K Jordan

Regarding case [redacted] for [redacted] C [redacted] zip code...

[redacted].The complaint states having made a payment of $46.00 on or about August 15thbut not receiving credit from KJordan.
Our records show a payment of $46.00 was received and applied to the account on 8-17-2015.
I reviewed the account and the following is what I found.
Order placed on 7-21-2015 totaling $182.92
Payment of $46.00 received on 8-17-2015, only payment received.
Finance charges 8-28-2015 $3.28, 9-29-2015 $2.73, 10-29-2015 $2.73, total finance charges = $8.74.
Late Fee 10-9-2015 $15.00, 11-8-2015 $15.00, total late fee charges = $30.00.
As a one-time courtesy I will have the late fee charges of $30.00 removed.
That would leave the balance on this account at $145.66.
 
If I can be of further assistance feel free to contact me by email or at ###-###-####.
 
[redacted]
Customer Service

word-spacing: 0px; background-color: #ffffff;">Regarding case [redacted] for [redacted] zip code [redacted].
The complaint reads having purchased clothing from K Jordan that didn’t fit properly.
MS. [redacted] states returning the items and she did but not before the statements went out.
The 1st order was placed on 9-13-2013 totaling $423.57. The 1st return was done on 10-8-2013 and credited $139.90, 2nd return was done on 10-14-2013 and $148.84 was credited.
The two returns totaled $288.74. The two credits were short of the original order total by  $134.83 which meant she still had some items from that order.  
Another order was placed on 11-6-2013 for $ 49.95.
The 3rd credit for return was done on 2-17-2014 for $142.84.
During the time from the 1st order till the last return no payments were ever made so late fees and finance charges starting accruing. The terms and conditions are clearly listed in the catalog so the charges were fair and justified.
The original shipping is non-refundable and is also clearly listed in the catalog.
As a one-time courtesy I will have the credit dept. remove the remaining balance on the account but it’s important to note these are not fabricated but are legitimate charges.
 
If I can be of further assistance feel free to contact me by email or at ###-###-####.
 
[redacted]
Customer Service

this is a scam business bad customer service they dont back their product please do something they should not be in business is a nightmare to do business with them.

Customer service is very unprofessional and inexperienced. The same goes with credit department. They made the mess in my account they opened 2 and late fee and finance charges wher accumulating. I had never experienced something like tis

Regarding case [redacted] for [redacted]
font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The complaint states customer is being charged for an order she never placed.
Our records show this was an internet order placed on 2-5-2015.
The ship to and bill to are for [redacted]
I have given this information to our fraud department supervisor and a fraud package will be mailed out to MS. [redacted].
This is the legal procedure we follow when fraudulent use is reported.
There will instructions on how to fill out the report and about returning to K Jordan.
 
We will follow up on this case when the fraud package is returned.
 
If I can be of further assistance in the matter feel free to contact me.
 
[redacted]
Customer Service

word-spacing: 0px; background-color: #ffffff;">Regarding case [redacted] for [redacted] zip code [redacted].
I was able to locate an order placed by MS. [redacted] for undergarments but am not seeing the amount of $41.88 that is the disputed amount.
The order I am locating is the only purchase and the item was $19.95, total with shipping came to $27.94.
I left a phone message on Monday June 9th when I saw the Revdex.com complaint but have not heard back from MS. [redacted].
I don’t see an order totaling $41.88 and I don’t know what the $13.94 refund she is requesting is for.
I am waiting for a call from MS. [redacted] and hopefully I will be able to take care of this issue when she calls me back.
 
The complaint states we should change our policy on refunding shipping.
Our catalog clearly states the original shipping charges are non-refundable and that said
the catalog managers along with the Marketing Department have made that decision and there are no plans to make any changes and again have clearly stated such in the catalog and on the web-site.

I ordered some items from KBJordon and someone made a inquiry on my credit without asking or telling me they would do so.I was very upset and no one could give me a good explanation WHY! They already had my info previously from a card I had and they ran with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted], thank you for your response. 
 
Your company does not print the 25-day hold nor does it notify customers of that 25-day hold policy.  Had I not placed a call inquiring about the status of my order, I would have never known it was being held.  That is what outraged me and perhaps needs to be dealt with better.  Your company representative told me you have that in place because of the losses you receive by those customers presenting checks with insufficient funds.  If you know of this, do something better to assist those customers who are paying with good funds rather than punish everyone.  You fail to disclose critical information.    
 
Also, you advertise shipments within 3 days.  If that option was selected by a customer, for an additional charge, and then hold the order for 25-days, you in essence have charged a customer an additional charge for an expedited shipment without receiving the expedited shipment.  That is fraud.
 
I hope your company will address orders with personal checks differently, even if it means no longer accepting personal checks. 
 
[redacted]

The K. JORDAN COMPANY IS HORRIBLE-Horrible-horrible. The Star rating should be ZERO.

I place a order online, before completing the order I made sure it had the physical address I wanted to send it to. I tried to send it to a physical address but my billing address was different from the physical address. I was trying to correct it online but the system won't allow me to do it, so I decided to call customer service they said there was nothing they could do about an item that was ordered about an hour before calling. But if I wanted I could return the item. That's not what I wanted to do. So instead of having a new customer satisfied and may be able to have future orders later they didn't worry about it. I got transfer to a supervisor for nothing to be resolved or accomplished. The only thing I wanted was to have the item delivered quick to a correct address. What kind of customer service training are they getting at K. Jordan. They should allow customers to make changes or cancel an order if they need to with in 24 hours at least.

I am trying to get my name off their mailing list. I can't get thru on the phone and I can't find a place on their web sight to cancel. My catalog number is 3898719368. Please help. I like shopping with you, but I am getting to many catalogs. I probably get in access of 50 to 60 per week. I am trying to get them all canceled and do my shopping on the Internet

Will be paying my account up with these people and never shopping with them again! They are overpriced and yet offer cheap products! There are just too many complaints from this company for me to feel safe with them! I suggest stay away!

Review: Made 2 orders, canceled both before they were even shipped. Called the business of operation SEVERAL times all of them saying "You will not be charged until the items are shipped." Items were never shipped because they were canceled 2 or so hours after they were made. Workers on the phone promised a refund, yet they are still attempting to charge $50.89. Our bank canceled one, funds were returned, checked and hour later and they're trying to charge $50.89 for an order that was canceled about a week ago. This is ridiculous. This is theft.Desired Settlement: I want the funds returned, and I want them to stop harassing us. I don't want any of their products, any of their clothing. I want the money back that was rightfully mine.

Business

Response:

Regarding case [redacted] for [redacted] zip code [redacted].The complaint states having placed an order and within an hour called back and cancelled the order.Once the order was placed and the credit card entered it immediately goes out to get authorization.Our records show the order cancelled so it never shipped.The account shows still authorizing and no monies were ever paid to KJordan.MS [redacted] should contact her bank to make sure this comes off her account.Those charges can take anywhere from a week to 10 days depending on her bank to come off.That is something her bank will be able to explain to her.Again no monies were ever exchanged. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Review: I returned an entire order using the shipping label they provided. the information stated I would be charged 7.95 for return shipping. I get a bill for 25.14-ni inquired why the bill was so higm I returned all the items. I was told it was 15 dollars and some change to ship order to me 7.50 to dhip back and a finance charge. 1 it only costs 7.50 to return item why are they charging me 15+ for shipping it to me and why are they charging me a finance charge on$59.96 when all items were returnedDesired Settlement: I have no items I should not have to pay 25+ for nothing, it cost 7.95 to ship to them, so logically it only cost them 7.95 to ship to me. I have no problem paying them 16.90 dollars but I have no items and I do not think they should be able to charge me a finance charge on shipping costs. I did reeturn the itemss, but it is not my fault that the items were not as they appeared online, dress a totally different color than represented -supposed to be blue but looked green or vice versa; and the jumpsuit was poor quality and fraying.

Review: I have shopped with K.Jordan and Massey's since 10/9/2015. I've only made a few purchases and sent some back because they were either too big or ugly. In return, I asked for exchanges back. I haven't receives not one exchange as of to date. So, as a request from their company, I was asked to review one of the items that I've purchased. It was horrible. I guess they didn't like my review, so I received and email stating that "K.Jordan - Apparel For Women

Your question has been received. You should expect a response from us within 24 hours.

Subject

K. Jordan Order

Question Reference # 151115-000514

Date Created: 11/15/2015 09:10 PM

Date Last Updated: 11/15/2015 09:10 PM

Status: Unresolved

K Jordan.

So, I was confused about the email because I know that I didn't send them an email about a question.Another one was sent saying "K.Jordan - Apparel for Women with Flair

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. Thank you for allowing us to be of service to you.

Subject

K. Jordan Order

Response By Email ([redacted] - Your Customer Care Representative) (11/15/2015 11:55 PM)

Thank you for contacting our Customer Care Team. We kindly request that you contact us at ###-###-#### and one of our representatives would be happy to further assist you. Now, I was even more confused.

So Monday November 16,2016 I get a call from K.Jordan about an order I put in Oct. 2015. I was told on this date that the item was no longer available. So I said fine. I would send you an email with an exchange of what I wanted. I did send the email.

I still haven't received none of the exchanges yet, so I decided to give them a call. I called them 8 times before anyone answer the phone and I asked them what was going on with the exchanges. My bill was higher than usual, but I still didn't have what I was paying for. All I was getting is what I've ordered. Nothing still wasn't said about the exchange and the things that I've sent back. When I brought up their customer satisfaction, that broke the camels back. The owners sister (as she said she was) hung up on me. That made matters worse, because I was purchasing from both of their stores K.Jordan and Massey's. To this day, I have made no purchases, but somebody on their end did from both accounts. I've also sent their things back to them in a box except what I've sent for Christmas gifts. Those are the ONLY items I will pay for. Everything else they have. I just want them to fix my accounts, stop ordering things and no contact with me. I am willing to send a copy of everything because I already have it available. All the orders I've made, the things I've sent back, emails, ect.Desired Settlement: I want them to STOP ORDERING things on these accounts because I AM NOT PAYING FOR THEM, adjust my bill because they have their merchandise and no contact from them

I ordered some items from KBJordon and someone made a inquiry on my credit without asking or telling me they would do so.I was very upset and no one could give me a good explanation WHY! They already had my info previously from a card I had and they ran with

Review: I ask this company to close my account sent them the remainding balance and they keep sending more charges I never purchase, wwith more balancesDesired Settlement: to honor my wishes to closed the account, and to send no more response

Review: K Jordan sent me a bill for over $200. I had never heard of this company before. After several phone calls for collection, and after I had, on numerous occasions told them it was not my bill, they asked me for personal and financial information (which I did not give, ie... credit card number, social security number). Now they tell me I am to fill out an affidavit. I received it in the mail and it requires me to give them this personal and financial information. I am not giving them another identifying peace of information and want this bill stricken as well as my name. The sizes ordered we 10 size s larger than I wear and these people have become virtually hassassing.Desired Settlement: I want the bill stricken (removed) and no further contact from or on behalf of this magazine/catalog. I do not want this purchase put on my credit report either.

Business

Response:

Regarding case [redacted] for [redacted]The complaint states receiving a statement from K.Jordan with a balance due when she said she never placed any orders with them.When checking the order that was placed there is a note stating MS Whitehead called and the Credit Dept. sent what we call a fraud packet. That needs to be filled out and returned to K.Jordan and the legal steps will be taken to get this removed from her account.Upon checking the account I am not seeing where she returned that packet yet. If I can be of further assistance feel free to contact me by email or by calling ###-###-####. [redacted]Customer Service

Review: The catalog merchant K.Jordan refuses to adjust my account to reflect a $46.00 payment I paid on or about Aug. 15th 2015 and cleared my account with Bank of America. The cost of the merchandise was $89.90 plus shipping and handling which was not worth the price based on the quality of the blouse's material, but, since I did not return it within the timeframe, I kept it and will pay for it. I informed the company twice since then and was informed I now owe over $175.00. I have the billing statements that indicate the payment was not applied. I am very disappointed with this merchant and would very much appreciate your assistance. Thank you.

Business

Response:

Regarding case [redacted] for [redacted] C [redacted] zip code [redacted].The complaint states having made a payment of $46.00 on or about August 15thbut not receiving credit from KJordan.Our records show a payment of $46.00 was received and applied to the account on 8-17-2015.I reviewed the account and the following is what I found.Order placed on 7-21-2015 totaling $182.92Payment of $46.00 received on 8-17-2015, only payment received.Finance charges 8-28-2015 $3.28, 9-29-2015 $2.73, 10-29-2015 $2.73, total finance charges = $8.74.Late Fee 10-9-2015 $15.00, 11-8-2015 $15.00, total late fee charges = $30.00.As a one-time courtesy I will have the late fee charges of $30.00 removed.That would leave the balance on this account at $145.66. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Business

Response:

Good morning [redacted], after reading your message dated yesterday I checked the order and saw no messages or notes indicating that you didn’t receive the sandals. Had we been notified we could have done an immediate track on the package.Per your request to be removed from our mailing lists I will take care of that.If I can be of further assistance feel free to contact me.[redacted]Customer Service

Review: I ordered items from kjordan.com in March 2015 I received a email stating the items were not in stock. I no longer needed the items so I did not worry about following up on when they would be in stock. I moved from my address at the end of May of 2015 and had never received a bill from them. Mid July I received a bill not forwarded but with my updated address on the letter head. I called billing and informed them I never received the items and was told to contact customer service. It took two weeks to speak with the right person to tell me that she can send the items but I no longer needed them my vacation was over. She then told me I would receive a form to sign to have the refund on the bill. I didnot receive the form for another 3 weeks I signed the form. A month later which was November a received a letter of denial saying I missed the sixty day dispute time frame. If my first bill received was July I didn't miss the time frame they ignored all other disputes. I spoke with a supervisor stating she would not removed the bill because the items were left on the front porch. I live in an apartment where other tenants reside and I didn't receive any items.Desired Settlement: I want this to be removed off of me. they have sent this to a collection agency harming my credit report for items I didn't receive.