We contacted the customer and offered to honor the bumper to him for the original price of $The customer declined as he did not need the bumper anymoreSorry for the inconvenience and confusion,, we have since corrected the shipping portion of our listings to prevent any further confusion or misunderstanding Sincerely, Chapman Ford
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response makes no senseThey chose not to investigate the same problems I took my car in for a couple months before the accidentThey wanted to charge me a lot and not even put it back together. I took my car to other mechanics and got backed opinions from them that Chapman Ford did not do what they said they didFor instance, they "overhauled" my carburetor and it was quite expensive but the mechanics I just talked to said it needs to be done again because they didn't even do it! They completely lied and don't care to correct their mistakes even though I am a long time customer for over yearsI went and got more comparisons to the invoices the gave me for "work done" and the new mechanics found even more lies.I can't believe this place has sunk this farCHAPMAN ford lies to it's customers and doesn't care about doing work rightThey use to have the slogan "Done right the first time" but I guess CHAPMAN ford made them get rid of it to save money...Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear below
They asked a question did not give a resolution
Regards,
*** ***
In response to *** *** allegations that we did not overhaul his carburetor on the Torino and charged him for services not done is a completely statementIf we did practice these types of services the Chapman Automotive Group would not be in business today after plus yearsIt simply is not the Chapman way to deceive or take advantage of customersHowever out of good will and to potentially make a customer happy Chapman Ford is willing to reimburse MR*** for the carburetor overhaul that was done,, simply out of good will.Chapman Ford does however recommend Mr*** take his Torino to a shop that specializes in restoring and repairing 40+ year old vehicles as Mr*** has mentioned that he is in the process of restoring the Torino while using it as a daily driver.Thank You,Chapman Ford
The name last name of the buyers were ***They now can look it upWe have already gotten screwed by themWe had to take the deal they gave us at the dealership so we could have a truck to pull the food trailerI wish they would have given us the truck for the cost of the Ford but they raised the price on the and only gave my family members $extra on the trade in of the truck they sold us that we were miss informed aboutThe towing package and weight it could haulThank you for your quick response to this matter
We contacted the customer and offered to honor the bumper to him for the original price of $175.30. The customer declined as he did not need the bumper anymore. Sorry for the inconvenience and confusion,, we have since corrected the shipping portion of our listings to prevent any further confusion...
or misunderstanding. �...⇄Sincerely, ...⇄ Chapman Ford
We contacted the customer and offered to honor the bumper to him for the original price of $The customer declined as he did not need the bumper anymoreSorry for the inconvenience and confusion,, we have since corrected the shipping portion of our listings to prevent any further confusion or misunderstanding Sincerely, Chapman Ford
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response makes no senseThey chose not to investigate the same problems I took my car in for a couple months before the accidentThey wanted to charge me a lot and not even put it back together. I took my car to other mechanics and got backed opinions from them that Chapman Ford did not do what they said they didFor instance, they "overhauled" my carburetor and it was quite expensive but the mechanics I just talked to said it needs to be done again because they didn't even do it! They completely lied and don't care to correct their mistakes even though I am a long time customer for over yearsI went and got more comparisons to the invoices the gave me for "work done" and the new mechanics found even more lies.I can't believe this place has sunk this farCHAPMAN ford lies to it's customers and doesn't care about doing work rightThey use to have the slogan "Done right the first time" but I guess CHAPMAN ford made them get rid of it to save money...Regards,*** ***
Unfortunately when a customer declines further work to diagnose a problem we cant perceive what the problem may be. Sincerely,Chapman Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear below
They asked a question did not give a resolution
Regards,
*** ***
In response to *** *** allegations that we did not overhaul his carburetor on the Torino and charged him for services not done is a completely statementIf we did practice these types of services the Chapman Automotive Group would not be in business today after plus yearsIt simply is not the Chapman way to deceive or take advantage of customersHowever out of good will and to potentially make a customer happy Chapman Ford is willing to reimburse MR*** for the carburetor overhaul that was done,, simply out of good will.Chapman Ford does however recommend Mr*** take his Torino to a shop that specializes in restoring and repairing 40+ year old vehicles as Mr*** has mentioned that he is in the process of restoring the Torino while using it as a daily driver.Thank You,Chapman Ford
The name last name of the buyers were ***They now can look it upWe have already gotten screwed by themWe had to take the deal they gave us at the dealership so we could have a truck to pull the food trailerI wish they would have given us the truck for the cost of the Ford but they raised the price on the and only gave my family members $extra on the trade in of the truck they sold us that we were miss informed aboutThe towing package and weight it could haulThank you for your quick response to this matter
We contacted the customer and offered to honor the bumper to him for the original price of $175.30. The customer declined as he did not need the bumper anymore. Sorry for the inconvenience and confusion,, we have since corrected the shipping portion of our listings to prevent any further confusion...
or misunderstanding. �...⇄ Sincerely, ...⇄ Chapman Ford
we need more info... can not find customer name in our data base