King Energy

> From: *** *** *** > Subject: Geo final payment > To: "*** *** *** > Date: Saturday, March 21, 2015, 12:PM *** *** ***, When we last > met, we
left it you would talkHave you come to a decision? > I need to be very clear here. *** > assertion that the system would maintain degrees without > supplemental heat and regardless of the outside temperature is not > something we would ever promise. We know better> Also, his assertion that the units would cost about the same as two > window units is, well, I don't know where that could come from. Scot > never said either thing. Period! > We don't speak that way. *** might have asked if he wanted 70, or > 80, could he get it. The answer is 'Yes", but not without > supplemental and not regardless of outdoor temperature. I hope I > demonstrated that the amount of supplemental heat you may require is > negligible, and that the units are saving the money they can be > reasonably expected to> I am awaiting your answer to my offer of $1K rebated to you for the > basement insulation work and then another $2K to subsidize > supplemental heat. Also, we are paying for the spray foam work in the > basement, ($2K). If you agree, we can go forward and we will be happy > to service the system as required. If not, we have a problem> Again, to be clear, we will not service the unit or honor any > warranty. You could maybe get the factory to do something, but we are > not required to honor warranties for delinquent accounts, and we > won't. If you compel me to seek other remedies, I think it's fair to > assume we will go for all the satisfaction we can get> We have a signed contract, all terms of which we fulfilled, (and > more). The scope of work is clear, and there are no performance based > clauses. I regret your disappointment, but this is way too much money > for us to leave on the table> Silence on your part will be interpreted as a 'No', and we will be > compelled to move forward> Please respond as soon as convenient> Regrets, > *** ***

There are many misconceptions and poor assumptions in the *** list of complaints Several I refer to in the attached e-mail I sent him All heat pump systems reach what is called a balance point This is the outside temperature at which the unit is running 100%, and if it gets any colder outside, the interior will start losing some temperature The concept is well known and accepting among heat pump professionals We would never promise what *** claims we did We have been installing geo systems since Given the fact that some mornings of the time in question the outside temperature dropped to -to -degrees, how can he state the system is deficient because he refused to enable the auxiliary heat? The auxiliary only makes up for the difference between the demand and the heat pump's output, and auxiliary heat is a universal strategy in geothermal heat pump design and best practice To promise 'degrees indoors regardless of outside temperature and without auxiliary heat' is ridiculous and we never made such a claim As for the electric bills,I've heard lots of things but to claim the energy consumption would be equivalent to window air conditioners is a new one on me Neither of these claims were ever made by *** *** or myself, to the *** or anyone! My only explanation is that the claims are delusional or willful fabricationsTo address the energy consumption issue, please review the attached calculations The first page calculates a years worth of actual propane use for the ***, and converted it into heat We then calculate how much electricity a geo heat pump would use to provide the same amount of heat and then calculate a projected savings Previous expense was $5,088.27, projected heat pump consumption is $2,to afford a savings of $2, Armed with this information we turn to the second attachment, that is a bin analysis (# hours at each outside temperature), project the auxiliary heat requirements The result is the heat pump provides 97.6% of the annual heat, and the auxiliary provides a mere 2.4% However, the lack of any auxiliary heat will produce periods of indoor temperature below degrees The final attachement is a month by month breakout of heating demand I entered the *** projected consumption and for a February, we would expect the heat pump to cost $to run The *** have an incidental usage (lights, appliances etc.), that can be assumed to cost $250/mo, so on a typical February, I would expect an electric bill of $ However, last February was exceptionally cold The average outside temperature is degrees This February past, it was degrees Using degrees as the indoor temp, we can project a 36.8% increase in heating demand, so the $$turns into $ Add the $250/mo and we are right around the $1,that they paid These are the realities, and to compare these realities to 'two window air conditioners' is preposterous These calculations and results also confirm the engineering is spot on and the system is running as should be expectedThere are other considerations in a well planned install The existing duct work can be a limiting factor in equipment sizing We installed the largest equipment his duct system would support The difference is made up as required by the auxiliary heat (which he refuses to run)*** makes mention of the *** *** *** energy audit, and implies we had that done Incorrect The *** had an energy audit done almost a year before our install *** requested the results of the audit repeatedly during the design and estimating phase and the *** did not produce the report We mistakenly confused 'having and energy audit' and 'passing an energy audit' The house failed the blower door test miserably A house of this size is allowed cfm of air leakage to qualify for the $1,utility rebate on geo systems Their house originally tested out at cfm, and remedial measures got a second test down to cfm This information was very late to come into our hands As a matter of fact, it was only when we mentioned the rebate that the report surfaced The original report makes no reference to geo and is not listed as a recommended measure, because the house didn't passWe went to the trouble of contacting the auditor and met him on site We spent half a day coming up with remediation measures, but some things just can't be fixed This doesn't mean the house is unsuitable for geo, it just means the bills are going to be higher and the balance point at which you need auxiliary is also higher *** also neglects to mention that we had a spray foam insulation contractor come out to insulate and air seal the band joist all around the top of the basement walls and two bay window cantilevers They were leaking like crazy This we did at our cost ($2,000)

Response to item #***
February 22,
Like so many other complaints I'm
certain the Revdex.com has to deal with, this one has two sides. Please let me inform you of our view of
events
We entered into a contract with
*** *** *** *** on April 28, to install a geothermal heat pump
system with radiant floor heat and four air handlers to provide quick recovery
heat and air conditioning. I can attach
the proposal if you feel it is relevant.
Work began as soon as the structure was weather tight. Since King Energy chooses not to install
radiant piping, we selected a subcontractor for that portion of the job to work
under our umbrella. Since the ***
had no one contracted as a plumbing contractor, we suggested they let our subcontractor
quote the plumbingThey did, and he
did, and the *** awarded the plumbing to our subcontractor
The progress of the job was on-time
or ahead of schedule at first. The ductwork,
air handlers and the heat pumps were all installed on schedule. The radiant system was a nightmare, as was
the plumbing system. He was our
subcontractor for the radiant, but not ours for the plumbing. We therefore shoulder part of that blame, but
believe the *** are dumping all of their dissatisfaction with the pace of
the work on us
We then entered into a protracted
period of non-payment. Our contract
calls for progress payments as certain units of work are completed. The ductwork payment ($23,200.00), the
equipment payment ($32,000.00) and the radiant floor payment ($30,000.00) were
all late. We have documentation that
these progress payments were months to months late The last payment we received was the one
labeled 'flush and purge ($9,800.00)', which indicates the units are all piped
and wired. There remains a $3,
final payment still open and delinquent, dated 9-15-2012. We have their warranty registration card
which indicates the heat pumps were started on 6-23-As for the protestations of the trash in the
basement, we removed every scrap of refuse generated by my subcontractor and
other subcontractors as well; the garbage was not just ours
We believe our last communication with the ***
was the invoice sent to them dated
9-15-for the final payment.
From that date to roughly a month ago we were never contacted by the ***
for payment, maintenance, repair or any concerns or system problems
We recently got a call from *** *** (about a month ago) on a Friday morning that the house was cold. Our tech was there that afternoon knowing
full well they are a delinquent account.
Previous to this, they had several other contractors try to service/repair
the units to no avail. We found one of
the heat pumps experienced a component failure.
They are machines, and machines can break. One of the units had a failed
compressor. We explained their warranty
card which indicated the unit was still under a MATERIAL ONLY warranty. The manufacturer will provide a replacement
compressor but will not reimburse for labor.
The labor warranty expired after two years. We ordered the compressor and it is now in
stock. We will be billed for that part
until we return the failed one for credit.
My partner proposed to Meghan that since they still owe us $3,on the
four year delinquent account and the labor and incidental costs of the compressor
replacement is $1,000, we should fix the unit and split the cost. If she agrees to pay us $2,000, we'll do the
job and wipe the slate clean
The *** did not directly
respond to our offer and now has filed a complaint and wants us to reimburse for
an alternate temporary heating source
In regards to her contention that
the system is not running correctly, we
maintain that we went from September to recently without hearing a
word. Our system was heating the house,
especially during February 2015, the coldest month on record. There is nothing wrong with the system other
than a recent component failure. Things
break and we responded the same day and offered to help, even for a delinquent
account
King Energy and the *** have worked
out an agreement that both parties are satisfied with
Sincerely,
King Energy

Response to item #[redacted]
February 22,
Like so many other complaints I'm
certain the Revdex.com has to deal with, this one has two sides. Please let me inform you of our view of
events
We entered into a contract with
[redacted]
on April 28, to install a geothermal heat pump
system with radiant floor heat and four air handlers to provide quick recovery
heat and air conditioning. I can attach
the proposal if you feel it is relevant.
Work began as soon as the structure was weather tight. Since King Energy chooses not to install
radiant piping, we selected a subcontractor for that portion of the job to work
under our umbrella. Since the [redacted]
had no one contracted as a plumbing contractor, we suggested they let our subcontractor
quote the plumbingThey did, and he
did, and the [redacted] awarded the plumbing to our subcontractor
The progress of the job was on-time
or ahead of schedule at first. The ductwork,
air handlers and the heat pumps were all installed on schedule. The radiant system was a nightmare, as was
the plumbing system. He was our
subcontractor for the radiant, but not ours for the plumbing. We therefore shoulder part of that blame, but
believe the [redacted] are dumping all of their dissatisfaction with the pace of
the work on us
We then entered into a protracted
period of non-payment. Our contract
calls for progress payments as certain units of work are completed. The ductwork payment ($23,200.00), the
equipment payment ($32,000.00) and the radiant floor payment ($30,000.00) were
all late. We have documentation that
these progress payments were months to months late The last payment we received was the one
labeled 'flush and purge ($9,800.00)', which indicates the units are all piped
and wired. There remains a $3,
final payment still open and delinquent, dated 9-15-2012. We have their warranty registration card
which indicates the heat pumps were started on 6-23-As for the protestations of the trash in the
basement, we removed every scrap of refuse generated by my subcontractor and
other subcontractors as well; the garbage was not just ours
We believe our last communication with the [redacted]
was the invoice sent to them dated
9-15-for the final payment.
From that date to roughly a month ago we were never contacted by the [redacted]
for payment, maintenance, repair or any concerns or system problems
We recently got a call from [redacted] (about a month ago) on a Friday morning that the house was cold. Our tech was there that afternoon knowing
full well they are a delinquent account.
Previous to this, they had several other contractors try to service/repair
the units to no avail. We found one of
the heat pumps experienced a component failure.
They are machines, and machines can break. One of the units had a failed
compressor. We explained their warranty
card which indicated the unit was still under a MATERIAL ONLY warranty. The manufacturer will provide a replacement
compressor but will not reimburse for labor.
The labor warranty expired after two years. We ordered the compressor and it is now in
stock. We will be billed for that part
until we return the failed one for credit.
My partner proposed to Meghan that since they still owe us $3,on the
four year delinquent account and the labor and incidental costs of the compressor
replacement is $1,000, we should fix the unit and split the cost. If she agrees to pay us $2,000, we'll do the
job and wipe the slate clean
The [redacted] did not directly
respond to our offer and now has filed a complaint and wants us to reimburse for
an alternate temporary heating source
In regards to her contention that
the system is not running correctly, we
maintain that we went from September to recently without hearing a
word. Our system was heating the house,
especially during February 2015, the coldest month on record. There is nothing wrong with the system other
than a recent component failure. Things
break and we responded the same day and offered to help, even for a delinquent
account
King Energy and the [redacted] have worked
out an agreement that both parties are satisfied with
Sincerely,
King Energy

Consumer sent this to me, a response from company to the consumer:
> From: [redacted]
> Subject: Geo final payment
> To: "[redacted]
> Date: Saturday, March 21, 2015, 12:47 PM [redacted] and [redacted], When we last
> met, we left it you would talk. Have you come to a decision?
> I need to be very clear here.  [redacted]'s
> assertion that the system would maintain 70 degrees without
> supplemental heat and regardless of the outside temperature is not
> something we would ever promise.  We know better.
> Also, his assertion that the units would cost about the same as two
> window units is, well, I don't know where that could come from.  Scot
> never said either thing.  Period!
> We don't speak that way.  [redacted] might have asked if he wanted 70, or
> 80, could he get it.  The answer is 'Yes", but not without
> supplemental and not regardless of outdoor temperature.  I hope I
> demonstrated that the amount of supplemental heat you may require is
> negligible, and that the units are saving the money they can be
> reasonably expected to.
> I am awaiting your answer to my offer of $1K rebated to you for the
> basement insulation work and then another $2K to subsidize
> supplemental heat.  Also, we are paying for the spray foam work in the
> basement, ($2K).  If you agree, we can go forward and we will be happy
> to service the system as required.  If not, we have a problem.
> Again, to be clear, we will not service the unit or honor any
> warranty.  You could maybe get the factory to do something, but we are
> not required to honor warranties for delinquent accounts, and we
> won't.  If you compel me to seek other remedies, I think it's fair to
> assume we will go for all the satisfaction we can get.
> We have a signed contract, all terms of which we fulfilled, (and
> more).  The scope of work is clear, and there are no performance based
> clauses.  I regret your disappointment, but this is way too much money
> for us to leave on the table.
> Silence on your part will be interpreted as a 'No', and we will be
> compelled to move forward.
> Please respond as soon as convenient.
> Regrets,
> [redacted]

Review: We hired King Energy to replace the heating and cooling system at our home. The contract states they would install the geothermal system and do the engineering on it. [redacted] stated the system they designed for our home would have no problem maintaining 70 degrees regardless of outside temperature and he assured us the electrical consumption of the system would be negligible "about the same as two window air conditioning units". King energy installed the system sometime in Dec 2014 we mailed a check for $4000.00 deposit on 11/5 and $19650 on 12/27/14 upon completion of the work. Shortly after we realized the system was not maintaining 70. King energy made several attempts to resolve the issue, including having me clean the ducts at a cost of $500, erecting a wall around the unit, insulating, caulking, etc at a cost of about $1000 and 3 days of my and my families labor. At one point King energy had Home Energy Solutions do an energy audit on the house they informed me the house was not suitable for Geothermal and they refused to sign a Geothermal Eligibility application for existing homes so we could not receive a $1500 rebate. King energy made a few more attempts to get the system to work as designed and failed. On 3/16/15 [redacted] informed us the system was working properly and the engineering was perfect. I informed him that the system does not work as designed. He admitted the system starts to fail at 18 degrees not the design of 8 degrees. I also informed him that the electric bill went from $250 to $1000. I felt the system was to small because it was not meeting temperature and the electric bill was so high because the system was running continuously. He said he would not increase the size of the units because the duct work was to small. Earlier I asked him about increasing the size of the units and he said "from a business standpoint that would not be feasible". He said if we sign a form saying we were happy with the system he would give us $3000 to reimburse me for my expenses. By signing the form he would receive the last $15,000 payment. If we do not sign he would have to put it in the hands of an attorney and "unfortunately you will own the system". I feel if King Energy had done the engineering properly and sized the system properly it would work as designed ie maintain 70 degrees inside with an outside temperature of 8 degrees and above and operate intermittently to keep the electricity to a minimum.Desired Settlement: King Energy to either get the system working as designed or reimburse us the cost of the project.

Business

Response:

> From: [redacted] > Subject: Geo final payment > To: "[redacted] > Date: Saturday, March 21, 2015, 12:47 PM [redacted], When we last > met, we left it you would talk. Have you come to a decision? > I need to be very clear here. [redacted] > assertion that the system would maintain 70 degrees without > supplemental heat and regardless of the outside temperature is not > something we would ever promise. We know better. > Also, his assertion that the units would cost about the same as two > window units is, well, I don't know where that could come from. Scot > never said either thing. Period! > We don't speak that way. [redacted] might have asked if he wanted 70, or > 80, could he get it. The answer is 'Yes", but not without > supplemental and not regardless of outdoor temperature. I hope I > demonstrated that the amount of supplemental heat you may require is > negligible, and that the units are saving the money they can be > reasonably expected to. > I am awaiting your answer to my offer of $1K rebated to you for the > basement insulation work and then another $2K to subsidize > supplemental heat. Also, we are paying for the spray foam work in the > basement, ($2K). If you agree, we can go forward and we will be happy > to service the system as required. If not, we have a problem. > Again, to be clear, we will not service the unit or honor any > warranty. You could maybe get the factory to do something, but we are > not required to honor warranties for delinquent accounts, and we > won't. If you compel me to seek other remedies, I think it's fair to > assume we will go for all the satisfaction we can get. > We have a signed contract, all terms of which we fulfilled, (and > more). The scope of work is clear, and there are no performance based > clauses. I regret your disappointment, but this is way too much money > for us to leave on the table. > Silence on your part will be interpreted as a 'No', and we will be > compelled to move forward. > Please respond as soon as convenient. > Regrets, > [redacted]

Consumer

Response:

Consumer sent this to me, a response from company to the consumer:> From: [redacted]> Subject: Geo final payment> To: "[redacted]> Date: Saturday, March 21, 2015, 12:47 PM [redacted] and [redacted], When we last > met, we left it you would talk. Have you come to a decision?> I need to be very clear here. [redacted]'s> assertion that the system would maintain 70 degrees without > supplemental heat and regardless of the outside temperature is not > something we would ever promise. We know better.> Also, his assertion that the units would cost about the same as two > window units is, well, I don't know where that could come from. Scot > never said either thing. Period!> We don't speak that way. [redacted] might have asked if he wanted 70, or > 80, could he get it. The answer is 'Yes", but not without > supplemental and not regardless of outdoor temperature. I hope I > demonstrated that the amount of supplemental heat you may require is > negligible, and that the units are saving the money they can be > reasonably expected to.> I am awaiting your answer to my offer of $1K rebated to you for the > basement insulation work and then another $2K to subsidize > supplemental heat. Also, we are paying for the spray foam work in the > basement, ($2K). If you agree, we can go forward and we will be happy > to service the system as required. If not, we have a problem.> Again, to be clear, we will not service the unit or honor any > warranty. You could maybe get the factory to do something, but we are > not required to honor warranties for delinquent accounts, and we > won't. If you compel me to seek other remedies, I think it's fair to > assume we will go for all the satisfaction we can get.> We have a signed contract, all terms of which we fulfilled, (and > more). The scope of work is clear, and there are no performance based > clauses. I regret your disappointment, but this is way too much money > for us to leave on the table.> Silence on your part will be interpreted as a 'No', and we will be > compelled to move forward.> Please respond as soon as convenient.> Regrets,> [redacted]

Business

Response:

There are many misconceptions and poor assumptions in the [redacted] list of complaints. Several I refer to in the attached e-mail I sent him. All heat pump systems reach what is called a balance point. This is the outside temperature at which the unit is running 100%, and if it gets any colder outside, the interior will start losing some temperature. The concept is well known and accepting among heat pump professionals. We would never promise what [redacted] claims we did. We have been installing geo systems since 1983. Given the fact that some mornings of the time in question the outside temperature dropped to -10 to -15 degrees, how can he state the system is deficient because he refused to enable the auxiliary heat? The auxiliary only makes up for the difference between the demand and the heat pump's output, and auxiliary heat is a universal strategy in geothermal heat pump design and best practice. To promise '70 degrees indoors regardless of outside temperature and without auxiliary heat' is ridiculous and we never made such a claim. As for the electric bills,I've heard lots of things but to claim the energy consumption would be equivalent to 2 window air conditioners is a new one on me. Neither of these claims were ever made by [redacted] or myself, to the [redacted] or anyone! My only explanation is that the claims are delusional or willful fabrications.