Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The codes that were for the check engine light were repaired and the vehicle taken back to Danco before my original complaint was filedBetween the repairs and Danco having my vehicle I had to rent a car from a friend for a monthI do not have the money to rent another vehicle and I have a child with a heart condition so I can not be without transportationOn top of the transmission not being repaired Danco did not bother to call me and tell me that they could not fix the transmissionI had to call them to know anythingThe day I was picking up my van they were supposed to take it back to the dealershipo and did notI had to drive an additional minutes to get my vehicle backThe van STILL has the same transmission problems as it did when Danco did the original work on the vehicle in 2013.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, the company did drive my van and they say they can not get it to duplicate the problemHowever the engine codes they are talking about were repaired and the vehice was sent back to themThey say they talked to the manager at [redacted] , he is the one who was in teh van with me when the transmission slippedSo if they talked to him they would know what was going onHe told me that he explained to Danco what was going on and how to duplicate itI am not sure why they think I would want my van to have transmission problems, I need my vehicle for work and transportation for my childrenWhy would I want to pay someone to borrow a vehicle if there was nothing wron with mine? The issue now becomes that the warranty is up on the van this month so they will no longer be responsible for anything Regards, [redacted]
February 9, 2017First, we are sorry that this issue came to a complaint filed to Revdex.comThe consumer was told that I would request that we send her back her service charge, I did explain that a service charge is what we charge to service windows with problems, such as, broken glass, fogged glass, mechanical, etc(note: folks do not understand that a service charge is like all service charges from the plumber, electrician, etc.) She is in [redacted] and we are located on the East side of townThese were not our Bon-Air manufactured windows At our first visit to her home, we determined that she needed parts for the mechanics of the windows each at $and she needed additional pieces of new glass and a she requested one new windowWhen I phoned with the prices, she said she would speak with her husband 11-17-When she phoned back sometime later, she decided to not purchase a new window, but just replace the glassWe would have to measure again for replacement glass since ail windows are different sizes and thickness and we could not determine the glass size for non-Bon-Air windows without an exact measureI did not charge her for the second service charge to re-measureBecause her hours for being at home were also an issue and our problem with getting service calls for her area, the timeframe was longer than she had hoped fordid apologize for the time frame, but do not recall any rude attitude on my part.We will send her the requested $with our apology for her inconvenienceSincerely,Yvonne D [redacted] Service Department BON-AIR PRODUCTS
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have driven this vehicle on a number of occasions and have been unable to find ANY transmission concerns We did find several engine concerns and those do need to be addressed There were zero transmission trouble codes stored in the vehicles on board computer system, there were
several engine codes stored We will of course honor our warranty and stand behind our work 100% We spoke to the manager at the ** *** location and explained to him in detail that there did not seem to be a transmission concern We feel the customer wants there to be a transmission problem for some unknown reason We have driven the vehicle quite alot trying to duplicate the customer's concern and have been unable to see any issues with the transmission Should the customer need us for any reason we will be here to serveThanks*** ***Danco Transmission
April 18, 2018Ms*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Subject: ***Dear Ms***:Regarding this complaint, we recognize that this customer was not satisfied with our serviceI explained to the customer that our full time service man was out
for medical reasons and we could not promise the customer any specific time.I never told the customer that we handle paying customers firstI told him that broken windows and a break in is usually serviced before fogged windowsThe customer also stated that his schedule was based on his wife's treatments which we were not always available at his timesIt is not acceptable to not show up for a service appointment, but the serviceman is responsible for their appointmentI did have my service dept, apologize to the customer when I was informed that the service was not met.Working with a part time service man and the weather has made it difficult to service as quickly as we want toWarranty customers are a top priority simply for the fact that our existing customers have been a great referral for the businessThe customer's statement regarding warranty vspaying customers was simply not trueHe was informed that the warranty covers the glass replacement but does not cover the installation/labor of the new glass pieces.Small business has many challengesWe certainly are attempting to work with our longtime employee with his medical situationWe are also working to meet our customers service needsWe have also informed all our service calls that we are not able to service in our usual time frame and they can try another source if they prefer not to wait.This customer was serviced recently.Dan B***, President BON-AIR PRODUCTS ***
Customer is stating the vehicle has the same transmission concerns they brought it in for We have driven the vehicle and cannot see ANY viable transmission concernsIf they would like to bring the vehicle in to us at Dixie Highway we would like the opportunity to road test the vehicle with the customer so they can show us first hand exactly what the issue is That will allow us to get to the bottom of this issue If there are any valid transmission concerns we will take care of them.Thanks,** ***
I'd like to address [redacted] complaint. First off, we didn't charge him a dime so it's kind of hard to refund money that he hasn't paid us. He brought his car in on 6/20 for poor idle and Ck engine light on. The vehicle had 88,000 miles on it. We diagnosed a weak coil and spark...
plugs were due to be replaced at 88,000 miles anyway. As it turns out this vehicle also has a manufacturer TSB out on it which we would have discovered when we began the work. Any reputable repair facility would have done plugs abs replaced the weak coil in addition to this TSB. He took his vehicle to another place on a Sunday and he now wants us to pay for the work he authorized them to do. That simply is not going to happen. When we work on anyone's car we always check it out first, even if the customer has had it diagnosed elsewhere. If he is unhappy with the work he actually paid someone for, then he needs to take it up with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.I do not have the time to bring the vehicle to the business again. I work and have 3 kids to take care of, plus school is starting this week, and my son has fall baseball. Also, I do not have the money to rent a car while my van is being repaired AGAIN.
Regards,
[redacted]
We have driven this vehicle on a number of occasions and have been unable to find ANY transmission concerns. If the Engine problems have been corrected, then all should be well. There were zero transmission trouble codes stored in the vehicles on board computer system, there were several engine codes stored, but the customer states that has been taken care of. We will of course honor our warranty and stand behind our work 100%. If additional problems arise or they are feeling any issues we are available every day and we can check the vehicle for them. Should the customer need us for any reason we will be here to serve. Thanks.
[redacted]
February 9, 2017First, we are sorry that this issue came to a complaint filed to Revdex.com. The consumer was told that I would request that we send her back her service charge, I did explain that a service charge is what we charge to service windows with problems, such as, broken glass, fogged glass,...
mechanical, etc. (note: folks do not understand that a service charge is like all service charges from the plumber, electrician, etc.) She is in [redacted] and we are located on the East side of town. These were not our Bon-Air manufactured windows At our first visit to her home, we determined that she needed 4 parts for the mechanics of the windows each at $20 and she needed 3 additional pieces of new glass and a she requested one new window. When I phoned with the prices, she said she would speak with her husband 11-17-16. When she phoned back sometime later, she decided to not purchase a new window, but just replace the glass. We would have to measure again for replacement glass since ail windows are different sizes and thickness and we could not determine the glass size for non-Bon-Air windows without an exact measure. I did not charge her for the second service charge to re-measure. Because her hours for being at home were also an issue and our problem with getting service calls for her area, the timeframe was longer than she had hoped for. 1 did apologize for the time frame, but do not recall any rude attitude on my part.We will send her the requested $60 with our apology for her inconvenience. Sincerely,Yvonne D[redacted]Service Department BON-AIR PRODUCTS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I went to a "trusted" and "reputable" facility. I have a form with THEIR name on it. A form that they guarantee to be accurate with their name on it. I was at their facility for 3 hours on 6/20/15. I do not understand for the life of me how much longer they needed to complete an accurate reading. The TBS was out at the time. If they weren't about getting money from consumers and helping them, they would have done their job correctly and found they TBS the first time. Had I gotten the work done there, they still would have done those unnecessary repairs. I went to the dodge shop and was informed that it was a bad diagnosis and I should have been referred to the Dealer shop per the TBS. When shops don't do their job correctly, this is what happens. My cylinder head needed to be replaced. Which was handled and could only be handled by dodge for my vehicle. Now I am out of $461 for Danco not doing their job correctly. I am not satisfied with her response and she was very rude on the phone and well as in her response which further shows me the type of people I am dealing with. They should admit to their inability to do their job right the first time which lead me to spending money I did NOT have to spend. I want what they costed me back. Thank you in advance.
Regards,
[redacted]
Revdex.com Complaint [redacted] [redacted]In an effort to provide even better customer service [redacted] is working directly with to get her car back on the road. We have replaced some electronics on the vehicle to help resolve the issue. We have gone over and above to keep the customer...
happy. Should she need to contact us we are always available at [redacted] or online at GoDanco.com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Again, I am not sure where to turn here. I've never had a customer ask me to reimburse him for an expense that he did not incur here. We charged this customer absolutely nothing. He took his car to another facility. If the repairs did not fix the vehicle, then that is between him and the repair facility he actually paid to do the repairs. He really needs to file a complaint against them. We would just perform repairs without checking out a vehicle first. [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The codes that were for the check engine light were repaired and the vehicle taken back to Danco before my original complaint was filed. Between the repairs and Danco having my vehicle I had to rent a car from a friend for a month. I do not have the money to rent another vehicle and I have a child with a heart condition so I can not be without transportation. On top of the transmission not being repaired Danco did not bother to call me and tell me that they could not fix the transmission. I had to call them to know anything. The day I was picking up my van they were supposed to take it back to the dealershipo and did not. I had to drive an additional 20 minutes to get my vehicle back. The van STILL has the same transmission problems as it did when Danco did the original work on the vehicle in 2013.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the company did drive my van and they say they can not get it to duplicate the problem. However the engine codes they are talking about were repaired and the vehice was sent back to them. They say they talked to the manager at [redacted], he is the one who was in teh van with me when the transmission slipped. So if they talked to him they would know what was going on. He told me that he explained to Danco what was going on and how to duplicate it. I am not sure why they think I would want my van to have transmission problems, I need my vehicle for work and transportation for my children. Why would I want to pay someone to borrow a vehicle if there was nothing wron with mine? The issue now becomes that the warranty is up on the van this month so they will no longer be responsible for anything.
Dear, Ms. [redacted] You brought your vehicle into Danco Transmission & Auto Care on December 5, 2017 with a concern of no acceleration and revving high rpms. We promptly checked the vehicle and reported to you that the problem was inside the transmission and recommended we remove dismantle...
and inspect it to find the exact cause of the failure. We spoke to your mother Ruth on 12/6 and after conferring with you, authorization was given to remove and dismantle the transmission. Upon internal inspection of the transmission we found severe damage inside. The transmission had come completely apart and had so much damage that the parts would have cost more than a replacement unit. Upon hearing this information, you elected to replace the transmission per our recommendation on Dec 7. We ordered the parts and continued with the repair. When we repair or replace any transmission we always flush and thoroughly clean the transmission cooling system with a machine that uses a heated fluid to clean and get rid of all old material that may be left in the transmission cooling system. (Please note that like many vehicles, your vehicle has a completely sealed and separate cooling system from the engine. There is no way that any metal or debris from the transmission can get into your engine. I just wanted to take the time to educate you a bit on that.) The transmission was installed into your vehicle and you picked it up and paid for your repair on Dec 11, 2017. On Dec 12 you called us with a concern of transmission not changing ratios and won’t go past 15 MPH. We promptly towed in the vehicle to check it and found that the Electronic Control Computer for your transmission had lost its memory and had to be re flashed. We flashed it prior to you picking up your car and verified that all was well with a road test prior to delivery. We reflashed the computer and tested to verify all was well. We returned it to you on that same day. On 12/15 you contacted us once again, at that point you had driven about 100 miles, and all was good until you noticed that the Shifter gets stuck in low gear. We checked it again and noticed that the computer had again lost its memory. Rather than take any further chances we elected to replace both the computer and the transmission under full warranty and ordered them. You picked up your vehicle on Dec 19th. You contacted us again on Jan 12 and had a concern of Oil Leaks and a smell. It had seemed that you had already had someone check out the vehicle and knew that it was not a transmission issue but since we had worked on it about a month earlier you dropped it off for us to check. On that date we were in the middle of a fairly large snow storm and were unable to get your car checked out so quickly as we had previously. You returned at the end of the day saying that you were just going to take the vehicle even though we had not had an opportunity to fully check it for you. You took your vehicle. A few days later we receive your negative google review and your letter to the Revdex.com stating you want your money back because now your car has another issue. It is unfortunate that you did have to bring the vehicle back to us 2 times with transmission issues, but this is why we provide you with a full warranty. The manufacturer ([redacted]) has had tons of issues with this CVT Transmission, we only replaced the transmission and on occasion we can get a faulty unit as we did in your case. We would like to have the opportunity to check out your vehicle and address any concerns that you have, but you must give us the opportunity to do so. I seems from your letter that you know you have another issue with this vehicle and are somehow trying to tie the transmission failure in with some other issue on the vehicle and Danco must be at fault because you had to bring the vehicle back 2 times with a transmission concern. It appears that you are jumping to alot of conclusions, most of which are totally unfounded. The simple fact is that no matter the problem, whether or not it is the transmission that is under full warranty with us, we would simply like the opportunity to help you out. Give us the opportunity and lets see what we can do for your issue, rather than you just getting mad, taking your vehicle and posting negative comments and complaints to Revdex.com. We will be glad to help you out and do everything possible to make you a satisfied customer. It is not by luck or chance that we have been in business with stellar reviews since 1970. We work hard to help our customers and will continue to do so. Thank You. Joe S[redacted], GM Danco Transmission & Auto Care
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The codes that were for the check engine light were repaired and the vehicle taken back to Danco before my original complaint was filedBetween the repairs and Danco having my vehicle I had to rent a car from a friend for a monthI do not have the money to rent another vehicle and I have a child with a heart condition so I can not be without transportationOn top of the transmission not being repaired Danco did not bother to call me and tell me that they could not fix the transmissionI had to call them to know anythingThe day I was picking up my van they were supposed to take it back to the dealershipo and did notI had to drive an additional minutes to get my vehicle backThe van STILL has the same transmission problems as it did when Danco did the original work on the vehicle in 2013.Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes, the company did drive my van and they say they can not get it to duplicate the problemHowever the engine codes they are talking about were repaired and the vehice was sent back to themThey say they talked to the manager at [redacted] , he is the one who was in teh van with me when the transmission slippedSo if they talked to him they would know what was going onHe told me that he explained to Danco what was going on and how to duplicate itI am not sure why they think I would want my van to have transmission problems, I need my vehicle for work and transportation for my childrenWhy would I want to pay someone to borrow a vehicle if there was nothing wron with mine? The issue now becomes that the warranty is up on the van this month so they will no longer be responsible for anything Regards, [redacted]
February 9, 2017First, we are sorry that this issue came to a complaint filed to Revdex.comThe consumer was told that I would request that we send her back her service charge, I did explain that a service charge is what we charge to service windows with problems, such as, broken glass, fogged glass, mechanical, etc(note: folks do not understand that a service charge is like all service charges from the plumber, electrician, etc.) She is in [redacted] and we are located on the East side of townThese were not our Bon-Air manufactured windows At our first visit to her home, we determined that she needed parts for the mechanics of the windows each at $and she needed additional pieces of new glass and a she requested one new windowWhen I phoned with the prices, she said she would speak with her husband 11-17-When she phoned back sometime later, she decided to not purchase a new window, but just replace the glassWe would have to measure again for replacement glass since ail windows are different sizes and thickness and we could not determine the glass size for non-Bon-Air windows without an exact measureI did not charge her for the second service charge to re-measureBecause her hours for being at home were also an issue and our problem with getting service calls for her area, the timeframe was longer than she had hoped fordid apologize for the time frame, but do not recall any rude attitude on my part.We will send her the requested $with our apology for her inconvenienceSincerely,Yvonne D [redacted] Service Department BON-AIR PRODUCTS
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have driven this vehicle on a number of occasions and have been unable to find ANY transmission concerns We did find several engine concerns and those do need to be addressed There were zero transmission trouble codes stored in the vehicles on board computer system, there were
several engine codes stored We will of course honor our warranty and stand behind our work 100% We spoke to the manager at the ** *** location and explained to him in detail that there did not seem to be a transmission concern We feel the customer wants there to be a transmission problem for some unknown reason We have driven the vehicle quite alot trying to duplicate the customer's concern and have been unable to see any issues with the transmission Should the customer need us for any reason we will be here to serveThanks*** ***Danco Transmission
April 18, 2018Ms*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Subject: ***Dear Ms***:Regarding this complaint, we recognize that this customer was not satisfied with our serviceI explained to the customer that our full time service man was out
for medical reasons and we could not promise the customer any specific time.I never told the customer that we handle paying customers firstI told him that broken windows and a break in is usually serviced before fogged windowsThe customer also stated that his schedule was based on his wife's treatments which we were not always available at his timesIt is not acceptable to not show up for a service appointment, but the serviceman is responsible for their appointmentI did have my service dept, apologize to the customer when I was informed that the service was not met.Working with a part time service man and the weather has made it difficult to service as quickly as we want toWarranty customers are a top priority simply for the fact that our existing customers have been a great referral for the businessThe customer's statement regarding warranty vspaying customers was simply not trueHe was informed that the warranty covers the glass replacement but does not cover the installation/labor of the new glass pieces.Small business has many challengesWe certainly are attempting to work with our longtime employee with his medical situationWe are also working to meet our customers service needsWe have also informed all our service calls that we are not able to service in our usual time frame and they can try another source if they prefer not to wait.This customer was serviced recently.Dan B***, President BON-AIR PRODUCTS ***
Customer is stating the vehicle has the same transmission concerns they brought it in for We have driven the vehicle and cannot see ANY viable transmission concernsIf they would like to bring the vehicle in to us at Dixie Highway we would like the opportunity to road test the vehicle with the customer so they can show us first hand exactly what the issue is That will allow us to get to the bottom of this issue If there are any valid transmission concerns we will take care of them.Thanks,** ***
I'd like to address [redacted] complaint. First off, we didn't charge him a dime so it's kind of hard to refund money that he hasn't paid us. He brought his car in on 6/20 for poor idle and Ck engine light on. The vehicle had 88,000 miles on it. We diagnosed a weak coil and spark...
plugs were due to be replaced at 88,000 miles anyway. As it turns out this vehicle also has a manufacturer TSB out on it which we would have discovered when we began the work. Any reputable repair facility would have done plugs abs replaced the weak coil in addition to this TSB. He took his vehicle to another place on a Sunday and he now wants us to pay for the work he authorized them to do. That simply is not going to happen. When we work on anyone's car we always check it out first, even if the customer has had it diagnosed elsewhere. If he is unhappy with the work he actually paid someone for, then he needs to take it up with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.I do not have the time to bring the vehicle to the business again. I work and have 3 kids to take care of, plus school is starting this week, and my son has fall baseball. Also, I do not have the money to rent a car while my van is being repaired AGAIN.
Regards,
[redacted]
We have driven this vehicle on a number of occasions and have been unable to find ANY transmission concerns. If the Engine problems have been corrected, then all should be well. There were zero transmission trouble codes stored in the vehicles on board computer system, there were several engine codes stored, but the customer states that has been taken care of. We will of course honor our warranty and stand behind our work 100%. If additional problems arise or they are feeling any issues we are available every day and we can check the vehicle for them. Should the customer need us for any reason we will be here to serve. Thanks.
[redacted]
February 9, 2017First, we are sorry that this issue came to a complaint filed to Revdex.com. The consumer was told that I would request that we send her back her service charge, I did explain that a service charge is what we charge to service windows with problems, such as, broken glass, fogged glass,...
mechanical, etc. (note: folks do not understand that a service charge is like all service charges from the plumber, electrician, etc.) She is in [redacted] and we are located on the East side of town. These were not our Bon-Air manufactured windows At our first visit to her home, we determined that she needed 4 parts for the mechanics of the windows each at $20 and she needed 3 additional pieces of new glass and a she requested one new window. When I phoned with the prices, she said she would speak with her husband 11-17-16. When she phoned back sometime later, she decided to not purchase a new window, but just replace the glass. We would have to measure again for replacement glass since ail windows are different sizes and thickness and we could not determine the glass size for non-Bon-Air windows without an exact measure. I did not charge her for the second service charge to re-measure. Because her hours for being at home were also an issue and our problem with getting service calls for her area, the timeframe was longer than she had hoped for. 1 did apologize for the time frame, but do not recall any rude attitude on my part.We will send her the requested $60 with our apology for her inconvenience. Sincerely,Yvonne D[redacted]Service Department BON-AIR PRODUCTS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I went to a "trusted" and "reputable" facility. I have a form with THEIR name on it. A form that they guarantee to be accurate with their name on it. I was at their facility for 3 hours on 6/20/15. I do not understand for the life of me how much longer they needed to complete an accurate reading. The TBS was out at the time. If they weren't about getting money from consumers and helping them, they would have done their job correctly and found they TBS the first time. Had I gotten the work done there, they still would have done those unnecessary repairs. I went to the dodge shop and was informed that it was a bad diagnosis and I should have been referred to the Dealer shop per the TBS. When shops don't do their job correctly, this is what happens. My cylinder head needed to be replaced. Which was handled and could only be handled by dodge for my vehicle. Now I am out of $461 for Danco not doing their job correctly. I am not satisfied with her response and she was very rude on the phone and well as in her response which further shows me the type of people I am dealing with. They should admit to their inability to do their job right the first time which lead me to spending money I did NOT have to spend. I want what they costed me back. Thank you in advance.
Regards,
[redacted]
Revdex.com Complaint [redacted] [redacted]In an effort to provide even better customer service [redacted] is working directly with to get her car back on the road. We have replaced some electronics on the vehicle to help resolve the issue. We have gone over and above to keep the customer...
happy. Should she need to contact us we are always available at [redacted] or online at GoDanco.com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Again, I am not sure where to turn here. I've never had a customer ask me to reimburse him for an expense that he did not incur here. We charged this customer absolutely nothing. He took his car to another facility. If the repairs did not fix the vehicle, then that is between him and the repair facility he actually paid to do the repairs. He really needs to file a complaint against them. We would just perform repairs without checking out a vehicle first. [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The codes that were for the check engine light were repaired and the vehicle taken back to Danco before my original complaint was filed. Between the repairs and Danco having my vehicle I had to rent a car from a friend for a month. I do not have the money to rent another vehicle and I have a child with a heart condition so I can not be without transportation. On top of the transmission not being repaired Danco did not bother to call me and tell me that they could not fix the transmission. I had to call them to know anything. The day I was picking up my van they were supposed to take it back to the dealershipo and did not. I had to drive an additional 20 minutes to get my vehicle back. The van STILL has the same transmission problems as it did when Danco did the original work on the vehicle in 2013.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, the company did drive my van and they say they can not get it to duplicate the problem. However the engine codes they are talking about were repaired and the vehice was sent back to them. They say they talked to the manager at [redacted], he is the one who was in teh van with me when the transmission slipped. So if they talked to him they would know what was going on. He told me that he explained to Danco what was going on and how to duplicate it. I am not sure why they think I would want my van to have transmission problems, I need my vehicle for work and transportation for my children. Why would I want to pay someone to borrow a vehicle if there was nothing wron with mine? The issue now becomes that the warranty is up on the van this month so they will no longer be responsible for anything.
Regards,[redacted]
Dear, Ms. [redacted] You brought your vehicle into Danco Transmission & Auto Care on December 5, 2017 with a concern of no acceleration and revving high rpms. We promptly checked the vehicle and reported to you that the problem was inside the transmission and recommended we remove dismantle...
and inspect it to find the exact cause of the failure. We spoke to your mother Ruth on 12/6 and after conferring with you, authorization was given to remove and dismantle the transmission. Upon internal inspection of the transmission we found severe damage inside. The transmission had come completely apart and had so much damage that the parts would have cost more than a replacement unit. Upon hearing this information, you elected to replace the transmission per our recommendation on Dec 7. We ordered the parts and continued with the repair. When we repair or replace any transmission we always flush and thoroughly clean the transmission cooling system with a machine that uses a heated fluid to clean and get rid of all old material that may be left in the transmission cooling system. (Please note that like many vehicles, your vehicle has a completely sealed and separate cooling system from the engine. There is no way that any metal or debris from the transmission can get into your engine. I just wanted to take the time to educate you a bit on that.) The transmission was installed into your vehicle and you picked it up and paid for your repair on Dec 11, 2017. On Dec 12 you called us with a concern of transmission not changing ratios and won’t go past 15 MPH. We promptly towed in the vehicle to check it and found that the Electronic Control Computer for your transmission had lost its memory and had to be re flashed. We flashed it prior to you picking up your car and verified that all was well with a road test prior to delivery. We reflashed the computer and tested to verify all was well. We returned it to you on that same day. On 12/15 you contacted us once again, at that point you had driven about 100 miles, and all was good until you noticed that the Shifter gets stuck in low gear. We checked it again and noticed that the computer had again lost its memory. Rather than take any further chances we elected to replace both the computer and the transmission under full warranty and ordered them. You picked up your vehicle on Dec 19th. You contacted us again on Jan 12 and had a concern of Oil Leaks and a smell. It had seemed that you had already had someone check out the vehicle and knew that it was not a transmission issue but since we had worked on it about a month earlier you dropped it off for us to check. On that date we were in the middle of a fairly large snow storm and were unable to get your car checked out so quickly as we had previously. You returned at the end of the day saying that you were just going to take the vehicle even though we had not had an opportunity to fully check it for you. You took your vehicle. A few days later we receive your negative google review and your letter to the Revdex.com stating you want your money back because now your car has another issue. It is unfortunate that you did have to bring the vehicle back to us 2 times with transmission issues, but this is why we provide you with a full warranty. The manufacturer ([redacted]) has had tons of issues with this CVT Transmission, we only replaced the transmission and on occasion we can get a faulty unit as we did in your case. We would like to have the opportunity to check out your vehicle and address any concerns that you have, but you must give us the opportunity to do so. I seems from your letter that you know you have another issue with this vehicle and are somehow trying to tie the transmission failure in with some other issue on the vehicle and Danco must be at fault because you had to bring the vehicle back 2 times with a transmission concern. It appears that you are jumping to alot of conclusions, most of which are totally unfounded. The simple fact is that no matter the problem, whether or not it is the transmission that is under full warranty with us, we would simply like the opportunity to help you out. Give us the opportunity and lets see what we can do for your issue, rather than you just getting mad, taking your vehicle and posting negative comments and complaints to Revdex.com. We will be glad to help you out and do everything possible to make you a satisfied customer. It is not by luck or chance that we have been in business with stellar reviews since 1970. We work hard to help our customers and will continue to do so. Thank You. Joe S[redacted], GM Danco Transmission & Auto Care