The customer placed her order after the cut off for Fall delivery, which was 82016)Orders placed after 8201*We can provide screenshots to validate thisIf she did reach out on 1/ [redacted] and 2/*, it was either with a different email address or over the phoneAfter the customer reached out on 3/*, our support representative Daniel A [redacted] offered to send all but two items from her order that are being custom builtShe responded on Monday 3/ [redacted] confirming that this is what she wants to doWe will be shipping her order early next week
We got in touch with the customer on 9/ [redacted] after receiving his email inquiry on 9/**.He was asking for an update on his order status, to which we replied that we could finally ship itHe then noted he'd already filed a complaint, but still wanted the orderWe obliged and got it shipped out for him.In the four previous communications, the customer requested updates on the order which we gladly provided via both phone and emailWe explained about the delays we faced in changing to our new fulfillment center, and that a precise delivery date could not be provided due to the nature of having a partner company processing our shipments.No request for a refund or cancellation was made, but we would have been happy to provide one if he hadA fifth inquiry (email) was missed by our team, which seems to have resulted in the concern and this ensuing complaintWe resolved the situation by shipping the order and providing the customer with the tracking info
The customer placed her order after the cut off for Fall delivery, which was 82016)Orders placed after 8201*We can provide screenshots to validate thisIf she did reach out on 1/ [redacted] and 2/*, it was either with a different email address or over the phoneAfter the customer reached out on 3/*, our support representative Daniel A [redacted] offered to send all but two items from her order that are being custom builtShe responded on Monday 3/ [redacted] confirming that this is what she wants to doWe will be shipping her order early next week
We got in touch with the customer on 9/ [redacted] after receiving his email inquiry on 9/**.He was asking for an update on his order status, to which we replied that we could finally ship itHe then noted he'd already filed a complaint, but still wanted the orderWe obliged and got it shipped out for him.In the four previous communications, the customer requested updates on the order which we gladly provided via both phone and emailWe explained about the delays we faced in changing to our new fulfillment center, and that a precise delivery date could not be provided due to the nature of having a partner company processing our shipments.No request for a refund or cancellation was made, but we would have been happy to provide one if he hadA fifth inquiry (email) was missed by our team, which seems to have resulted in the concern and this ensuing complaintWe resolved the situation by shipping the order and providing the customer with the tracking info