Kim's Nails

[redacted] In regard to the complaint from [redacted] She came in to our shop for an new set of nailsA week or days later demanded her money backWe were willing to repair or fix the nails that she did not happy withBut she was being unreasonable, she only wanted her money backShe then started to cuss at my wife while there were other customers thereThen my wife called the police, they took off and never stayed and wait for the police come to settleMy client is [redacted] and her husband who owns the [redacted] was there that dayShe even gave us her phone number to be a witness if we need a witness.We have been in business for about yearsTime to time there is someone always looking for freebiesBut this is the first time that someone was cussing at usAnd first time that we know we have to deal wit Revdex.comI can be reach at this email or my phone number at [redacted] If you need more info or witness from this case.Sincerely,Phong L [redacted] (DBS) Kim's Nails

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The response the business sent contains untrue statements, such as me saying wanting money for the hassleI specified that my concern is to just get the money back for the things that were lost-not for the hassle.
Regards,
*** ***

To whom it may concern,I *** ** **, an owner of Kim Nails received a phone call from a customerthat she lost her gift card and was wondering if she could still get theservice doneI told her sorry but I can't do that but I gave her an optionthat if the gift card expired before the original
conversation date that shewouldn't be able to use itIf it expired after the conversation date shewould be able to use it from that day forwardFew days later the customercame by the salon with the gift card but it was already expired before theconversation dateSo therefore the gift card was unusableThe attachmentis an image of our gift card

We are very sorry for your experienceHowever, as it has beenexplained to the customer prior to the move, we do not do inventory ofthe boxes packed by the customer on the local movesThe customer ispresent throughout the entire duration of the moveAnything making itinto the truck makes it out of
the truck at the destinationThecustomer is there to check the truck to make sure there is nothingleft behindThe crew performs the same checkAnd the truck ischecked again upon the arrival to our parking lotTherefore, it ispractically impossible for anything to get lost.Prior to a move close, we require all customers to check theirbelongings and the inside of the truckAny damaged items must bedeclared at that time, prior to signing a contractThe customersigned the contract stating that she received ALL her belongings andthat all the belongings were undamaged and in good shape.The customer had basic insurance coverage per the contract (whichcovers lost or damaged items at the rate of $per lb, and does notcover boxes packed by customers)The customer did not purchase anyadditional insuranceHowever, trying to solve the issue over thephone, reimbursement of the basic insurance was offered to thecustomerThe customer declined such reimbursement, asking $"forthe hassle"We are still willing to work with the customer andreimburse her the basic insurance per the contract

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In regard to the complaint from *** ***She came in to our shop for an new set of nailsA week or days later demanded her money backWe were willing
to repair or fix the nails that she did not happy withBut she was being unreasonable, she only wanted her money backShe then started to cuss at my wife while there were other customers thereThen my wife called the police, they took off and never stayed and wait for the police come to settleMy client is *** *** and her husband who owns the *** *** ** *** was there that dayShe even gave us her phone number to be a witness if we need a witness.We have been in business for about yearsTime to time there is someone always looking for freebiesBut this is the first time that someone was cussing at usAnd first time that we know we have to deal wit Revdex.com. I can be reach at this email or my phone number at *** ***If you need more info or witness from this case.Sincerely,Phong L* (DBS) Kim's Nails

From: Kimberly N*** Date: Thu, Jul 14, at 7:PMSubject: ID ***To: Revdex.com <
href="mailto:[email protected]" target="_blank">[email protected]>
Thursday, July 14,
To Whom It May Concern:
I, the owner of Kim’s Nails, received a complaint (ID ***) that was submitted on 6/28/2016. In regards to this stated complaint, the customer mentioned in her written statement that she was unhappy with the services she received after a prior visit to my salon. At that time, the suggestion was made to research other nail salons that could accommodate her. The customer returned and we gave her services as she requested I hopes that this time would be more enjoyable
Following this appointment, she again was dissatisfied with her service. In her written statement, the customer stated that my salon is not open on Sundays. However, my store is open days a week, which includes Sundays. There was also an opportunity to call and voice her complaint with our two provided phone numbers and working voice mail. Posted visibly next to the cash register, is a sign stating “Absolutely No Refunds.” My associate tried to assist the customer when she came into the store on Monday 6/27/2016, but the customer insisted to speak to the manager and was very rude to my associate and myself. My associate felt uncomfortable as the customer was loud and would not accept our offer to fix the two nails for a reduced cost. We offered to repair the two nails for the cost of one. We felt this was an appropriate response. The customer refused the offer and left the salon
Besides the initial solution of offering to repair her two nails for the price of one, we offer the customer some names and addresses of salons in the area. We offer the following salons:
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Sincerely,
Kim N***
Owner, Kim's Nails

We are very sorry for your experienceHowever, as it has beenexplained to the customer prior to the move, we do not do inventory ofthe boxes packed by the customer on the local movesThe customer ispresent throughout the entire duration of the moveAnything making itinto the truck makes it out of the truck at the destinationThecustomer is there to check the truck to make sure there is nothingleft behindThe crew performs the same checkAnd the truck ischecked again upon the arrival to our parking lotTherefore, it ispractically impossible for anything to get lost.Prior to a move close, we require all customers to check theirbelongings and the inside of the truckAny damaged items must bedeclared at that time, prior to signing a contractThe customersigned the contract stating that she received ALL her belongings andthat all the belongings were undamaged and in good shape.The customer had basic insurance coverage per the contract (whichcovers lost or damaged items at the rate of $per lb, and does notcover boxes packed by customers)The customer did not purchase anyadditional insuranceHowever, trying to solve the issue over thephone, reimbursement of the basic insurance was offered to thecustomerThe customer declined such reimbursement, asking $"forthe hassle"We are still willing to work with the customer andreimburse her the basic insurance per the contract.Best regards,***Samson Lines Sales Consultant***

I have been in business years and the price has not changedShe complained when she got here about the price, but then told me to go ahead and do the serviceShe complains every time about the priceIf you don’t like the price, you can go somewhere elseShe chooses to keep coming byNothing
happened when her nails were cutHer nails looked fine when she left and she never contacted us about the supposed issue

This nail shop has terrible customer serviceThe employees are very rude, and treat paying customers with little respect