Italkbb

? Dear [redacted] We are sorry to hear that you had unpleasant experience with us and thank you for letting us know We fully understand the frustrations you encountered and we will certainly look into the areas that we can improve our services On November? 4, 2017, our? engineer tried to install the ? iTalkBB home phone? device which normally for customer self-setup, he? wrote? a feedback indicating that? you did not have internet for the device to connectThere? was WIFI signal from? the neighbor? but not strong enough to make the device workOur engineer suggested you to install your own internet or have an extender to relay the signal.? ? Unfortunately this issue was not followed up We do have days free trial policy, so you could have cancelled the service within that time period if you decided not to install the required internet or signal extenderOn the other hand, our service staff could have done a better job to verify the situation and confirm the actions? you would like to take.? To specially appreciate? our senior? customers like you,? we will honor your request to cancel your account, waive all the fees associated the? early contract termination, and refund the? chargesThe total refundable? charge is $ We hope this will satisfy your requestPlease feel free to contact us should you have any further concerns Thank you and best wishes, ? [redacted] Customer Service Specialist iTalkBB Tel: [redacted] ? ? ? ? ? ? ? ? ? ?

Dear customer Gloria ***
Thank you for using iTalkBB services and appreciate your feedback and comments on our cancellation processWe will try our best to improve our response time, although sometimes we do have lines busy serving other customers
Your
cancellation request has been processed on June 14, 2018, and a confirmation letter has been sent to your email address ***Please follow the instructions in the email and send the device back to iTalkBB
Please feel free to contact us if you have any further questions and concerns
Thank you
iTalkBB Customer Services Department

Dear *** ***
We are sorry to hear that you had unpleasant experience with us and thank you for letting us know
We fully understand the frustrations you encountered and we will certainly look into the areas that we can improve our services
On November 4, 2017,
our engineer tried to install the iTalkBB home phone device which normally for customer self-setup, he wrote a feedback indicating that you did not have internet for the device to connectThere was WIFI signal from the neighbor but not strong enough to make the device workOur engineer suggested you to install your own internet or have an extender to relay the signal. Unfortunately this issue was not followed up
We do have days free trial policy, so you could have cancelled the service within that time period if you decided not to install the required internet or signal extenderOn the other hand, our service staff could have done a better job to verify the situation and confirm the actions you would like to take.
To specially appreciate our senior customers like you, we will honor your request to cancel your account, waive all the fees associated the early contract termination, and refund the chargesThe total refundable charge is $
We hope this will satisfy your requestPlease feel free to contact us should you have any further concerns
Thank you and best wishes,
*** ***
Customer Service Specialist
iTalkBB
Tel: ***
***

Regarding this complaint *** I have discussed with the customer and the following is the resolution agreed:
We are sorry to hear that the hurricane flood caused huge lost to customer’s property including the iTalkBB home phone device
We checked that the home phone
account is still “Active” and the service is still functioning in the following way:
For Incoming calls: The incoming calls have been set to forwarding to customer’s cell phone number, it is tested and functioning
For outgoing calls: Customer has cell phone numbers bundled to iTalkBB home phone account, they can be used to make calls either through iTalkBB App which can be downloaded and installed on the cell phone, or through one of our transfer dialing numbers which can be found on the account
With those functions working, customer can keep the account until the current contract expires on 6/27/After the contract expired, the customer can cancel the service without any penaltyAlso, since the loss of the device is due to natural disaster, we will waive the device charge as a special case. Which mean there will be no charge if the account is cancelled after 6/27/
Please forward this response to the customer and hope this will address the complaint issue
Thank you very much
Best regards,
Aihua ***
Customer Service Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Gloria***