Very disappointedI called Servpro (703-440-4071) at 11:30am and scheduled an appointment for after 5pmWhen I called back at 4:30pm to confirm my appointment window they had no record of my call! Really.....that is bad business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** Date: Thu, Dec 3, at 3:PMSubject: complaint #***To: [email protected]: *** *** , "*** *** * *** *** *** *** **" Please review this complaint Revdex.com has done nothing that I know of except pass email messages for a month, and accomplished nothing Today I received the same settlement offer that I rejected before contacting the Revdex.com Is anyone going to act on my behalf or make any recommendations based on some analysis? Offer mediation? Actually evaluate my claim and communicate with me or the business? Please reply by email, I am out of the country on business right now I feel like all I have done is wasted a month and now have to turn to legal action. *** ***
From: Revdex.com of Metro Washington DC Date: Wed, Dec 2, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ----------
Forwarded message ----------From: *** *** Date: Tue, Dec 1, at 4:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Please cancel my submitted complaint *** -- the issue was resolved ? the letter was sent to me from the Company by mistake *** ***###-###-####
The Revdex.com / [redacted]Response to complaint ID#[redacted]Owner – [redacted] Tenant – [redacted]Regarding the complaint filed by [redacted] to the Revdex.com, we (SERVPRO of Fairfax/Vienna/Oakton) have the following comments. SERVPRO acknowledges...
responsibility for causing the dispersal of particulate matter within the duct system, such as dust and dirt. SERVPRO, however, discovered excessive mold, dust and dirt in HVAC system and additional mold growth on structural components in the basement. Since particulate matter and other contamination already pre-existing in ducts, SERVPRO is not responsible for its creation or clean up. In order to address the dispersal of the above mentioned particulate matter, we (SERVPRO) sent out “crews” on four separate occasions to re-clean the affected area according to industry standard. However, this effort was short –circuited by the intervention of the owner, who acquired other sources for mold remediation. SERVPRO made a “good faith” effort for resolution of the problem by offering mold remediation and elimination of other contaminants for “free”. This offer was rejected by owner.With respect to resolution of this problem, we are now at an impasse concerning payment of debts incurred by owner and all previous settlement offers is now withdrawn. Thank you Patrick P[redacted] Business Development Manager Kalpesh P[redacted] Franchise Owner
Very disappointedI called Servpro (703-440-4071) at 11:30am and scheduled an appointment for after 5pmWhen I called back at 4:30pm to confirm my appointment window they had no record of my call! Really.....that is bad business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** Date: Thu, Dec 3, at 3:PMSubject: complaint #***To: [email protected]: *** *** , "*** *** * *** *** *** *** **" Please review this complaint Revdex.com has done nothing that I know of except pass email messages for a month, and accomplished nothing Today I received the same settlement offer that I rejected before contacting the Revdex.com Is anyone going to act on my behalf or make any recommendations based on some analysis? Offer mediation? Actually evaluate my claim and communicate with me or the business? Please reply by email, I am out of the country on business right now I feel like all I have done is wasted a month and now have to turn to legal action. *** ***
From: Revdex.com of Metro Washington DC Date: Wed, Dec 2, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ----------
Forwarded message ----------From: *** *** Date: Tue, Dec 1, at 4:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Please cancel my submitted complaint *** -- the issue was resolved ? the letter was sent to me from the Company by mistake *** ***###-###-####
The Revdex.com / [redacted]Response to complaint ID#[redacted]Owner – [redacted] Tenant – [redacted]Regarding the complaint filed by [redacted] to the Revdex.com, we (SERVPRO of Fairfax/Vienna/Oakton) have the following comments. SERVPRO acknowledges...
responsibility for causing the dispersal of particulate matter within the duct system, such as dust and dirt. SERVPRO, however, discovered excessive mold, dust and dirt in HVAC system and additional mold growth on structural components in the basement. Since particulate matter and other contamination already pre-existing in ducts, SERVPRO is not responsible for its creation or clean up. In order to address the dispersal of the above mentioned particulate matter, we (SERVPRO) sent out “crews” on four separate occasions to re-clean the affected area according to industry standard. However, this effort was short –circuited by the intervention of the owner, who acquired other sources for mold remediation. SERVPRO made a “good faith” effort for resolution of the problem by offering mold remediation and elimination of other contaminants for “free”. This offer was rejected by owner.With respect to resolution of this problem, we are now at an impasse concerning payment of debts incurred by owner and all previous settlement offers is now withdrawn. Thank you Patrick P[redacted] Business Development Manager Kalpesh P[redacted] Franchise Owner