Kenney Realty Services

[redacted] *** [redacted] Looking up [redacted] I do see a couple notes in her file which are the following: 3/6/15-Client called in reference to the status of her acct as she had her Dr fax in notification of discontinued service for the next 6-months which exceeds her membership termNotified client that the account has been cancelled and will not debitacm 3/5/15-Client inquired about how to cancel as she broke her arm, I did notify her of the cancellation policyClient hung up on meacm Mrs [redacted] enrolled in one of our lifestyle programs earlier this year Feb 8th, When our clients enroll we defer their first months payment days so they do not see an immediate membership enrollment charge they only pay for what they received that day and in MrsCastillo's case it was a hour massageMrs [redacted] made return visits prior to her scheduled billing of $on 3/7/on the following dates 2/2/and 2/all of which she paid the out of pocket prices forOn 3/5/Mrs [redacted] called inquiring about cancelling her membership here with us at which time I explained our cancellation policy to her as she signed and agreed to in her membership agreement when enrolling: All cancellation requests must be accompanied by written proof of relocation (e.gcopy of driver's license or utility bill) or submission of Doctor's note (if medical reason is stated) After the explanation of the policy Mrs [redacted] then hung up on me as you can see in the notes I made for that specific phone conversationOn 3/6/we received a fax from Mrs [redacted] Doctor advising us that she had broken her arm and he would like her to refrain from receiving a massage for the next 6-monthsUpon receiving the Doctor's note we did call Mrs [redacted] to confirm with her we had cancelled her account and she would not be debited at which point we thought this issue was resolved to the best of our abilities If by any chance you need any further information from me please don't hesitate to contact meThank you, [redacted]

Sent: Friday, March **, *** **Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #***
To
Whom It May Concern:
The complaints attached to this profile are not for my locationsHowever, the phone number is for one of my locationsI run the *** *** and *** locations in *** ***Can get my email taken off the *** *** account and only attached to my two locations please
Massage Heights *** ***
Massage Heights ***
Thank you,
*** *** Massage Heights *** ***/ ***

[redacted] [redacted] [redacted]...

[redacted] Looking up [redacted] I do see a couple notes in her file which are the following:   3/6/15-Client called in reference to the status of her acct as she had her Dr fax in notification of discontinued service for the next 6-8 months which exceeds her membership term. Notified client that the account has been cancelled and will not debit. acm   3/5/15-Client inquired about how to cancel as she broke her arm, I did notify her of the cancellation policy. Client hung up on me. acm   Mrs. [redacted] enrolled in one of our lifestyle programs earlier this year Feb 8th, 2015. When our clients enroll we defer their first months payment 30 days so they do not see an immediate membership enrollment charge they only pay for what they received that day and in Mrs. Castillo's case it was a 1 hour massage. Mrs. [redacted] made 3 return visits prior to her scheduled billing of $69.99 on 3/7/2015 on the following dates 2/14 2/20 and 2/27 all of which she paid the out of pocket prices for. On 3/5/2015 Mrs. [redacted] called inquiring about cancelling her membership here with us at which time I explained our cancellation policy to her as she signed and agreed to in her membership agreement when enrolling:   All cancellation requests must be accompanied by written proof of relocation (e.g. copy of driver's license or utility bill) or submission of Doctor's note (if medical reason is stated).   After the explanation of the policy Mrs. [redacted] then hung up on me as you can see in the notes I made for that specific phone conversation. On 3/6/2015 we received a fax from Mrs. [redacted] Doctor advising us that she had broken her arm and he would like her to refrain from receiving a massage for the next 6-8 months. Upon receiving the Doctor's note we did call Mrs. [redacted] to confirm with her we had cancelled her account and she would not be debited at which point we thought this issue was resolved to the best of our abilities.   If by any chance you need any further information from me please don't hesitate to contact me. Thank you, [redacted]

Billing dispute regarding charges paid in reference to apartment located at [redacted], [redacted]. We cosigned a lease agreement with our daughter for a college apt at [redacted] through Kenney Realty Services LLC. The lease expired on July 31, 2014. Our daughter turned in the key the first week of July, however inadvertently forgot to include the gate key. [redacted] contacted her on July 5 to inform her of this. The gate key was then sent to [redacted] and was received prior to the lease expiration on July 31, 2014. We received a July statement indicating a $45 charge for a key/lock replacement,a $22.45 late fee, a 24.73 utility overage, a $20.75 utility overage, and a $50 security deposit on hand. I contacted [redacted] and spoke with [redacted]. She informed me that they did receive the key and also said that they could apply the deposit to the utility overage. We received another statement in August with the same charges. I contacted [redacted] again and spoke with [redacted] again. She recommended that I send an email explaining all this to her attention at [redacted]. I sent the email on 9/8/14. I received a Sept. statement with the same charges. I sent the email again on 9/22/14. I did not hear back from them. I then received a collection notice dated 11/10/14 from [redacted]. I contacted the collection rep [redacted] on 11/17/14 to discuss the collection. She informed me that she would contact the client and asked me to call back later that week. I contacted the collection agency again on 11/20/14. Ms. [redacted] informed me that the apt/Realty did not respond to her call. At this point, even though I still disagreed with the billing, I paid the $62.93 collection over the phone with Ms. [redacted] via credit card. Fully understanding our responsibility of the lease agreement (our daughter actually transferred and had not lived in the apt since Dec. 2013)the $449 rent was paid monthly on time and keys were all turned in and received prior to the July 31, 2014 lease expiration. We were unable to communicate with anyone other than [redacted] throughout our attempts to discuss the billing in which we believe to be inaccurate. Thus, we simply paid the bill. Desired SettlementWe would like to receive a refund of the $62.93 we paid. Business Response We have investigated this matter and have issued a refund.

My complaint is with rental company [redacted] left complex without any fees owed and walk thru signed off but now charges showing on my credit. I lived in [redacted] for years and had very good relationship with the staff so I was very shocked at this behavior and issue. I moved out at the end of August 2015 and my lease was up Feb 2016. I took my papers over to the leasing office and spoke with them about leaving the country going to [redacted] as a Government Contractor and they stated that I would need to submit my orders and I have all the emails showing these conversations. I was also told that I would be just fine with moving out and that they would just need my orders and a walk through at the end of the move out and pay my prorated last month stay. I did as they stated by paying the last month pro rated amount of $375 which I have the receipts for and then I did a walk through with [redacted] and was checked off and signed off as being cleared with no damages from the apartment. I was advised the day before moving out that they do not allow for contractors to come out of the lease and this was told to them by the owner so they gave me the number to Kenney Realty and I called the owner myself and left several messages no one answered or called me back and I was leaving the next few days going to [redacted] for a year deployment. This was not right when they had advised all the way up to the last day that I was all set and signed off on my move out and also took a pro rated amount for my last month rent. I also had a deposit of $750 that was not returned and now I have a charge on my credit reports showing $1228. I still do not know how this charge was brought about when they had me to pay a pro rated amount and also my deposit which was a full month rent was never returned to me to my forwarding address but now I have a charge on my credit and this has affected my score tremendously and I feel scammed by the staff. I did as they asked and this is all documented by emails and receipts that I do have. I would like my deposit back and the charge to be removed from my credit report because I have no knowledge of what this charge is for? They have never reached out to me about this charge or sent me any documentation about this charge that is showing on my credit. I have disputed this with all credit bureaus and I would like for this company to be investigated on this issue with Government employees being held with charges that are not advised and documented. This was report on my credit report Sept 2015 and last reported Dec 2015. I have been in [redacted] and just pulled my credit and just realized this charge was showing on my credit which I was not aware that they have tried to scam me out of more money. Please help with this matter. Desired SettlementI would like for this company to please refund me my last month deposit and also take the $1228 deposit off my credit that I have no knowledge of because I have been cleared by there staff at [redacted] when I moved out in August 2015 with proof and also tried to contact the owner with no response. Business Response Ms. [redacted] turned in her notice to vacate on August 1st, 2015. At that time, she was instructed to bring her orders from the military to see if she qualified for the SCRA program. She forwarded her documentation for her contractor's assignment. Because the assignment was for a contractor, she was not considered active military. She was not military so she did not qualify for SCRA. Due to this classification, she would have to fulfill the same requirements as any other civilian. Ms. [redacted] was breaking her lease due to move out before fulfillment of the lease contract terms. She was instructed that she would have to fulfill a 60 days' notice and pay a termination fee before she moved out. Our office also spoke with a liaison after Ms. [redacted] left for her contractor's assignment and the liaison was instructed of the same move out fees. The move out statement (which included all move out charges) was mailed to the provided forwarding address as well as the apartment address on August 28, 2016. After we did not receive a response from Ms. [redacted], her account was forwarded to collections on September 24, 2015.

Deposit of $895 was paid upon move in. It was signed for by both Kenney Reality and myself on the lease. Now there is no record of payment.Although the lease is a binding contract they are not refunding my deposit timely, stating that they need to research to find the payment and are requesting that I pay $30 and wait 30 days for the money order trace. I moved from this property of 1/28. This matter shouldve been taken care of in the first 30 days. I paid via money order in which I still have the reciepts for as well as it was signed as a binding contract by the kenney representative that leased us the apartment.Desired SettlementAt this point I am seeking my refund of $895 plus all applicable interest gained until the date of refund as well as an additional $25 late fee for every day that passes post the 30th day post move-out. Business Response Contact Name and Title: [redacted] Reg. Mgr.Contact Phone: [redacted]Contact Email:[redacted]Kenney Realty Services aims to consistently deliver superior service to our residents. After researching and receiving copies of your money orders we determined that it was an error on our behalf. The money was refunded promptly. We realize that your complaint was valid and we apologize for any inconvenience. Your feedback allows us to improve service levels within our organization. We appreciate your cooperation during our investigation of this matter. Thank you.

Kenney Realty Services has failed to return to me money that I put up for an apartment deposit which was over $600. No calls or email returned either.I am a former resident of one of the apartments owned by Kenney Realty Services. Upon moving out of the apartment I was told that I would have my deposit refunded 30-45 days afterwards. It is no 60 days afterwards and I have not received and adequate response from this company as to when I will be receiving funds from them. No calls to his company have been returned to me. Emails that have been returned are vague in nature with no direct answers. Desired SettlementI wish for my deposit refund to be returned to me in the full amount. Business Response Mr. [redacted] moved out of his apartment on July 31, 2015. At the time of move-out, Mr. [redacted] left an address with the Property Manager to be used to receive his security deposit refund. The Property Manager promptly processed Mr. [redacted]'s security deposit refund request. A few weeks later, Mr. [redacted] said that he had contacted the Property Manager to ask that his deposit be sent to a different apartment number than that which Mr. [redacted] initially provided. However, the security deposit refund check had already been issued to the original address Mr. [redacted] provided. After verifying that the original check had not been cashed, a replacement check was issued immediately and sent to the updated address Mr. [redacted] provided.