Irvine Company Apartment Communities

At first these people will sweet talk you into leasing an apartment showing their best side. But then you realize that the management here are a bunch of illogical and unreasonable human beings. So glad I didn't rent here although I lost 200$ holding deposit and 45$ application fee in the process.

Hi, My name is ***, we have been living in Irvine Company Apartments since 2008. Now for the past 6 years,? my parents and I are living in San Marino Apartments. When we start living here back then everything was great but right now after six-year?s we started having a lot of issues. ?The first issue? that I have is I can not breathe? normally in this apartment since everything from the carpet and other materials is too old is start smells bad that I am having a lot of breating problem inside the house. Every time that we have a guest in my house they notice the smell and they started getting a ?headache. The second? problem my mom has MS disease? for the past couple of years and It is very hard for her to walk on carpet and we always asked to change the carpets to hardwood? but Irvine company resist? to do it. ?We even asked how about if we live here for the next 30 years are you guys going to change anything and they said no we are not going to change anything. It has been more than 7 years that we are on the waiting list for Turtle Rock Canyon because as I mentioned before my mom has MS Disease and since we don't? have laundry in our homes it is very difficult for her to go to laundry rooms in our community. We selected Turtle Rock Canyon because they have the same structure? as our house but they have the washer and dryer inside the house and also the apartments are hardwood floor and it is easier for my parents specially for my mom to walk. We are Irvine Company Loyal Customers and we don't? want to leave Irvine Company we just want you guys to fix these problems as soon as possible ?please.

This email is regarding the apartment my wife and I currently rent in the Las Flores Community of Rancho Santa Margarita. I have been unfortunate enough to witness and stressfully deal with a careless and un-abiding managerial staff. The Community Manager Brennan Hs and his assistant manager Martin M. It has been less than thirty days living in this community and the lack of care couldn’t be more disrespectful. My wife was at home, who at this moment is pregnant with my child due to be born in a matter of weeks whilst three men organized by the assistant manager Martin M approached our door and entered without consent from my wife who was home at the time. They rang the doorbell and knocked, did not announce themselves, did not give us a notice of entry on this date, gave no approximate time of entry for service repair, and proceeded to unlock the door and begin to enter. I am beyond uncomfortable and disappointed that we cannot trust our community staff with abiding by the lease agreements signed and acknowledged by both Staff and renters (*** and ***). This is not a matter of situational “what if’s” , rather as stated by Law, now broken, an unlawful entry to our home. The assistant manager called my wife a liar and denied any of this while understanding he was not present at this moment. I (***) spoke to Martin M at approximately 11:30 am on today’s date 2/11/2019. He refused my request to speak to his direct manager, and only brought forth their service manager. When asking the service manager Freddy, he admitted to the fact that the service technician in fact unlock and open the door to our apartment without any consent by myself or my wife (***). This apartment community broke their lease terms and agreement. I have also brought to their attention what appears to be black mold on our canned lighting of our main bathroom.

In Sept 2018 I moved into an apartment owned by Irvine Company, Rancho Maderas, in Tustin, Ca. After all my belongings were moved in I found the place to be infested with cockroaches. Immediately I contacted the residents office, where they told me I'm the one that most likely brought the roaches. I then contacted Irvine Company, which seemed to be the right thing to do as they offered to pay for my moving expenses and move me to a different property. I moved that weekend, having to reboard my dog and have my 7 year old son stay out of the apartment as I did not feel safe due to the health risks roaches carry and I requested my stuff be fumigated to ensure roaches would not be in my personal belongings. After agreeing to paying for my moving expenses I was then told they would only pay $500 for me to move. Due to the short notice and it being a Sunday my move cost over $1,000. I had to pay for water, gas, and electric setup fees for both the old apartment and the new apartment. I have requested an increase on the moving cost fee and reimbursement for the utility charges. I have been getting the run around and have been told by different people that I should be receiving more refunds. Still to this day I have not received the full amount that was promised. I was told to deduct the refund amount from my rent until the refund is returned to me. Now, January 25th, 2019 I am being told I have to pay the remaining amount that was promised to me by 5PM or they will start the eviction process. I have contacted the management at Rancho Santa Fe via, email, personal letter, phone, but get screened, I have spoken to Irvine Company representative that states there is nothing Irvine Company can do and the management will be sending my case to legal to start an eviction process for a refund that should be owed to me from Irvine Company to cover the open balance.

The Village Mission Valley is an undeserved assessment of one star ... !!

If there is an evaluation item, minus 5 Star ..

If you look at other people who have lived here and you rate it here, it would be the worst apartment.

Do not ever choose here .. absolutely !!!

I lived in Irvine apartment when I lived in Irvine before and was satisfied.

But...

Here employees have two faces.

If you are considering moving in here, please do not be fooled by good pool community facilities. It is just that.

It is only the angel's face until the apartment tour or contract writing.

If your contract expires and you are moved, your charges and your devil's instinct seem to be ridiculous.

When leaving here, the employees are particularly arrogant and unfriendly to their customers, especially Breanna Ruiz.

Especially if you do not have perfect English, you ignore your customers.

When the apartment is old and it rains, it smells like wood rot and bad name worms crawl around the house.

There is a rat in the apartment complex and a very big cockroach.

I clean my house every day, but a flock of birds fly home.

Also, apartment corridors are dirty and do not clean properly.

The smell of dog pussy is awful!

Residents must pay more than $ 100 to use the cabana in the pool, which is a common facility for residents in the summer.

The manager replies that the answer to each bell review site is regretting, but there is no reflection at all.

They still ignore the customer and try to take away the customer's money.

Choice is your freedom.

From the start of the apartment after the contract you will receive helpless services and you will regret.

Please never choose this apartment.

DO NOT MOVE IN TO THESE APARTMENTS!!!!! CONSTANT BREAK-INS AND MOLD!!
Like many others, I would give 0 stars if I could. Don’t be fooled by the nice appearance like we were. We have lived at the Del Rio apartments for two years now and our lease cannot end soon enough. For starters, today, on Christmas Eve, our car was broken in to for the THIRD time in the last two years. Literally steps from our front door in our parking lot. The first time we filed a complaint through security, who by the way was probably an 18 year old little girl who had absolutely no kind of training on how to handle the situation. The second time we reported it directly to the property managers. This time we are having to call the police and report the items through our renters insurance. I also once had a rental car parked in our lot and it was keyed. Despite all of this being reported to management, absolutely nothing has ever been done about it. No increased security, no cameras, no posters warning neighbors of high theft in the area or to at least report suspicious activity. You can find the security guards constantly hiding in corners of the development watching movies on their phones and chatting with friends. Never making actual rounds around the parking lots or doing anything of use at all. So we report each incident to management as they occur and are constantly met with “you can put your 30 days in if you’re unhappy” and even with that they would force you to pay your way out of your lease. And as renters, we have never been late or missed a payment. We pay our rent almost two weeks early each month. We have never once had a complaint made against us or have ever complained about any of the neighbors (who are constantly partying by the way). Homeless people are constantly wandering the project, digging through trash cans. Solicitors are constantly coming up to the door trying to sell items. It could be anyone committing the crimes but you pray it isn’t your own neighbors. Even our welcome mat was stolen from our front door! The break ins are the biggest issue but that definitely isn’t where it ends. We have had mold issues several times with no urgency to make repairs. The windows are lined with mold from constant condensation from the windows because the development is so shaded and gets absolutely no sun that the entire place is constantly damp. When we reported the moldy windows to maintenance we were told it was our fault for not keeping towels under the window sills and that they don’t clean windows. Once when they were running a giant dehumidifier to try to dry the mold caused by a reoccurring plumbing leak coming from neighbors plumbing, the breaker was tripped. The trip shut down our electric fireplace and it never turned back on again. I asked the managers to make it right by having someone come repair the fireplace as the shortage would have never occurred if that giant dehumidifier wasn’t in our house for a straight five days. Managers advised us to make a claim through our renters insurance. So, again, nothing was done.
It is an insane feeling to not feel like your hard earned possessions are not safe at your own home and that the people responsible for ensuring these issues are not a norm do absolutely nothing but try to work for their commissions. Once the property managers get you moved in, they really want nothing to do with you or your issues again. They rush you off the phone every time with no resolve ever. We have lived at places a lot less “nice” and have never had the amount of issues we have here. Save yourself the headache and move elsewhere.

I parked my car during my stay in Hotel Irvine in their parking lot and after I had checked out I found out that my car top is damaged. The hotel does NOT have any surveillance cameras or security patrols. The 4 star hotel which is owned by Irvine Company failed to comply with any safety obligations. The claim adjuster from irvine company estimates the cost of repair at 15,000$ but she wouldn’t deliver any solutions or settlement despite their clear negligence and failure to provide adequate security.

I spoke to the security manager, hotel manager, security director and finally the claim adjuster and they did not help with anything

I was called today by the office manager of the apartment building I reside in. She claimed there was a noise complaint filed for noise coming from my unit on Monday 11/5/18. She was extremely rude and began accusing me and raised her voice when I denied the allegations. This is not the first time I get targeted on false accusations for noise complaints. There was another incident where they also claimed I was disturbing the peace and they claimed to also have a police report. When I asked for the report they denied me a copy and said I had to contact the Irvine Police department myself. I was never provided with such proof the previous time. I expressed my extreme dissatisfaction and I also informed them I felt as if I was being harassed and targeted. I asked them to please not call me but rather email me or send me a letter to keep track of these incidents.

Today 11/7/18 I received the call from the property manager accusing me once again. I was very upset because on Monday 11/5/18, I got awoken by my doorbell at midnight. When I came to the door there was no one at the door. I was sounds asleep and had been asleep for a couple of hours when this manager claims I had "the music bumping". I denied having any music or noise going on at all. When I did this she started accusing me, and once again claimed she had a police report to prove this. There have been other events that I will not get into detail, but I feel targetted and treated unfairly by this community and staff. I have been a resident here for almost 2 years, and have paid my rent every single month. When I get these type of phone calls and staff ringing my doorbell at midnight, I feel as if they are the ones disturbing the peace.

I paid holding deposit($200) and application fee for two people ($90) on aug 23 to reserve Murano apartment unit *** Irvine CA 92620)
On sept 16, Nicole ***, the manager of the leasing office told me the current resident decided to renew their lease on the unit that I was gonna moving into.
I requested the refund on sept 21, and it's been a month already, I still haven't receive the refund. I have emailed Nicole and also left her a voicemail, but she's not returning my phone call nor email.

Don't let the word luxury fool you! The maintenance people backed up the sewer in my downstairs townhome while working on water pipes. After getting home from work no one was available I had to clean raw sewage from my floors in my bedroom myself. Then the next day the office called me back but had to wait 2 days for carpet cleaners to come and clean carpets. Between sewage and hot summer the house smelled downstairs like mildew and sewer. So when I left 1 month early to a clean apartment they are trying to hold me financially responsible for 1 month of lease and new carpet! Refusing to pay they have sent to collections so now am suing them for antique furniture damage from sewer overflow! Really??? Luxury??? Sounds like a cheap attempt to avoid handling situation. Good thing I have photos of the overflow and the email from the manager admitting guilt on their side! See you in court now it will cost them 4 times the amount they want to collect from me! Is, lack of customer service, illegal by not replacing carpet instead of having carpet cleaners, real luxury!!! NOT!!

So back in the beginning of Feb 2018 I was on vacation for my birthday to only come home to and apartment that had massive water damage due the pipes breaking in the walls. I had water damage to all of my furniture down stairs in my unit. Spoke with Scott and he assured that we would get compensated for the damage. Months went by without any follow up from the maintained department or management. Moved out on June 25th 2018 and I still haven't received my deposit back. Spoke with the manager through emails and he assured me that thing are in his hands and he would handle this. We are now 2 months out and the manager still hasn't resolved this issue. I’ve asked for his boss’s number and he has ignored my emails.

I had submitted an application for renting an apartment unit and paid application fee $90 and $200 for holding the unit but my family changed mind to rent another unit.

I had asked the property manager before we took an action.
They explained that:
1. the holding fee would be refunded when I cancel within 72 hours.
2. the application fee would be refunded or transferred to other application when I ask within 14 days.

So, I canceled the holding unit within 72 hours and holding fee was returned right away.
And I reapplied another unit within 14 days and paid $90 application fee and $200 holding fee again because the manager told me that the company runs several apartment complexes, so I should pay the application fee again and the previous application fee will be refunded after required process between complexes.
But they noticed me that the previous application fee would be put on the security deposit instead of the refund when we move in.

However, my family couldn't move into the unit which we had held. So I let them know that and asked the application fee refund.
My refund request was refused. I believe this is not fair practice. I trusted the company and followed what they said to me, and I feel being robbed.
I understand that the holding fee of $200 could not be refunded because notice was given over the time limit -72 hours.
But, I paid application fee of $90 twice and the one of the application fee should be refunded as the manager said.

My parents parked their car in one of their parking lots at the Westpark shopping centre
Someone backed into their car out front of Marshalls
I called them asking to call us back to see if they had cameras in the Parking lot
My Mother called and also sent an e-mail but no call back

I have lived in almost ten separate apartment complexes and this is by far the worst experience I have ever had.

The first incident was when my handicapped mother in a wheelchair came to visit me from out of state and couldn't get into my apartment because the wheelchair lift was BROKEN. I walked into the office to ask for the key to operate it and the incompetent people in the office just stared at me and told me they had never used it and didn't know anything about how to operate it. They didn't offer additional assistance, or let me know there was a separate non staircase path to the apartment, and they did not care at ALL that my paralyzed mother was sitting outside in the rain as I'm trying to figure out how to get her inside my apartment. Instead I had to buy a hotel for my mom for the weekend since she couldn't stay with me.

Then upon move out, it was an equally nightmarish experience. My roommates and I put in hours of cleaning to the apartment only to be quoted almost $1,000 in charges because we couldn't meet their standards. Yet, when the maintenance came to inspect they couldn't point out any damage to the walls that would require painting. They only could find 'normal wear and tear' which under law we cannot be charged for. Their attempt to rip residents off and get them to pay for normal upkeep and maintenance costs is appalling for such a large and PROFITABLE company. We were also lied to, given mixed messages from three different representatives and mislead on a variety of occasions.

I would not suggest ANYONE live at an Irvine Company Apartment as I am not the only one I know who shares my sentiment. A quick google search will show other people with similar experiences. For the price, you can easily find another apartment complex that is more geared toward resident satisfaction and not profit, profit, profit. Be extremely wary and cautious of this disreputable company.

They make tenants pay for new carpeting even if the carpet was mot new when you took the place. Worst thing is they do not tell you this and they will take ALL your deposit money. All of it.

I’m a former resident of Gateway Apartment Homes. I moved to Gateway on 9/29/16 & terminated my lease 6/7/17. I paid all termination fees & prorated rent. I did not receive any documentation or notification from Gateway at ANY point, yet I was sent to collections. On 3/12/18 I received notice of a collection on my credit report from FCO referencing Gateway. That same day, I called the Financial Department at Gateway & spoke to a ***. I explained the situation. He confirmed that a notice hadn't been sent to me & stated that he would contact FCO to place my acct on hold. After reviewing the invoice *** emailed, I noticed a few discrepancies. I had the entire home cleaned, including the carpet, yet there was $109 charge for an apartment clean & a $98.00 carpet clean. I also received a $75 late fee when I‘ve never paid rent late. I responded to *** mentioning that the charges were inaccurate. I provided pictures that I took of the home & asked for a copy of the receipt of the work completed on the home. I never received a response back. I then proceeded to call the Financial Dept at Gateway again. They were unable to answer my questions & transferred me to *** at Resident Services. I informed *** the same information above & asked for copy of the receipt. Attached in his email was the receipt along with pictures of a portion of the stove, carpet, & washer machine as references. I responded to his email with my own pictures FULLY showing the unit & also noting that his specific pictures do not validate a full apartment clean. I ask that they remove only the inaccurate charges and I also reminded him that per CA law they were required to send me all of this information within 21 days of me vacating the unit, or forfeit the right to withhold my security deposit & make any deductions. I was working to come to a civil agreement despite the major inconvenience placed upon me at the fault of their office. My request was just & fair, yet *** denied.

My husband and I had to return keys at 2 different times during move out. When I returned my keys, they had me sign the return form even though they hadn't received my husband's keys yet. My husband mailed his keys in and the office said they got all of his keys except the garage door opener. Not sure how the garage door opener (which was attached on a keychain with the other keys) fell out of the envelope on its own. So we were charged because the office couldn't find the garage door opener, although they received the other 2 keys in the envelope.

I live at Centerpointe at Irvine Company, the worst resident services I've ever seen. If you are looking to rent an apartment and want to sleep at night Don't Don't Don't come to Centerpointe. I have complained about my noisy neighbor more than 20 times in less than 6 months. Basically, they do nothing for you, and my upstairs neighbor continues to make noises from 12:30 A.M to 3:30 A.M.
cannot wait till my leas ends. I warn you people, Don't make them to trick you with the luxury looking, very poorly constructed. I would give zero star if I could.
I could not sleep for almost 6 months and they do not do anything to solve this issue.

The experience living at the UTC apartments is completely negative. The staff does not attend to any of the needs of its residents, and we have had constant problems dealing with the housing office. If there were any other options for housing near UCI that was not owned by the Irvine Company, I would gladly move. You definitely do not get what you are paying for , the apartments are cheaply made and the rent is very expensive.

Moved into one of their apartments two weeks ago with my kids. Place is infested with cockroaches. Management dragged their feet dropping off an extermination form and even tried to blame us for the problem the day after we moved in. A leasing agent told me it wasn't possible for the place to have roaches, as it had just been renovated. Putting in a new floor and a few new appliances does not solve a bug infestation in walls and pipes. I've seen the roaches climb out of drains and vents. The problem is their building. Only some of the units in the building have been "renovated," so their excuse is absurd. I have never lived in any place that has had roaches in my life. They are disgusting pests that are synonymous with slum conditions.