Ms [redacted] issue that occurred on 7/4/was an issue with the blower motor, which is located in the furnaceOur technician diagnosed the problem, ordered a new motor and replaced it under warrantyMs [redacted] complaint on 5/6/was that her air conditioning wasn't working, We sent our techs to her home and found her system low on refrigerantOur tech added the proper amount of refrigerant to manufacturer's specs.We replaced leaking Schrader valvesWe were called back out to her residence again on8/22/I went to her home to find her outdoor unit extremely dirtyI, myself, did an extensive cleaning, which Ms [redacted] was charged forParts and labor warranty does not cover maintenance costMs [redacted] wa~ informed to contact our office if any other issues arose, and that Klema! Plumbing & Heating would contact the factory repOn6/30/2014, we were called out to Ms [redacted] home to check on why her A/C wasn't working properlyUpon our arrival, we could find no issues with the operation of the A/C unitEverything was working to specsMs [redacted] was not charged any dollar amount We were called out on or around 7/25/for issues with a "not cooling properly" call(Our original invoice was dated incorrectly, the year was marked as 2015,however, we have all correct dates in the computer, and have aU substantiating back up attesting to the correct date of7/25/!This paperwork will be provided upon request.)Our office contacted our Rheem distributor and ordered a replacement indoor coilWereplaced the coil under warranty at no cost to the homcown¢r.PAGE 01On 8/25/2016, we were called out to Ms [redacted] home for a complaint of "no coolingand lines freezing up"Upon our arrival! fo,md that the TXV sensing bulb was tampered with and that the outdoor unit was extremely dhiyMs [redacted] was shown the condition of the outdoor unitWe were given permission to clean the unit and adjust and insulate the TXVEverything was working to specs.Ms [redacted] has been informed that proper maintenance of her heat/cooling equipment is very importantShe has been called annually by our office to have maintenance, but she has refusedThe actual call dates are:LMII/l/111'lJR, REPAIRS 7/FOR, LM 4/9/A/C, REPAIRS A/C, LM 9/3!FUR, LM 10/27/FUR, W/C 5/19/A/C, LM 9/15/FUR, Llv 14/22/A/C, LM7/15/A/C.She has a friend of her husband's do her maintenance.I feel that our company can not be responsible for the proper operation of the [redacted] heating/cooling equipment if a friend is maintaining itIt is our opinion that we have gone above and beyond helping the [redacted] with any issues that they have had even if they have no record of any maintenance.Thanks you for taking the time to read my reply to this complaint.Sincerely,
Ms [redacted] issue that occurred on 7/4/was an issue with the blower motor, which is located in the furnaceOur technician diagnosed the problem, ordered a new motor and replaced it under warrantyMs [redacted] complaint on 5/6/was that her air conditioning wasn't working, We sent our techs to her home and found her system low on refrigerantOur tech added the proper amount of refrigerant to manufacturer's specs.We replaced leaking Schrader valvesWe were called back out to her residence again on8/22/I went to her home to find her outdoor unit extremely dirtyI, myself, did an extensive cleaning, which Ms [redacted] was charged forParts and labor warranty does not cover maintenance costMs [redacted] wa~ informed to contact our office if any other issues arose, and that Klema! Plumbing & Heating would contact the factory repOn6/30/2014, we were called out to Ms [redacted] home to check on why her A/C wasn't working properlyUpon our arrival, we could find no issues with the operation of the A/C unitEverything was working to specsMs [redacted] was not charged any dollar amount We were called out on or around 7/25/for issues with a "not cooling properly" call(Our original invoice was dated incorrectly, the year was marked as 2015,however, we have all correct dates in the computer, and have aU substantiating back up attesting to the correct date of7/25/!This paperwork will be provided upon request.)Our office contacted our Rheem distributor and ordered a replacement indoor coilWereplaced the coil under warranty at no cost to the homcown¢r.PAGE 01On 8/25/2016, we were called out to Ms [redacted] home for a complaint of "no coolingand lines freezing up"Upon our arrival! fo,md that the TXV sensing bulb was tampered with and that the outdoor unit was extremely dhiyMs [redacted] was shown the condition of the outdoor unitWe were given permission to clean the unit and adjust and insulate the TXVEverything was working to specs.Ms [redacted] has been informed that proper maintenance of her heat/cooling equipment is very importantShe has been called annually by our office to have maintenance, but she has refusedThe actual call dates are:LMII/l/111'lJR, REPAIRS 7/FOR, LM 4/9/A/C, REPAIRS A/C, LM 9/3!FUR, LM 10/27/FUR, W/C 5/19/A/C, LM 9/15/FUR, Llv 14/22/A/C, LM7/15/A/C.She has a friend of her husband's do her maintenance.I feel that our company can not be responsible for the proper operation of the [redacted] heating/cooling equipment if a friend is maintaining itIt is our opinion that we have gone above and beyond helping the [redacted] with any issues that they have had even if they have no record of any maintenance.Thanks you for taking the time to read my reply to this complaint.Sincerely,