wife and mother met [redacted] at a Bridal show in Las Vegas and immediately loved his charm and energy. Later that evening we booked Knight Sounds Entertainment to have [redacted] DJ our wedding. Since that time we were in regular contact with [redacted] as we picked what music we wanted and when. Things progressed smoothly and we finalized all of our music and timing with [redacted] a few days prior to the wedding.
Then the big day came. Everything about the wedding was perfect, and had gone off without a hitch. Everything that is, except for the music and microphones. The music was playing at inconsistent volumes, certain microphones were having trouble with feedback, and songs were starting too early or late despite us filling out a thorough program beforehand.
This was annoying, but in the grand scheme of things not too big a deal. The problem came after the ceremony right before our introduction before the wedding reception. The DJ came over to say hi and it turned out to be someone we had never seen or heard of before. Some random person named [redacted]. When we asked him where [redacted] was, the person we had been working with for the last year, he just shrugged and said he was told to DJ this reception, nothing more.
Both my wife and my mother were crushed. The entire reason we chose Knight Sounds Entertainment was to work with [redacted] The entire year of planning and dealing was with [redacted]. Then on the night of the wedding, we get [redacted], with no explanation whatsoever. Just to throw a little salt on the wound, we didn’t even find out until right before we were supposed to be walking into our reception in front of all of our guests. To put it nicely, his energy and abilities were subpar, but there wasn’t really anything we could do. We were almost half way through the wedding and wouldn’t be able to find a replacement that quickly.
When we called to voice our disappoint the next day and figure out what happened, we were told that they thought [redacted] would be a better fit our wedding. Despite the fact that we specifically requested [redacted] when we signed up with their company and had been working with [redacted] since the beginning. They thought [redacted] would be a better fit for us and that was that. They couldn’t even be bothered to let us know this ahead of time, instead letting us find out in the middle of the wedding, when it was too late to make any changes. They wouldn’t even offer us an apology, not to mention just having a terrible attitude in general.
It was honestly one of the worst ways I have ever been treated by a company, and to this day I still get angry when I think back on it. It is extremely sad that on one of the happiest days of a couple’s life, a company decides to lie and abuse their customers simply because they can. Don’t play Russian roulette with such an important day of your life. Pick a company you can trust and who cares about their customers.