If you are in business long enough eventually you will encounter a customer where you have to say "enough is enough".I could go on and on about the multiple lies this person told staff members (in an effort to get something for nothing), their bullying self important behavior, total lack...
of self accountability and the overall nightmare they were to work for.But suffice it to say, that not only did we do EXACTLY what was contracted to the letter but went beyond that due to delays and changes requested by them along the way. In doing so we not only accommodated them (as long as we could) but also work overtime to ensure extra charges were eliminated or minimized due to their changing requests. At one point the wife had the nerve to say that "after all the years we've been in business, we should have known she wouldn't like the color".... (the color she picked after being shown multiple sample swatches...) Imagine, as a parallel, saying to your carpet installer that he should have known you wouldn't like the carpet color (you picked) once it was installed and he should install new carpet for free... That is essentially what we are talking about but it is a porch floor and door stain instead of carpet.Again, the work done was done exactly per contract. There is no complaint to solve. I made is abundantly clear, that we would never work for them again, that enough was enough, and that I expected the bill to be paid upon job completion as we had done exactly what we were contracted to do. It was. I think them saying they have multiple rental properties and contract work like this all the time (interesting - why not use one of you multiple contracting connections to work for you? Perhaps they're not interested in working with you again either...) and want an arbitrary figure like half their money back (despite the fact that the work was done exactly as contracted and more) illustrates perfectly what these people are all a about.When you do a few hundred jobs a year for almost 20 years, you'll encounter all kinds. Including those that, at some point, you need to stand up to rather than being bullied. We did. But we also did our job, got paid and moved on. End of story.
If you are in business long enough eventually you will encounter a customer where you have to say "enough is enough".I could go on and on about the multiple lies this person told staff members (in an effort to get something for nothing), their bullying self important behavior, total lack...
of self accountability and the overall nightmare they were to work for.But suffice it to say, that not only did we do EXACTLY what was contracted to the letter but went beyond that due to delays and changes requested by them along the way. In doing so we not only accommodated them (as long as we could) but also work overtime to ensure extra charges were eliminated or minimized due to their changing requests. At one point the wife had the nerve to say that "after all the years we've been in business, we should have known she wouldn't like the color".... (the color she picked after being shown multiple sample swatches...) Imagine, as a parallel, saying to your carpet installer that he should have known you wouldn't like the carpet color (you picked) once it was installed and he should install new carpet for free... That is essentially what we are talking about but it is a porch floor and door stain instead of carpet.Again, the work done was done exactly per contract. There is no complaint to solve. I made is abundantly clear, that we would never work for them again, that enough was enough, and that I expected the bill to be paid upon job completion as we had done exactly what we were contracted to do. It was. I think them saying they have multiple rental properties and contract work like this all the time (interesting - why not use one of you multiple contracting connections to work for you? Perhaps they're not interested in working with you again either...) and want an arbitrary figure like half their money back (despite the fact that the work was done exactly as contracted and more) illustrates perfectly what these people are all a about.When you do a few hundred jobs a year for almost 20 years, you'll encounter all kinds. Including those that, at some point, you need to stand up to rather than being bullied. We did. But we also did our job, got paid and moved on. End of story.