K O Z

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The supervisor is the one who asked if I wanted to come pick up the order and I decided I did not because the company paid them to deliver it, not for me to come pick it up from their trucking companyI was advised by the supervisor on 6/2/the order did not go out for delivery and he was not sure why because the person over dispatch was on vacation the day I called so he could not ask to find out whyI was also told the dispatch employee did not put it back in the system for delivery for 6/3/when they missed the 6/2/delivery and that was why I would not be getting it on 6/3/I was also told all the drivers were already out making deliveries so they had no one that could make the delivery for 6/3/because the drivers would not be back until lateI believe the company needs to take responsibility for not making their scheduled delivery date and not make excuses [redacted] did not have a problem accepting any appointment time they needed to scheduleThe problem was not with Wilson Trucking not getting the product delivered when it said it wouldI also have screen shots of the shipment tracing showing it was supposedly loaded on truck and out for deliveryThe next morning all of a sudden it was on dock and then loaded once again a couple hours laterWhen I called to verify is when I was told it was not being deliveredJust take ownership and apologize

This shipment was scheduled to deliver to The [redacted] and had no reference to the customer filing this complaint The [redacted] requires appointments for all deliveries, they will not simply accept freight from carriers whenever they show up As such, as soon as we recognized that there was an issue with meeting the 6/appointment time, we rescheduled the delivery and were given an appointment for 6/ As the shipment was consigned to The [redacted] ***, we were not at liberty to simply release the shipment to their customer without written authorization and reconsignment There were no identifying marks on the shipment linking it to the individual filing this complaint, and as such, we could not legally release it to her The shipment is out for delivery today as scheduled with the [redacted] in accordance with their policy and in accordance with transportation rules and regulations Our goals are to always satisfy our customers, however, we must abide by the legal Bills of Lading and cannot simply release freight to individuals without proper documentation or authorization We regret that this caused any hardship for the [redacted] ***'s customer, however, we were not at liberty to simply release the freight to them based on their word

This shipment was scheduled to deliver to The [redacted] and had no reference to the customer filing this complaint.  The [redacted] requires appointments for all deliveries, they will not simply accept freight from carriers whenever they show up.  As such, as soon as we recognized that...

there was an issue with meeting the 6/2 appointment time, we rescheduled the delivery and were given an appointment for 6/6.  As the shipment was consigned  to The [redacted], we were not at liberty to simply release the shipment to their customer without written authorization and reconsignment.  There were no identifying marks on the shipment linking it to the individual filing this complaint, and as such, we could not legally release it to her.  The shipment is out for delivery today as scheduled with the [redacted] in accordance with their policy and in accordance with transportation rules and regulations.  Our goals are to always satisfy our customers, however, we must abide by the legal Bills of Lading and cannot simply release freight to individuals without proper documentation or authorization.  We regret that this caused any hardship for the [redacted]'s customer, however, we were not at liberty to simply release the freight to them based on their word.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The supervisor is the one who asked if I wanted to come pick up the order and I decided I did not because the company paid them to deliver it, not for me to come pick it up from their trucking company. I was advised by the supervisor on 6/2/16 the order did not go out for delivery and he was not sure why because the person over dispatch was on vacation the day I called so he could not ask to find out why. I was also told the dispatch employee did not put it back in the system for delivery for 6/3/16 when they missed the 6/2/16 delivery and that was why I would not be getting it on 6/3/16. I was also told all the drivers were already out making deliveries so they had no one that could make the delivery for 6/3/16 because the drivers would not be back until late. I believe the company needs to take responsibility for not making their scheduled delivery date and not make excuses. [redacted] did not have a problem accepting any appointment time they needed to schedule. The problem was not with Wilson Trucking not getting the product delivered when it said it would. I also have screen shots of the shipment tracing showing it was supposedly loaded on truck and out for delivery. The next morning all of a sudden it was on dock and then loaded once again a couple hours later. When I called to verify is when I was told it was not being delivered. Just take ownership and apologize.