Mr [redacted] car was in on 9/9/in we found a bad tire rod on right front due to high miles both were recommendedCustomer was informed and shown worn steering partPart was orderedIt took about hours for part to come from across townPart was inspected and was right partPart was installed and alignment was done to Lexus scCustomer was informed and shown tire ware pattern and we recommended to change it (right front)He declined due to his days off The struts where shown for leaks and causes alignment issues Customer stated he will return for those repairsTire rotation was not performed because he said he had new tires although tire ware was addressedAlso this is the number ( [redacted] ) and name ( [redacted] ) of the manager from Advance Auto Parts where we got the Tie Rod end fromPart number # [redacted] Repair Order# [redacted] If further info is needed please don’t hesitateRegards, [redacted] ***
Mr [redacted] car was in on 9/9/in we found a bad tire rod on right front due to high miles both were recommendedCustomer was informed and shown worn steering partPart was orderedIt took about hours for part to come from across townPart was inspected and was right partPart was installed and alignment was done to Lexus scCustomer was informed and shown tire ware pattern and we recommended to change it (right front)He declined due to his days off The struts where shown for leaks and causes alignment issues Customer stated he will return for those repairsTire rotation was not performed because he said he had new tires although tire ware was addressedAlso this is the number ( [redacted] ) and name ( [redacted] ) of the manager from Advance Auto Parts where we got the Tie Rod end fromPart number # [redacted] Repair Order# [redacted] If further info is needed please don’t hesitateRegards, [redacted] ***