From: [redacted] [mailto: [redacted] ] Sent: Wednesday, June 10, 10:AMTo: [redacted] Subject: complaint [redacted] To: [redacted] ***, Manager, Marketplace Operations From: [redacted] Re: Complaint [redacted] Dear Ms***, This complaint was registered unbeknownst to me The invoice listed me as the customer and that is because I had agreed to, and did, pay for the work The car is owned by my daughter; the complainant is her fiancé, who is very knowledgeable about automobiles My daughter and the complainant expected communication about the progress of the job to be with them Inadvertently, I became the locus of contact which I believe contributed significantly to the breakdown of trust between the complainant and the business Though my intention was to support a speedy and safe repair of the car, my stepping in disrupted the direct communication between the owner/drivers of the vehicle and the business and I apologize to all I have had only helpful experiences with [redacted] Brothers’ staff since around I realize that there were complexities in this recent experience and have made attempts to speak with both parties I will write a more complete response after I have had the opportunity to talk with both Mr [redacted] and Mr [redacted] Sincerely, [redacted]
From: [redacted] [mailto: [redacted] ] Sent: Wednesday, June 10, 10:AMTo: [redacted] Subject: complaint [redacted] To: [redacted] ***, Manager, Marketplace Operations From: [redacted] Re: Complaint [redacted] Dear Ms***, This complaint was registered unbeknownst to me The invoice listed me as the customer and that is because I had agreed to, and did, pay for the work The car is owned by my daughter; the complainant is her fiancé, who is very knowledgeable about automobiles My daughter and the complainant expected communication about the progress of the job to be with them Inadvertently, I became the locus of contact which I believe contributed significantly to the breakdown of trust between the complainant and the business Though my intention was to support a speedy and safe repair of the car, my stepping in disrupted the direct communication between the owner/drivers of the vehicle and the business and I apologize to all I have had only helpful experiences with [redacted] Brothers’ staff since around I realize that there were complexities in this recent experience and have made attempts to speak with both parties I will write a more complete response after I have had the opportunity to talk with both Mr [redacted] and Mr [redacted] Sincerely, [redacted]