Kitchen Magic, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Hi ***,
I am awaiting feedback from my teamI should have an answer by tomorrow at latestThank you ,
Cindy P***

As per their request, we completely refunded their initial deposit check of $2600.00. We ordered a credit for *** in full in the amount of $6,643.94. This customer has been notified already and is now a
cancelled order

To Whom It May Concern,We have set up a time to conduct an inspection for this Saturday, 10/24/15. ** *** has arranged this time to meet with us, so that we can fully understand what needs to happen to complete their kitchen.Thank you,Cindy P***Kitchen Magic

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
We are still in the process of repairing the additional defects with their never ending defective product, and are waiting for the problems to be resolvedThank you

Our service tech was there on the 11/25. Eric H***, our Service Manager has been in direct contact with *** ***. Together they are working on a resolution directly with each other. There has been a
significant monetary negotiation which *** *** has agreed to. As of this writing, I believe this has been resolved

Hi ***,
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I have looked into this record and have now completely deleted from our calling list. The ###-###-#### number was not in our system, so I added it to the record and it has been deleted as well.
We are sorry that their request was not taken care of sooner. I have no notes in the file that refer to that, so I am thinking that the system did not process the request. We are looking into that as well.
We have successfully removed these numbers at the present time. If, however, they fill out another card at some point in the future, this information will be input into our system and we will attempt to reach them, as per that individual request
Thank you!
*** ***
Vice President Marketing Operations
Kitchen Magic, Inc

From: Cindy *P*** Date: Tue, Sep 22, at 5:
PMSubject: Complaint ID # ***To: [email protected] H***, Kitchen Magic’s Service Manager, has been in touch with *** *** *** and we have a confirmed time to conduct service for her on 9/26/15. Please let me know if there is anything further we need to do to satisfy this complaint. Thank you, Cindy P***Kitchen Magic, Inc

Hi ***,I am awaiting feedback from my team.I should have an answer by tomorrow at latest.Thank you ,Cindy P***

To Whom It May Concern,We have set up a time to conduct an inspection for this Saturday, 10/24/15. ** *** has arranged this time to meet with us, so that we can fully understand what needs to happen to complete their kitchen.Thank you,Cindy P***Kitchen
Magic

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted this client and have resolved the issue They have agreed to sign a release form which will cancel their contract with us.They have agreed they are satisfied with this solution. Please let me know if their are any further questions. Thank you

As per their request, we completely refunded their initial deposit check of $2600.00. We ordered a credit for *** in full in the amount of $6,643.94. This customer has been notified already and is now a cancelled order

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Our service tech was there on the 11/25. Eric H***, our Service Manager has been in direct contact with *** ***. Together they are working on a resolution directly with each other. There has been a significant monetary negotiation which *** *** has agreed to.
As of this writing, I believe this has been resolved

We are truly sorry for the communication breakdown.  Upon review of the of the setting and confirmations calls, while we did request a time for both parties to be present when we set and confirmed with Mr., we did not elaborate as to why we ask that and we definitely should have done...

so.   What should have been reviewed at the time of setting the appointment is that we ask two things in order to be able to provide an accurate quote at the time of our visit for the free in home consultation. That is that we like to allow time, at least an hour,  to determine the scope of the project and answer any of their questions the second thing is that we would be able to visit with anyone involved in the decision regarding design and colors, etc.   In most cases, when there is a married couple or someone with a significant other, there are things that they might be able to contribute to arrive at the exact cost and quote for the project.  That should address the communication breakdown when we set the appointment.  I want to also say that we have spoken with the person from Kitchen Magic who came out to their home for the initial appointment. We have addressed this matter with him and coached him for the proper handling of such situations.  We certainly did not mean to offend her or anyone.   After the initial meeting we did speak to her directly after our representative left and reviewed with her the above to some degree.  While we were willing to extend coming out to review this with her alone at another time, she insisted we come out that day as she had stayed home for that purpose.  Unfortunately, we did not have anyone else available that day.  We did, however, extend to come out on another day, but she declined. We regret to have disappointed these folks… I would be happy to accommodate another time to meet with her alone, if she so desires.  Once again, I am sorry for the communication breakdown. Sincerely,   Cindy P[redacted]Kitchen Magic, Inc.

12/15/14 - We had this record in our system from 2013.  It was set for a call back fro this year...
We have cancelled their record in our system
Thank you
 Cindy P. 
Kitchen Magic Inc.

As of 1/8/16, Chris from Kitchen Magic, called [redacted] and scheduled repair for 2/3/16.  This is the soonest date for [redacted], since he'll be away.  Chris is sending Kitchen Magic's employee, Ernie, to take care of the issue.Thank you,Cindy P[redacted]

12/15/14 - We had this record in our system from 2013.  It was set for a call back fro this year...We have cancelled their record in our systemThank you Cindy P. Kitchen Magic Inc.

From: Cindy *. P[redacted] <[redacted]@kitchenmagic.com>Date: Tue, Sep 22, 2015 at 5:30 PMSubject: Complaint ID # [redacted]To: [email protected] H[redacted], Kitchen Magic’s Service...

Manager,  has been in touch with [redacted] and we have a confirmed time to conduct service for her on 9/26/15. Please let me know if there is anything further we need to do to satisfy this complaint. Thank you, Cindy P[redacted]Kitchen Magic, Inc.