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K & O Auto Spot

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K & O Auto Spot Reviews (3)

Hello***
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My name is *** *** one of the co-owners from K&O Auto SpotI'm sending you this email in hopes to clarify a complaint situation we had with a customer by the name of *** ***Complaint ID is *** (***)
Mr*** had come in on 9/06/to purchase a car stereo system installed by an employee of mine *** *** (no longer employed with us)After all was installed, paid for and wrapped up, it was indeed a large projectDue to the fact that his car requires special order components (an older audi A4) many of the items required for the install were difficult to get a hold of, yet we still delivered with almost minimal waiting time for them to show upThe only component that we could not find here locally was a plastic cover that goes over Mr***'s double dinA very small detail, yet a large matter for us as we do not leave our work unfinishedApproximate cost after shipping from LA is about dollars for the kit itself, not including installWe had informed him (***) that we weren't able to install the kit that day due to it being a special order for his car, to which he understoodAnd for the inconvenience, we gave him a discount off of labor reducing his total cost for the projectWe were told it would take a few days for the kit to show upWe informed Mr*** about the delay, and again he understoodOverall he was extremely satisfied with the discoun*** price and the experience.
During that time period, my former employee Art, was going through some family issues that unfortunately began spilling into his work lifeAbout the day after Mr***'s install was made, *** had reques*** a few days off in order to handle his situation. Unfortunately his ordeal had spilled into a longer period than he thought and was no longer able to return to work for usAside from the unfinished work with Mr ***, we had only one other customer who was going through the same situation, and we happily refunded him for the unfinished work.
Now Mr*** was informed that *** might not be able to finish the work by when he was promised via phoneHe was okay with thatWhen we told him *** might actually return (and if he could give us more time), we was happyHe had only visi*** us only twice in person (the first time because he said he was in the area, and the second because he wan*** to handle this situation)We always inform our customers by at least a phone call about their situation before they need to come inHe voluntarily came in those times. We had actually informed him that *** would no longer return to wokr for us the same day we found out (again via phone)In order to rectify the situation we offered him a full refund (phone call) for what would have been the kit and the install, dollars total ($for the kit, $for the install and $for the reprogramming)A full refund for our mistakeHe completely understood and was happy to drive down and complete thatWe told him all he needed was his receipt to complete the refund and he said he could bring it with him
It wasn't until he came in person tat made him have a complete change of heartHe came in and immediately turned down his refundHe was upset about it "not being enough"We explained what the refund was being itemized to, to which he fervently disagreedHe op*** (on his own) to drive to the nearest best buy and see what the cost would be there. Obviously it was ridiculously high, yet he still wan*** us to pay for halfWe explained since there was work that wasn't from our original agreement that they were charging him, we could not do that. He called a place in la jolla, and same result, charging him for work that was not from our agreementWe again offered him a refund for what he paid for and agreed to, and he denied it.
We did apologize profusely for what had occurred and explained he wasn't the only one who had gone through the inconvenienceWe accep*** responsibility for our mistake by calling him and letting him know what we would doUpon his arrival, he failed to come up with his receipt, where we would've normally only done the refund (as a long standing policy with all of our customers both verbally and written)But again for the inconvenience we offered him one any way.
Please call me should you need to speak with any of my employees who saw the events unfold or spoke with Mr***, including Mr*** himselfI do appreciate the time to explain the situation and hope to rectify what is necessary
*** ***

Revdex.com:
This response from [redacted] is rejected. However, his business partner, [redacted], took matters into his own hands and satisfied the debt with me today in the form of an $80 check. Once the check has cleared,
I'll consider this matter resolved. 
Regards,
[redacted]

Review: I got a car stereo install done here and it was all fine except that they didn't have a p[redacted] at the time of the install.After a couple trips (I live in La Jolla so this cost time and gas), and repea[redacted] phone calls, I was told we could come to an agreement on getting me reimbursed for the dash kit that goes around the new double din receiver. I had paid for everything to be installed and the stereo programmed as well. Since I had bought the system all in one lump sum and nothing was itemized, I had no way of knowing what it cost. Only that I had paid for it to be done, and it was never comple[redacted].I took yet another trip down there spending another 3 hours or so of my time, thinking we could finally get this resolved.I was told I could wait another week, and get the dash installed and receiver programmed. I had already been waiting for a month, and was[redacted] gas and time (I don't get paid to miss work taking care of my car stereo) so this was not a viable option at that point. I wan[redacted] it done two months ago and the worst case scenario- today. The other offer I received was the cost of a kit at $40 to be reimbursed. No mention of cost of installation, nor mention of who would program my receiver to work with my phone.I went to Best Buy, since I figured at this point I was owed the professionalism of a large reliable company, and got a quote. They racked up the price on it to $264. Totally unreasonable.I told them (K&O) that if they could meet me halfway, $130 at least, I felt all my bases would be covered. They said no. I called La Jolla Audio and they said they could get it done today, no problem, for $70. They (K&O) said no. They would only give me $40 to cover the kit. Mind you, I am waiting for an owner to show up for an hour at this point and speak to me in person. I am hoping at this point, that maybe in person he would be better understanding of the actual situation and understand that $70 was me being accommodating of them and not vice verse.Desired Settlement: With not having something I paid for be received/installed in a timely, professional manner... And having was[redacted] my time and gas at this point... AND was WAY MORE than accommodating to them than they deserved- and still refused proper resolution when they were the ones in the wrong... I plan to pursue the issue via litigation. At this point, due to the refusal to acknowledge my discomfort or accept responsibility- I must seek full monetary retribution- in every aspect.

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Description: Auto Dealers - Used Cars, Auto Radios & Stereos - Sales & Repair

Address: 801 Broadway #B, Chula Vista, California, United States, 91911

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www.koautospot.com

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