Isles of Serenity Landscaping Inc

I did have a telephone conversation with this customer on August 1st 2015.  Please keep in mind that the irrigation installation occurred in May of 2015.  The period of time was more than two months from the time of the installation until the customer made me aware of this complaint. ...

I asked the customer who told him he had a damaged wire and he told me it was [redacted].  I explained that we trench no deeper than 1 foot and that direct burial cable by code had to be buried at 12 inches not 18 unless it was under concrete.  I told him that the area that was described by him we did not do trenching neat the light pole.  I asked the customer if [redacted] physically dug into the area to ascertain the damage.  The customer said he did not know.Based on the amount of time that had passed from the date of installation until our company was notified and not knowing if [redacted] had dug in that area I denied the customers complaint.  Simply put, the customer's wire (if that is really the cause of his light malfunction) could have been damaged by [redacted] if they dug in that area.  It certainly was not done by my company.  The customer would not listen to reason about this demanding it was my company and stated we dug deeper than 12 inches.  I can take any Representative from the Revdex.com out there and dig up the disputed area to ascertain whether or not my company was responsible for the damage.   Because of the customers attitude however, I would insist that a neutral person be there at the time of excavation.  If it can be determined that our company is responsible in any way I will pay to have the wire replaced.  But that determination will not be by [redacted] who may have done the damage themselves.