iI [redacted] DOYLE WOULD LIKE TO DISPUTE THE WAY THIS TRANSACTION TOOK PLACE MR [redacted] CAME TO ME AND I CHECKED HIS CAR TO MAKE SURE IT WAS THE CLUTCH THAT WAS BAD ON HIS CAR IT WAS THE PROBLEM AND I INITIALLY GAVE HIM A PRICE TO REPLACE THE CLUTCH MR [redacted] AT THIS POINT TOLD ME TO ORDER THE CLUTCH WHICH TOOK SEVERAL DAYS TO GET FROM THE DEALER WHEN I ORDERED THE CLUTCH THEY SAID I HAD TO ORDER A NEW BOLT WITH THE CLUTCH SO I DID WHEN WE WENT TO TAKE THE CENTER BOLT OUT OF THE CLUTCH WHICH HAD A VERY SHALLOW ALLEN HEAD BOLT ON IT WHICH WAS EXTREMELY TIGHT AND THE ALLEN HEAD STRIPPED BEFORE IT WOULD COME LOOSE AT THIS POINT I CALLED MR [redacted] AND TOLD HIM THAT THE BOLT WOULD NOT COME LOOSE ON THE CLUTCH AND ASKED HIM TO COME BY SO I COULD SHOW HIM WHAT I WAS TALKING ABOUT HE REFUSED AND STARTED GETTING SMART WITH ME SAYING THAT I SHOULD BE ABLE TO GET THIS BOLT LOOSE WHICH IN MOST CASES I WOULD HAVE THOUGHT IT WOULD COME OUT RELATIVELY EASY' THE BOLT HEAD WAS BASICALLY FLUSH WITH THE FRONT CLUTCH HUB AND GAVE ME NO WAY TO GET ANY TYPE OF TOOL TO GET IT LOOSE I CALLED HIM BACK AND AGAIN ASKED HIM TO STOP BY AND HE REFUSED AGAIN I TRIED SEVERAL METHODS TO GET THIS BOLT TO COME LOOSE BUT IT WOULD NOT MR [redacted] SAID I BETTER GET IT LOOSE AND I TOLD HIM IT WOULD NOT COME LOOSE I TOLD HIM IT WAS NOT MY CAR AND IT WAS NOT MY FAULT THE BOLT WAS SEIZED HE SAID AS LONG AS IT WAS ON MY LOT IT WAS MY CAR AND MY PROBLEM I TOLD HIM AT THIS POINT THE ONLY WAY I COULD SEE TO FIX THE PROBLEM WAS TO PUT A NEW COMPRESSOR ONCE AGAIN HE ACTED AS IF IT WAS MY CAR AND MY PROBLEM SO DAYS LATER HIS WIFE CALLS AND WANTS TO KNOW WHAT IT WAS GONNA TAKE TO FIX THE CAR I TOLD HER IT WOULD NEED A NEW COMPRESSOR AND I FOUND ONE FROM THE ORIGINAL EQUIPMENT MANUFACTURER AT A BETTER PRICE THAN THE DEALERSHIP WANTED AND I WOULD GIVE THEM 20% OFF PARTS AND LABOR ON THE JOB SHE SAID THAT SHE NEEDED THE CAR BY THAT FRIDAY AND WANTED TO KNOW IF IT COULD BE COMPLETED BY THEN I TOLD HER YES AND SHE SAID FINE THEN THE COMPRESSOR WAS EXPEDITED TO US AND ACTUALLY GOT HERE A DAY EARLY I PUT THE COMPRESSOR ON THE CAR AND CHARGED THE A/C AND HAD IT FINISHED BY THAT THURSDAY EVENING I CALLED MR [redacted] AND LEFT A MESSAGE THE CAR WAS DONE I DID NOT HEAR FROM MR [redacted] UNTIL SOMEWHERE AROUND FRIDAY MID DAY HE ASKED WHAT THE BILL WAS AND I TOLD HIM THE EXACT SAME PRICE I HAD QUOTED TO HIS WIFE HE SAID HE WASN'T PAYING ME I SAID YES YOU ARE OR YOU WONT GET THE CAR HE SAID I NEVER TOLD YOU TO ORDER THE COMPRESSOR I SAID NO YOU DIDN'T YOU HAD YOUR WIFE CALL AND SHE SAID TO HE SAID SHE DID NOT AND AGAIN SAID HE WASN'T PAYING HE THEN GOT OFF THE PHONE AND IN THE MEAN TIME I STARTED THINKING I'M NOT GOING TO TAKE A CHECK OR A CHARGE CARD FOR THIS SALE WITH THE WAY HE IS ACTING HE THEN ONCE AGAIN SENDS HIS WIFE DOWN TO CHECK ON THE BILL AND SHE NOW SAYS SHE NEVER TOLD ME TO GET THE COMPRESSOR YET THEY BOTH MENTIONED THAT IT WAS EXPEDITED IN HERE IF SHE DID NOT TELL ME TO ORDER IT HOW WOULD SHE KNOW IT WAS EXPEDITED IN HERE FROM CALIFORNIA I TOLD HER THE TOTAL ON THE BILL AND I WOULD ONLY ACCEPT CASH SHE SAID I WOULD HAVE TO TAKE A CHECK OR CHARGE CARD AND I SAID NO CASH ONLY SHE THEN GOT A SMART ATTITUDE WITH ME AND SAID THAT WAS FINE BUT SHE WAS GONNA PAY ME IN DOLLAR BILLS FOR THE REPAIR OF ALMOST AND I SAID THAT'S FINE BUT I WOULD HAVE TO COUNT IT.AND THAT COULD TAKE A WHILE SO SHE STOMPED OFF AND FINALLY CAME BACK WITH THE CASH IT WAS NOT ALL IN DOLLAR BILLS BUT IT WAS MOSTLY IN SMALL BILLS AS IN A FEW FIFTY'S AND A FEW TWENTIES BUT MOSTLY TENS , FIVES AND ONES THE CHANGE AMOUNT WAS ALL IN PENNIES I THOUGHT THIS WAS RATHER IMMATURE ON HER PART BUT I DID NOT SAY ANYTHING ABOUT THAT UNTIL SHE INSINUATED THAT I PROBABLY COULDN'T COUNT ANYWAYRIGHT AFTER THIS SHE MISCOUNTS THE MONEY AND I HAD A WITNESS TO THIS AND ACTS LIKE A SMART --- ONCE AGAIN NOW TAKE NOTE THAT I HAD GIVEN THEM A 20% DISCOUNT ON PARTS AND LABOR AND HAD NOT CHARGED THEM A DIME FOR THE NEARLY THREE HOURS I SPENT TRYING TO GET THIS BOLT OUT ON THE NEW COMPRESSOR ON THE WORK BENCH NOT THE CAR I TOOK THIS SAME BOLT OUT OF THE NEW COMPRESSOR AND IT WAS EXTREMELY TIGHT AND HAD LOCTITE ON THE BOLT I PUT THE NEW BOLT WITH A MM HEAD THAT NISSAN SENT WITH THE CLUTCH ON THE NEW COMPRESSOR TO ELIMINATE THIS PROBLEM IN THE FUTURE THEN I TOLD THE BOY WHO WAS HELPING ME TO MOVE THE TRUCK SO SHE COULD GET HER CAR OUT WHEN HE WALKED UP THERE TO MOVE THE TRUCK FOR HER SHE SAID THAT THEY HAD CALLED THE DEALER AND THEY TOLD THEM THEY HAD PROBLEMS WITH THIS BOLT SO THEY ALREADY KNEW THIS PRIOR TO ALL THEY COMPLAINING THEY WERE DOING YET CHOSE TO COMPLAIN ANYWAY I THINK I WENT ABOVE AND BEYOND BY GIVING THEM THE 20# OFF PARTS AND LABOR AND NOT CHARGING THEM FOR THE OTHER NEARLY THREE HOURS I SPENT TRYING TO GET THIS BOLT LOOSE I COULD HAVE CHARGED THEM FULL PRICE AND FOR THE THREE HOURS BUT I CHOSE NOT TO I THINK I HAVE BEEN MORE THAN FAIR WITH MR [redacted] AND HIS WIFE AND THERE ACTIONS WERE VERY CHILDISH AND I WILL NOT BE GIVING MR [redacted] ANY MONEY BACK ON THIS MATTER IT WAS INDEED HIS CAR WITH THE FROZEN BOLT I DID NOT CAUSE THIS IN ANY WAY SHAPE OR FORM
MRS [redacted] CAR WAS BROUGHT IN ON AUG1ST WITH THE COMPLAINT OF A/C NOT COOLING NOT AUGUST THE 9TH AS SHE STATED AT THAT TIME IT WAS DETERMINED THAT THE CLUTCH COIL ON HER HONDA ODYSSEY VAN WAS BAD THE PART WAS ORDERED FROM [redacted] AND WE RECEIVED THE PART ON AUGUST 2ND THE PART WAS INSTALLED AND THE INVOICE WAS PAID ON AUGUST 3RD AT A TOTAL PRICE OF $ I DID NOT HEAR FROM MRS [redacted] AGAIN UNTIL AUGUST THE 11TH AT WHICH TIME SHE BROUGHT THE VEHICLE IN AND SAID WAS NOT COOLING I LOOKED AT THE VEHICLE AND THE COMPRESSOR WAS LOCKED UP AT THIS TIME I LOOKED UP PRICES FROM MY SUPPLIER AND THE COMPRESSOR LISTED OUT AT $ AT THIS POINT I TOLD MRS [redacted] THAT HER VEHICLE WOULD NEED A NEW COMPRESSOR THE ORIGINAL PART WE PUT ON WAS A CLUTCH COIL THAT COST MRS [redacted] $PLUS LABOR, OIL, DYE, AND REFRIGERANT FOR A TOTAL 0F $WHICH WAS DONE DAYS PRIOR AND NOT ONCE BEFORE THE 11TH OF AUGUST DID MRS [redacted] SAY HER VEHICLE WAS NOT COOLING AUGUST WAS PROBABLY THE HOTTEST MONTH OF THE YEAR AND I BELIEVE IF THE VEHICLE WAS NOT COOLING AS MRS [redacted] STATES SINCE SHE PICKED IT UP I WOULD HAVE HEARD FROM HER BEFORE AUGUST THE 11TH ON AUGUST THE 11TH 2013I TOLD MRS [redacted] SHE NEEDED A COMPRESSOR IT LISTED FOR $AND I TOLD MRS [redacted] I WOULD DISCOUNT THE COMPRESSOR $FOR A PRICE OF $ I ALSO TOLD HER THERE WOULD BE NO LABOR CHARGES WHATSOEVER NOR WOULD I CHARGE HER FOR OIL, DYE OR REFRIGERANT SO AT THIS POINT I HAD GIVEN MRS [redacted] BACK $BACK IN DISCOUNTS ON THE COMPRESSOR FROM THE PART SHE ORIGINALLY BOUGHT AT A COST OF $ THIS DISCOUNT LEFT ME ACTUALLY LOOSING MONEY ON THE ORIGINAL PART I SOLD HER WHICH BY ALL MEANS I AM QUITE SURE WORKED WITHOUT ANY PROBLEMS FOR THIS DAY PERIOD AS IT WAS IN THE MID TO UPPER 90'S DURING MOST OF THOSE DAYS SO I'M QUITE SURE IF IT DID NOT COOL I WOULD HAVE HEARD ABOUT IT SO ON THE 11TH OF AUGUST I ORDERED A NEW COMPRESSOR FOR MRS [redacted] VEHICLE AND IT WAS PICKED UP AND BILLED ON AUGUST 12TH AT THE DISCOUNTED PRICE I HAD QUOTED MRS [redacted] ON THE COMPRESSOR PLUS SALES TAX NO LABOR CHARGES WHATSOEVER OR CHARGES FOR REFRIGERANT, OIL, OR DYE THE NEXT TIME I HEARD FROM MRS [redacted] WAS ON AUGUST 22ND AT WHICH POINT SHE STATED THE VEHICLE COOLED GOOD WHEN IT WAS MOVING BUT NOT VERY WELL WHEN SHE STOPPED MOVING I LOOKED AT THE VEHICLE AND NOTICED THAT ONE OF HER TWO FANS BY THE RADIATOR HAD THE BLADES JUST LAYING IN THE SHROUD NOT WORKING THE BLADES HAD COME APART I CHECKED THE FAN MOTOR ITSELF AND IT WORKED SO I TOLD HER WE WOULD NEED TO GET FAN BLADES AND ONCE AGAIN I AGREED TO PUT THIS PART ON AT NO LABOR CHARGES AT ALL TO HER ONLY THE PRICE OF FAN BLADES WHICH WAS FROM [redacted] PLUS SALES TAX I ORDERED THE FAN BLADES WHICH I RECEIVED FROM [redacted] ON THE 23RD OF AUGUST AND INSTALLED THEM WHILE RUNNING THE VEHICLE TO CHECK EVERYTHING OUT THE NEW SET OF FAN BLADES CAME APART JUST LIKE THE ONE I HAD JUST TAKEN OFF THE CENTER PART OF BOTH SETS OF BLADES HAD COME APART THE EXACT SAME THE NEW SET I HAD JUST PUT ON MINUTES PRIOR HAD MELTED THE VEHICLE HAS 142,MILES ON IT SO THE ORIGINAL BLADES I ASSUMED HAD GONE BAD FROM JUST WEAR AND TEAR FROM 142,MILES OF DRIVING AND THE FAN MOTOR WORKED AND WAS QUIET BUT WHEN THE SECOND SET OF BLADES DID THE SAME THING WITHIN MINUTES I KNEW THE MOTOR HAD TO BE GETTING VERY HOT TO MELT THEMTHAT SET MELTED IN MINUTES TIME SO IT TENDS TO LEAD ME TO BELIEVE THE FIRST SET DID THE SAME THING I DID TRY TO CALL MRS [redacted] WHO HAD EARLIER SAID SHE WAS GOING TO A MOVIE IN [redacted] I KNEW AT THIS POINT IT WAS GOING TO NEED THE COMPLETE FAN ASSY I COULD'T GET IN TOUCH WITH HER SO I KNEW SHE WOULD BE RETURNING LATER THAT EVENING EXPECTING HER VEHICLEAT THIS POINT WE PUT THE COMPLETE FAN ASSYON HER VEHICLE AGAIN AT THE COST OF THE FAN ASSYWHICH FROM MY SUPPLIER WAS WHEN SHE ARRIVED I EXPLAINED TO HER WHAT HAD HAPPENED AND I HAD TO PUT THE WHOLE ASSYON I WAS NOT CHARGING HER FOR THE FAN BLADES THAT HER VEHICLE HAD JUST BURNT UP THAT I HAD TO BUY FROM [redacted] NOR WAS I CHARGING HER FOR LABOR FOR PUTTING FAN BLADES ON FIST NOR LABOR WHEN I HAD TO PUT THE COMPLETE ASSYIN HER VEHICLE MRS [redacted] WAS BEING VERY UGLY AT THIS POINT ACTING AS IF I SHOULD PAY FOR ALL THE PARTS I TOLD HER I WAS ALLREADY GOING TO TAKE A TOTAL LOSS ON THE FAN BLADES AND HAD BENT OVER BACKWORDS TO GET THINGS RESOLVED AND NOW FOR THE THIRD TIME WORKED ON HER VEHICLE WITHOUT CHARGING HER A SINGLE PENNY IN LABOR BUT I COULD NOT PAY FOR A FAN ASSYTHAT I HAD NOT ORIGINALLY SOLD HER AND WAS IN FACT THE ONE THAT CAME ON THE VEHICLE NEW 142,MILES AGO SHE WAS STILL QUITE UGLY TO ME AND SHE LEFT THE VEHICLE AND WE PUT THE FAN ASSYON IT SHE CAME IN THE FOLLOWING DAY AUGUST 24TH TO PICK UP HER VEHICLE I TOLD HER HOW MUCH THE BILL WAS FOR THE FAN ASSYONLY PLUS TAX NO LABOR AT ALL SHE WAS STILL QUITE UGLY TO ME AT THIS POINT SHE REQUESTED THE INVOICES FOR ALL THE PARTS I PUT ON HER VEHICLE I KNOW OF NO BUSINESS THAT GIVES THERE CUSTOMERS COPIES OF THERE INVOICES FROM THERE VENDORS THEY GIVE THEM INVOICES FROM WHERE THE CUSTOMER PAYS THERE BILL WHICH I HAD ALREADY GIVEN MRS [redacted] FROM BEFORE AND WAS GOING TO GIVE HER ONCE AGAIN ONCE SHE PAID ME BUT NO MRS [redacted] WANTED COPIES OF MY INVOICES FROM MY VENDORS AT THIS POINT I HAD HAD QUITE ENOUGH OF HER BEING RUDE AND UGLY TO ME SO I DID TELL HER SHE DID NOT OWE ME A DIME AND THAT IF SHE HAD THAT MUCH DISTRUST OF ME AFTER ALL THAT I HAD DONE FREE OF CHARGE TO TRY TO MAKE HER SATISFIED THAT I WOULD RATHER HER NOT PAY MEI ALSO TOLD HER THAT AFTER ALL OF THIS I WOULD RATHER JUST NOT DO BUSINESS WITH HER AGAIN AT NO POINT DID I TELL MRS [redacted] I WOULD NOT STAND BEHIND MY WORK I HAD ALREADY DONE I JUST PLAINLY STATED THAT I WOULD RATHER NOT HAVE ANY OTHER FUTURE DEALINGS WITH HER WARRANTY STANDS AND I NEVER TOLD HER IT DIDN'T BUT IF THERE IS TO BE ANY WARRANTY CLAIMS IT WILL BE THROUGH ME SO THAT I KNOW THERE IS AN ACTUAL PROBLEM NOT BY THE PERSON OF HER CHOICE AS SHE STATES SHE WANTS I THINK I HAVE ALREADY WENT WAY ABOVE AND BEYOND FOR THIS LADY AND HER COMPLAINTS HAVE NO MERIT AT ALL
iI [redacted] DOYLE WOULD LIKE TO DISPUTE THE WAY THIS TRANSACTION TOOK PLACE MR [redacted] CAME TO ME AND I CHECKED HIS CAR TO MAKE SURE IT WAS THE CLUTCH THAT WAS BAD ON HIS CAR IT WAS THE PROBLEM AND I INITIALLY GAVE HIM A PRICE TO REPLACE THE CLUTCH MR [redacted] AT THIS POINT TOLD ME TO ORDER THE CLUTCH WHICH TOOK SEVERAL DAYS TO GET FROM THE DEALER WHEN I ORDERED THE CLUTCH THEY SAID I HAD TO ORDER A NEW BOLT WITH THE CLUTCH SO I DID WHEN WE WENT TO TAKE THE CENTER BOLT OUT OF THE CLUTCH WHICH HAD A VERY SHALLOW ALLEN HEAD BOLT ON IT WHICH WAS EXTREMELY TIGHT AND THE ALLEN HEAD STRIPPED BEFORE IT WOULD COME LOOSE AT THIS POINT I CALLED MR [redacted] AND TOLD HIM THAT THE BOLT WOULD NOT COME LOOSE ON THE CLUTCH AND ASKED HIM TO COME BY SO I COULD SHOW HIM WHAT I WAS TALKING ABOUT HE REFUSED AND STARTED GETTING SMART WITH ME SAYING THAT I SHOULD BE ABLE TO GET THIS BOLT LOOSE WHICH IN MOST CASES I WOULD HAVE THOUGHT IT WOULD COME OUT RELATIVELY EASY' THE BOLT HEAD WAS BASICALLY FLUSH WITH THE FRONT CLUTCH HUB AND GAVE ME NO WAY TO GET ANY TYPE OF TOOL TO GET IT LOOSE I CALLED HIM BACK AND AGAIN ASKED HIM TO STOP BY AND HE REFUSED AGAIN I TRIED SEVERAL METHODS TO GET THIS BOLT TO COME LOOSE BUT IT WOULD NOT MR [redacted] SAID I BETTER GET IT LOOSE AND I TOLD HIM IT WOULD NOT COME LOOSE I TOLD HIM IT WAS NOT MY CAR AND IT WAS NOT MY FAULT THE BOLT WAS SEIZED HE SAID AS LONG AS IT WAS ON MY LOT IT WAS MY CAR AND MY PROBLEM I TOLD HIM AT THIS POINT THE ONLY WAY I COULD SEE TO FIX THE PROBLEM WAS TO PUT A NEW COMPRESSOR ONCE AGAIN HE ACTED AS IF IT WAS MY CAR AND MY PROBLEM SO DAYS LATER HIS WIFE CALLS AND WANTS TO KNOW WHAT IT WAS GONNA TAKE TO FIX THE CAR I TOLD HER IT WOULD NEED A NEW COMPRESSOR AND I FOUND ONE FROM THE ORIGINAL EQUIPMENT MANUFACTURER AT A BETTER PRICE THAN THE DEALERSHIP WANTED AND I WOULD GIVE THEM 20% OFF PARTS AND LABOR ON THE JOB SHE SAID THAT SHE NEEDED THE CAR BY THAT FRIDAY AND WANTED TO KNOW IF IT COULD BE COMPLETED BY THEN I TOLD HER YES AND SHE SAID FINE THEN THE COMPRESSOR WAS EXPEDITED TO US AND ACTUALLY GOT HERE A DAY EARLY I PUT THE COMPRESSOR ON THE CAR AND CHARGED THE A/C AND HAD IT FINISHED BY THAT THURSDAY EVENING I CALLED MR [redacted] AND LEFT A MESSAGE THE CAR WAS DONE I DID NOT HEAR FROM MR [redacted] UNTIL SOMEWHERE AROUND FRIDAY MID DAY HE ASKED WHAT THE BILL WAS AND I TOLD HIM THE EXACT SAME PRICE I HAD QUOTED TO HIS WIFE HE SAID HE WASN'T PAYING ME I SAID YES YOU ARE OR YOU WONT GET THE CAR HE SAID I NEVER TOLD YOU TO ORDER THE COMPRESSOR I SAID NO YOU DIDN'T YOU HAD YOUR WIFE CALL AND SHE SAID TO HE SAID SHE DID NOT AND AGAIN SAID HE WASN'T PAYING HE THEN GOT OFF THE PHONE AND IN THE MEAN TIME I STARTED THINKING I'M NOT GOING TO TAKE A CHECK OR A CHARGE CARD FOR THIS SALE WITH THE WAY HE IS ACTING HE THEN ONCE AGAIN SENDS HIS WIFE DOWN TO CHECK ON THE BILL AND SHE NOW SAYS SHE NEVER TOLD ME TO GET THE COMPRESSOR YET THEY BOTH MENTIONED THAT IT WAS EXPEDITED IN HERE IF SHE DID NOT TELL ME TO ORDER IT HOW WOULD SHE KNOW IT WAS EXPEDITED IN HERE FROM CALIFORNIA I TOLD HER THE TOTAL ON THE BILL AND I WOULD ONLY ACCEPT CASH SHE SAID I WOULD HAVE TO TAKE A CHECK OR CHARGE CARD AND I SAID NO CASH ONLY SHE THEN GOT A SMART ATTITUDE WITH ME AND SAID THAT WAS FINE BUT SHE WAS GONNA PAY ME IN DOLLAR BILLS FOR THE REPAIR OF ALMOST AND I SAID THAT'S FINE BUT I WOULD HAVE TO COUNT IT.AND THAT COULD TAKE A WHILE SO SHE STOMPED OFF AND FINALLY CAME BACK WITH THE CASH IT WAS NOT ALL IN DOLLAR BILLS BUT IT WAS MOSTLY IN SMALL BILLS AS IN A FEW FIFTY'S AND A FEW TWENTIES BUT MOSTLY TENS , FIVES AND ONES THE CHANGE AMOUNT WAS ALL IN PENNIES I THOUGHT THIS WAS RATHER IMMATURE ON HER PART BUT I DID NOT SAY ANYTHING ABOUT THAT UNTIL SHE INSINUATED THAT I PROBABLY COULDN'T COUNT ANYWAYRIGHT AFTER THIS SHE MISCOUNTS THE MONEY AND I HAD A WITNESS TO THIS AND ACTS LIKE A SMART --- ONCE AGAIN NOW TAKE NOTE THAT I HAD GIVEN THEM A 20% DISCOUNT ON PARTS AND LABOR AND HAD NOT CHARGED THEM A DIME FOR THE NEARLY THREE HOURS I SPENT TRYING TO GET THIS BOLT OUT ON THE NEW COMPRESSOR ON THE WORK BENCH NOT THE CAR I TOOK THIS SAME BOLT OUT OF THE NEW COMPRESSOR AND IT WAS EXTREMELY TIGHT AND HAD LOCTITE ON THE BOLT I PUT THE NEW BOLT WITH A MM HEAD THAT NISSAN SENT WITH THE CLUTCH ON THE NEW COMPRESSOR TO ELIMINATE THIS PROBLEM IN THE FUTURE THEN I TOLD THE BOY WHO WAS HELPING ME TO MOVE THE TRUCK SO SHE COULD GET HER CAR OUT WHEN HE WALKED UP THERE TO MOVE THE TRUCK FOR HER SHE SAID THAT THEY HAD CALLED THE DEALER AND THEY TOLD THEM THEY HAD PROBLEMS WITH THIS BOLT SO THEY ALREADY KNEW THIS PRIOR TO ALL THEY COMPLAINING THEY WERE DOING YET CHOSE TO COMPLAIN ANYWAY I THINK I WENT ABOVE AND BEYOND BY GIVING THEM THE 20# OFF PARTS AND LABOR AND NOT CHARGING THEM FOR THE OTHER NEARLY THREE HOURS I SPENT TRYING TO GET THIS BOLT LOOSE I COULD HAVE CHARGED THEM FULL PRICE AND FOR THE THREE HOURS BUT I CHOSE NOT TO I THINK I HAVE BEEN MORE THAN FAIR WITH MR [redacted] AND HIS WIFE AND THERE ACTIONS WERE VERY CHILDISH AND I WILL NOT BE GIVING MR [redacted] ANY MONEY BACK ON THIS MATTER IT WAS INDEED HIS CAR WITH THE FROZEN BOLT I DID NOT CAUSE THIS IN ANY WAY SHAPE OR FORM
MRS [redacted] CAR WAS BROUGHT IN ON AUG1ST WITH THE COMPLAINT OF A/C NOT COOLING NOT AUGUST THE 9TH AS SHE STATED AT THAT TIME IT WAS DETERMINED THAT THE CLUTCH COIL ON HER HONDA ODYSSEY VAN WAS BAD THE PART WAS ORDERED FROM [redacted] AND WE RECEIVED THE PART ON AUGUST 2ND THE PART WAS INSTALLED AND THE INVOICE WAS PAID ON AUGUST 3RD AT A TOTAL PRICE OF $ I DID NOT HEAR FROM MRS [redacted] AGAIN UNTIL AUGUST THE 11TH AT WHICH TIME SHE BROUGHT THE VEHICLE IN AND SAID WAS NOT COOLING I LOOKED AT THE VEHICLE AND THE COMPRESSOR WAS LOCKED UP AT THIS TIME I LOOKED UP PRICES FROM MY SUPPLIER AND THE COMPRESSOR LISTED OUT AT $ AT THIS POINT I TOLD MRS [redacted] THAT HER VEHICLE WOULD NEED A NEW COMPRESSOR THE ORIGINAL PART WE PUT ON WAS A CLUTCH COIL THAT COST MRS [redacted] $PLUS LABOR, OIL, DYE, AND REFRIGERANT FOR A TOTAL 0F $WHICH WAS DONE DAYS PRIOR AND NOT ONCE BEFORE THE 11TH OF AUGUST DID MRS [redacted] SAY HER VEHICLE WAS NOT COOLING AUGUST WAS PROBABLY THE HOTTEST MONTH OF THE YEAR AND I BELIEVE IF THE VEHICLE WAS NOT COOLING AS MRS [redacted] STATES SINCE SHE PICKED IT UP I WOULD HAVE HEARD FROM HER BEFORE AUGUST THE 11TH ON AUGUST THE 11TH 2013I TOLD MRS [redacted] SHE NEEDED A COMPRESSOR IT LISTED FOR $AND I TOLD MRS [redacted] I WOULD DISCOUNT THE COMPRESSOR $FOR A PRICE OF $ I ALSO TOLD HER THERE WOULD BE NO LABOR CHARGES WHATSOEVER NOR WOULD I CHARGE HER FOR OIL, DYE OR REFRIGERANT SO AT THIS POINT I HAD GIVEN MRS [redacted] BACK $BACK IN DISCOUNTS ON THE COMPRESSOR FROM THE PART SHE ORIGINALLY BOUGHT AT A COST OF $ THIS DISCOUNT LEFT ME ACTUALLY LOOSING MONEY ON THE ORIGINAL PART I SOLD HER WHICH BY ALL MEANS I AM QUITE SURE WORKED WITHOUT ANY PROBLEMS FOR THIS DAY PERIOD AS IT WAS IN THE MID TO UPPER 90'S DURING MOST OF THOSE DAYS SO I'M QUITE SURE IF IT DID NOT COOL I WOULD HAVE HEARD ABOUT IT SO ON THE 11TH OF AUGUST I ORDERED A NEW COMPRESSOR FOR MRS [redacted] VEHICLE AND IT WAS PICKED UP AND BILLED ON AUGUST 12TH AT THE DISCOUNTED PRICE I HAD QUOTED MRS [redacted] ON THE COMPRESSOR PLUS SALES TAX NO LABOR CHARGES WHATSOEVER OR CHARGES FOR REFRIGERANT, OIL, OR DYE THE NEXT TIME I HEARD FROM MRS [redacted] WAS ON AUGUST 22ND AT WHICH POINT SHE STATED THE VEHICLE COOLED GOOD WHEN IT WAS MOVING BUT NOT VERY WELL WHEN SHE STOPPED MOVING I LOOKED AT THE VEHICLE AND NOTICED THAT ONE OF HER TWO FANS BY THE RADIATOR HAD THE BLADES JUST LAYING IN THE SHROUD NOT WORKING THE BLADES HAD COME APART I CHECKED THE FAN MOTOR ITSELF AND IT WORKED SO I TOLD HER WE WOULD NEED TO GET FAN BLADES AND ONCE AGAIN I AGREED TO PUT THIS PART ON AT NO LABOR CHARGES AT ALL TO HER ONLY THE PRICE OF FAN BLADES WHICH WAS FROM [redacted] PLUS SALES TAX I ORDERED THE FAN BLADES WHICH I RECEIVED FROM [redacted] ON THE 23RD OF AUGUST AND INSTALLED THEM WHILE RUNNING THE VEHICLE TO CHECK EVERYTHING OUT THE NEW SET OF FAN BLADES CAME APART JUST LIKE THE ONE I HAD JUST TAKEN OFF THE CENTER PART OF BOTH SETS OF BLADES HAD COME APART THE EXACT SAME THE NEW SET I HAD JUST PUT ON MINUTES PRIOR HAD MELTED THE VEHICLE HAS 142,MILES ON IT SO THE ORIGINAL BLADES I ASSUMED HAD GONE BAD FROM JUST WEAR AND TEAR FROM 142,MILES OF DRIVING AND THE FAN MOTOR WORKED AND WAS QUIET BUT WHEN THE SECOND SET OF BLADES DID THE SAME THING WITHIN MINUTES I KNEW THE MOTOR HAD TO BE GETTING VERY HOT TO MELT THEMTHAT SET MELTED IN MINUTES TIME SO IT TENDS TO LEAD ME TO BELIEVE THE FIRST SET DID THE SAME THING I DID TRY TO CALL MRS [redacted] WHO HAD EARLIER SAID SHE WAS GOING TO A MOVIE IN [redacted] I KNEW AT THIS POINT IT WAS GOING TO NEED THE COMPLETE FAN ASSY I COULD'T GET IN TOUCH WITH HER SO I KNEW SHE WOULD BE RETURNING LATER THAT EVENING EXPECTING HER VEHICLEAT THIS POINT WE PUT THE COMPLETE FAN ASSYON HER VEHICLE AGAIN AT THE COST OF THE FAN ASSYWHICH FROM MY SUPPLIER WAS WHEN SHE ARRIVED I EXPLAINED TO HER WHAT HAD HAPPENED AND I HAD TO PUT THE WHOLE ASSYON I WAS NOT CHARGING HER FOR THE FAN BLADES THAT HER VEHICLE HAD JUST BURNT UP THAT I HAD TO BUY FROM [redacted] NOR WAS I CHARGING HER FOR LABOR FOR PUTTING FAN BLADES ON FIST NOR LABOR WHEN I HAD TO PUT THE COMPLETE ASSYIN HER VEHICLE MRS [redacted] WAS BEING VERY UGLY AT THIS POINT ACTING AS IF I SHOULD PAY FOR ALL THE PARTS I TOLD HER I WAS ALLREADY GOING TO TAKE A TOTAL LOSS ON THE FAN BLADES AND HAD BENT OVER BACKWORDS TO GET THINGS RESOLVED AND NOW FOR THE THIRD TIME WORKED ON HER VEHICLE WITHOUT CHARGING HER A SINGLE PENNY IN LABOR BUT I COULD NOT PAY FOR A FAN ASSYTHAT I HAD NOT ORIGINALLY SOLD HER AND WAS IN FACT THE ONE THAT CAME ON THE VEHICLE NEW 142,MILES AGO SHE WAS STILL QUITE UGLY TO ME AND SHE LEFT THE VEHICLE AND WE PUT THE FAN ASSYON IT SHE CAME IN THE FOLLOWING DAY AUGUST 24TH TO PICK UP HER VEHICLE I TOLD HER HOW MUCH THE BILL WAS FOR THE FAN ASSYONLY PLUS TAX NO LABOR AT ALL SHE WAS STILL QUITE UGLY TO ME AT THIS POINT SHE REQUESTED THE INVOICES FOR ALL THE PARTS I PUT ON HER VEHICLE I KNOW OF NO BUSINESS THAT GIVES THERE CUSTOMERS COPIES OF THERE INVOICES FROM THERE VENDORS THEY GIVE THEM INVOICES FROM WHERE THE CUSTOMER PAYS THERE BILL WHICH I HAD ALREADY GIVEN MRS [redacted] FROM BEFORE AND WAS GOING TO GIVE HER ONCE AGAIN ONCE SHE PAID ME BUT NO MRS [redacted] WANTED COPIES OF MY INVOICES FROM MY VENDORS AT THIS POINT I HAD HAD QUITE ENOUGH OF HER BEING RUDE AND UGLY TO ME SO I DID TELL HER SHE DID NOT OWE ME A DIME AND THAT IF SHE HAD THAT MUCH DISTRUST OF ME AFTER ALL THAT I HAD DONE FREE OF CHARGE TO TRY TO MAKE HER SATISFIED THAT I WOULD RATHER HER NOT PAY MEI ALSO TOLD HER THAT AFTER ALL OF THIS I WOULD RATHER JUST NOT DO BUSINESS WITH HER AGAIN AT NO POINT DID I TELL MRS [redacted] I WOULD NOT STAND BEHIND MY WORK I HAD ALREADY DONE I JUST PLAINLY STATED THAT I WOULD RATHER NOT HAVE ANY OTHER FUTURE DEALINGS WITH HER WARRANTY STANDS AND I NEVER TOLD HER IT DIDN'T BUT IF THERE IS TO BE ANY WARRANTY CLAIMS IT WILL BE THROUGH ME SO THAT I KNOW THERE IS AN ACTUAL PROBLEM NOT BY THE PERSON OF HER CHOICE AS SHE STATES SHE WANTS I THINK I HAVE ALREADY WENT WAY ABOVE AND BEYOND FOR THIS LADY AND HER COMPLAINTS HAVE NO MERIT AT ALL