K R B Contractors

Hello, I'm sorry to hear that you are not satisfied with the product that you purchasedI appreciate your suggestions and apologize for the misunderstanding regarding our return policyIt is stated very clearly and multiple times in our return policy that is listed on the homepage of our website We do want to make all returns as hassle free as possible however the proper requirements must be metThis is the link to our return policy https://www.ajusa.com/shipping-policy/ and this is the specific text pertaining to this issue from this page."Re-sellable condition means that the item needs to be returned in its original condition with no scratches, tears, marks, or blemishes.We will not accept a return of any items that have been installed, altered or modified in any way."Unfortunately the product has been installed and thus is not in it's original condition and is not re-sellable thus we cannot accept it as a returnWe understand that this has caused frustration however that is our company policy regarding returnsThank you for your understanding,AJ-USA, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not been contacted by AJ_USA Incat allI am still awaiting a response from them Regards, [redacted] ***

We apologize for the customers’ displeasure of this refundThis order was originally placed and fulfilled on 11/8/We were contacted on 8/2/regarding returning the front drivers side for a warranty refund, at that time we sent an email providing a return shipping label and informing them that "Any shipping expenses incurred on original delivery, even with free shipping will be deducted from the refund.” This is in accordance with our return policy on our website which states the following: To initiate a warranty claim please contact a Customer Care Representative at [redacted] .All warranty returns require a Return Authorization number and are subject to inspection.A copy of your original purchase receipt or packing slip must be included with the returnAll outbound shipping costs paid by AJUSA.com are deducted from the refund, even if the order ships with Free ShippingCustomer is responsible for all return shipping costsAJUSA.com or its manufacturers will not refund return shipping costs, any labor or installation charges*Any damage incurred during installation, or improper use of the product will void any warranty and/or eligibility to be returned*AJUSA.com may request images to show any damages, or verify incorrect items were received before authorizing a warranty return.*When sending any items in for a warranty evaluation, neither AJUSA.com nor the Manufacturer guarantees the items to be covered under warrantyUpon receipt if the product is found to be free of any manufacturer defects, we will contact you to see if you want to have the item returned to you at your cost, otherwise the product will be discarded.We do not want to lose a customer over $We will process a refund of the shipping costs, $11.79, immediately for the customer

AJ USA Inchas refunded my money in fullTherefore the matter is resolved Sincerely [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The auto club has all documents

To Whom It May Concern: Unfortunately this order does not qualify for a refund under the guidelines of our return policyOur Website clearly states that any returns cannot be installed and must be in original condition as stated here https://www.ajusa.com/shipping-policy/Again this policy clearly states the following as previously explained: "The returned item, its packaging, and instructions MUST be received in re-sellable conditionRe-sellable condition means that the item needs to be returned in its original condition with no scratches, tears, marks, or blemishesWe will not accept a return of any items that have been installed, altered or modified in any way." This item has been installed in the customer's vehicle and is therefore not in re-sellable condition and does not qualify for a return. We will accept warranty returns on defective products however the product the customer purchased does not state anything regarding MPG's and was delivered as advertised. This purchase therefore would not qualify for a warranty returnThis is the link to the specific product that was purchasedhttps:/*** Again, our website clearly states our return policy regarding installed items and we therefore cannot provide a refund to this customer. As a gesture of customer goodwill, we would like to offer the customer a $gift certificate to be used on a future purchase with ajusa.com. This gift certificate will have no cash value & must be used with year of issueThis offer will become void in the event of any further dispute with regard to this purchaseThank you, AJ-USA, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I respectfully disagree that your return policy is easy to find; as it is under "shipping" and not returnsI appreciate the offer of a $gift card, but as I have no intentions of ever doing business with AJ-USA again, I have no need for itI would like to see The no hassle returns hyperlinked with your return policyI feel AJ-USA is only concerned with making sales, and not customer good willAs a product defect may only be detectable if installedTo which, you all seem to only care abour AJ being able to re-sell the merchandise, even if it means the customer gets screwedI honestly don't know why you all can't return to the manufacturer (Airade)]
Regards,
*** ***

We are working with the customer and the Auto Club to try to resolve the issuesI will update the Revdex.com when there is a resolution

The reason for no response is because the Auto Club is arbitrating the issueWe are waiting for the documents from the repair The Auto Club said they were trying to obtain from Mr***

Hello, I'm sorry to hear that you are not satisfied with the product that you purchased. I appreciate your suggestions and apologize for the misunderstanding regarding our return policy. It is stated very clearly and multiple times in our return policy that is listed on the homepage of our website....

We do want to make all returns as hassle free as possible however the proper requirements must be met. This is the link to our return policy https://www.ajusa.com/shipping-policy/ and this is the specific text pertaining to this issue from this page."Re-sellable condition means that the item needs to be returned in its original condition with no scratches, tears, marks, or blemishes.We will not accept a return of any items that have been installed, altered or modified in any way."Unfortunately the product has been installed and thus is not in it's original condition and is not re-sellable thus we cannot accept it as a return. We understand that this has caused frustration however that is our company policy regarding returns. Thank you for your understanding,AJ-USA, Inc.

AJ USA Inc. has refunded my money in full. Therefore the matter is resolved.  Sincerely [redacted]

We apologize for the customers’ displeasure of this refund. This order was originally placed and fulfilled on 11/8/2011. We were contacted on 8/2/2016 regarding returning the front drivers side for a warranty refund, at that time we sent an email providing a return shipping label and informing them...

that "Any shipping expenses incurred on original delivery, even with free shipping will be deducted from the refund.”.  This is in accordance with our return policy on our website which states the following:  To initiate a warranty claim please contact a Customer Care Representative at [redacted].All warranty returns require a Return Authorization number and are subject to inspection.A copy of your original purchase receipt or packing slip must be included with the return. All outbound shipping costs paid by AJUSA.com are deducted from the refund, even if the order ships with Free ShippingCustomer is responsible for all return shipping costs. AJUSA.com or its manufacturers will not refund return shipping costs, any labor or installation charges. *Any damage incurred during installation, or improper use of the product will void any warranty and/or eligibility to be returned. *AJUSA.com may request images to show any damages, or verify incorrect items were received before authorizing a warranty return.*When sending any items in for a warranty evaluation, neither AJUSA.com nor the Manufacturer guarantees the items to be covered under warranty. Upon receipt if the product is found to be free of any manufacturer defects, we will contact you to see if you want to have the item returned to you at your cost, otherwise the product will be discarded.We do not want to lose a customer over $11.79. We will process a refund of the shipping costs, $11.79, immediately for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have not been contacted by AJ_USA Inc. at all. I am still awaiting a response from them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]