To whom it may concern, After contract was signed there is a process that needs to happenWe get all paper work and drawings prepared to submit to the village for permit this takes weeks to prepareNo construction has been done because client sent email to cancel contract No one was authorized to tell client work would begin in September as it takes weeks to prepare and once paper work is submitted it could take many weeks for the village to review and may send back paper work for revisionsWe in no way misled client as to when work would begin, again there was no way to promise client when work would begin because paper work was being processedWe could not and would not be able to begin work until the permit was readyAt that time we would have contacted the client as to when we could begin the work and would ask client what there schedule would be and then we could proceedClient was told that there would be a process to get the permit In September our production manager who is in charge of all projects resigned so communication did drop off while we picked up where she left off [redacted] was a window project manager and would be the correct person to speak to regarding work scheduleOur office did not contact client to let them know that permit was ready as the paper work was still in processWe are sorry that client took off this time for vacationThere was no way to blame the village for delays as the paper work and drawings were still being processedWe in no way tried to cover up any delays in any wayWe did have delays as a result of our production manager resigning this is true and this was conveyed to the clientThere was no work completed on the job site because all paper work was not yet submitted to the villageKatlia in no way breached its contract with client [redacted] emailed client that morning to let him know that the paper work was being brought to the village for submissionThe fact that client emailed us that day was a coincidenceKatlia in no way ever misled clientKatlia's conduct was not inappropriate and never misled client in any wayKatlia did not breach our agreement and we never made the weather an excuse for any delays We could not start let alone complete any work because client wanted to cancel said contract and asked that process stop [redacted] admitted delays due to manager resigning but never admitted to any misrepresentation [redacted] never said there was nothing he could do to helpKatlia has reached out to client and client never returned callClient has since retained an attorney We asked to meet with client to sit and discuss concerns and proceed with work but client did not return callWe are willing to sit and talk with client to work out any concerns and begin there workThank you, Katlia Construction / [redacted] Style Definitions */
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: ***- Production Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@Katlia.com To Whom it may concern, We have Contacted client and brought her deposit check back to her on 10-7-Please close out this complaint Thank you, Katlia Construction
Made site visit to address some of clients concerns took pictures and discussed a plan of actionThere is a 3rd party involved regarding the counter so we will be in contact with the counter companyWe are working on resolving these interior of bathroom concerns.Thank you, Katlia Construction
To Whom It May Concern: Our project manager has been out to the home three times and determined that this is not a labor or workmanship issue This issue is regarding the tiles themselves that were purchased by Mr [redacted] There is no moisture behind the tiles; the tiles are holding a little moisture causing minimal discoloration This is more of an aesthetics issue Our warranty covers the workmanship and labor Mr [redacted] personally selected and purchased the tiles prior to the installation on his own as stated in the contract We have recommend Mr [redacted] contact the manufacturer of the tiles and have a representative visit him in home We completed a water test on the tiles on site, and within 10-seconds we experienced the same result and discoloration that Mr [redacted] is currently experiencing in the wet area of the shower We highly recommend the tile-manufacturing representative to come out onsite to perform the same test on the tiles Again, to reiterate this issue is a tile-manufacturing problem This is not related to the workmanship or laborKatlia did not provide the tiles; the customer procured them The owner and a tile expert will come out one more time in an effort to satisfy the customer We will contact the customer directly
To Whom it may Concern, We have been in contact with client and his attorney and are working out a resolution to his concerns Thank you, Katlia Construction
We have scheduled a time to meet with this client next week 12-13-at 6pm and we will address her concerns and see how we may be able to help her Thank you, Katlia Construction
Complaint: [redacted] I am rejecting this response because: There was no actual response This message originally read on 6/2/2016There is no message in the email from the client Sincerely, [redacted]
To whom it may concern, After contract was signed there is a process that needs to happenWe get all paper work and drawings prepared to submit to the village for permit this takes weeks to prepareNo construction has been done because client sent email to cancel contract No one was authorized to tell client work would begin in September as it takes weeks to prepare and once paper work is submitted it could take many weeks for the village to review and may send back paper work for revisionsWe in no way misled client as to when work would begin, again there was no way to promise client when work would begin because paper work was being processedWe could not and would not be able to begin work until the permit was readyAt that time we would have contacted the client as to when we could begin the work and would ask client what there schedule would be and then we could proceedClient was told that there would be a process to get the permit In September our production manager who is in charge of all projects resigned so communication did drop off while we picked up where she left off [redacted] was a window project manager and would be the correct person to speak to regarding work scheduleOur office did not contact client to let them know that permit was ready as the paper work was still in processWe are sorry that client took off this time for vacationThere was no way to blame the village for delays as the paper work and drawings were still being processedWe in no way tried to cover up any delays in any wayWe did have delays as a result of our production manager resigning this is true and this was conveyed to the clientThere was no work completed on the job site because all paper work was not yet submitted to the villageKatlia in no way breached its contract with client [redacted] emailed client that morning to let him know that the paper work was being brought to the village for submissionThe fact that client emailed us that day was a coincidenceKatlia in no way ever misled clientKatlia's conduct was not inappropriate and never misled client in any wayKatlia did not breach our agreement and we never made the weather an excuse for any delays We could not start let alone complete any work because client wanted to cancel said contract and asked that process stop [redacted] admitted delays due to manager resigning but never admitted to any misrepresentation [redacted] never said there was nothing he could do to helpKatlia has reached out to client and client never returned callClient has since retained an attorney We asked to meet with client to sit and discuss concerns and proceed with work but client did not return callWe are willing to sit and talk with client to work out any concerns and begin there workThank you, Katlia Construction / [redacted] Style Definitions */
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Contact Name and Title: ***- Production Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@Katlia.com To Whom it may concern, We have Contacted client and brought her deposit check back to her on 10-7-Please close out this complaint Thank you, Katlia Construction
Made site visit to address some of clients concerns took pictures and discussed a plan of actionThere is a 3rd party involved regarding the counter so we will be in contact with the counter companyWe are working on resolving these interior of bathroom concerns.Thank you, Katlia Construction
To Whom It May Concern: Our project manager has been out to the home three times and determined that this is not a labor or workmanship issue This issue is regarding the tiles themselves that were purchased by Mr [redacted] There is no moisture behind the tiles; the tiles are holding a little moisture causing minimal discoloration This is more of an aesthetics issue Our warranty covers the workmanship and labor Mr [redacted] personally selected and purchased the tiles prior to the installation on his own as stated in the contract We have recommend Mr [redacted] contact the manufacturer of the tiles and have a representative visit him in home We completed a water test on the tiles on site, and within 10-seconds we experienced the same result and discoloration that Mr [redacted] is currently experiencing in the wet area of the shower We highly recommend the tile-manufacturing representative to come out onsite to perform the same test on the tiles Again, to reiterate this issue is a tile-manufacturing problem This is not related to the workmanship or laborKatlia did not provide the tiles; the customer procured them The owner and a tile expert will come out one more time in an effort to satisfy the customer We will contact the customer directly
To Whom it may Concern, We have been in contact with client and his attorney and are working out a resolution to his concerns Thank you, Katlia Construction
We have scheduled a time to meet with this client next week 12-13-at 6pm and we will address her concerns and see how we may be able to help her Thank you, Katlia Construction
Complaint: [redacted] I am rejecting this response because: There was no actual response This message originally read on 6/2/2016There is no message in the email from the client Sincerely, [redacted]